Originally Posted by
gooselee
After safety, though, customer service IS a core competency. And in that, they should know how to politely ask a disruptive passenger to end the call.
I think we're in 100% agreement. If a passenger is doing something potentially unsafe/disruptive, the FA should correct the behavior. If that doesn't work, more forceful methods should be used up to and including removal from the flight, diversion, LEOs waiting for them upon arrival.