Sup3r52man

Hello,

Was hoping to get some insight or thoughts on this situation that just happened to me. I have had the Citi Aadvantage Platinum card since 2011 with a $15,000 limit. Never spent more than $2500/month and always paid in full at statement due date. Today my card was cancelled with no heads up or warning and my account is closed. I called in the and CSR gave me no info so I escalated the call and was told I would have to write "The Office of the President". She unfortunately had no further info. Does anyone know what this means or what could have caused this so randomly?

Yes last year I did take part in the 100,000 mile citi executive extravoganza and got about 5 cards. Last card being in June 2014. Do we think something may have triggered and the app-o-rama was the knife in the coffin.

Additionally is there any threat to Citi being able to claw back any of my miles at AA?

Any advice on what steps I should take to finding out more information or obtaining a resolution?

Thank you kindly,

MaxVO

Personally I would not be looking for information or resolution at all. It's time to give Citi a rest for 18 months, starting from June 2014.

dukerau

On the Executive cards, did you get the bonus and close before paying the first year AF?

mia

I transferred your question from the general Credit Card Programs forum to the Citi forum.

Do you now have any other Citi cards open?

SeeBuyFly

What's 18 months got to do with it? If you take the time to read the post, the OP is asking about the card he/she has had continuously since 2011. No application was declined because of the 18-month rule or any other reason; the existing card was canceled. Information and resolution is essential, in fact I believe Citi is legally required to give a reason for this.

MaxVO

Yes, I'm aware of this, and would still not care. The information would not affect my future plans or Citi's decisions (which was likely irrational to begin with). And where did you find a law that requires Citi to disclose their decision process to you?

tev9999

You should get a letter from Citi explaining why it was closed. All anyone here can do is speculate.

Sup3r52man

Yes I did close the cards after getting the bonus and the AFs were refunded.

eajusa

That may be the reason they closed your account.

SeeBuyFly

That would be news to me and to a lot of other people who are canceling exec card after exec card without paying the fee and easily getting approved for new ones.

eajusa

I know. It just seems so strange that the reason is such a secret even to the CSR you spoke with.

ctbarron

Nothing here that is not standard shut down procedure. Frontline CS will know nothing beyond that you were closed. You will get a letter from Citi, likely with some vague, unhelpful reason for closure. If you'd like to appeal, feel free to send the letter to the executive office as suggested. Don't get your hopes up unless this really is some screw-up. If you have other Citi cards, there is a good chance these will be closed as well, so prepare.

And if Citi is shutting down people for the 100k/AF refund trick, a lot of us will be hurtin'.

Sup3r52man

Any advice/suggestions/or form type letter to write and send for appeal with barely any information as to why at this point?

sdsearch

Have you gotten the letter yet? If so, what did it say exactly? If not, it's too early to appeal!

Sup3r52man

No letter yet, I am hoping it arrives today. I will post it once it does show up. Thank you all for your help.