Originally Posted by
MaxVO
Personally I would not be looking for information or resolution at all. It's time to give Citi a rest for 18 months, starting from June 2014.
What's 18 months got to do with it? If you take the time to read the post, the OP is asking about the card he/she has had continuously since 2011. No application was declined because of the 18-month rule or any other reason; the existing card was canceled. Information and resolution is essential, in fact I believe Citi is legally required to give a reason for this.