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Dynamic Currency Conversion (DCC) [2014-2016]

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Old Jan 18, 2014, 10:10 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: emilio911
What is it?

Dynamic Currency Conversion (DCC) is a "service" some merchants and ATM operators offer that will charge a cardholder in the native currency of the card rather than the local currency. A more complete definition and examples are available via this Wikipedia article on DCC. While sold as a convenience to cardholders traveling outside of their home country, it is a pure profit play by the merchants. You may end up paying a fee of up to 8% over the purchase price for accepting DCC. Always decline DCC and asked to be billed in the local currency!



Where will I see it?

You can be hit with DCC anywhere there is a difference between your debit or credit card's denominated currency and the currency of the location where you're trying to use the card. The most common example will be at a merchant overseas, but now some ATMs are offering the service too. While many US cardholders complain about getting tricked into accepting DCC overseas, some merchants in the US have started to use DCC as well.

What is the issue?

Unless you're the merchant or ATM operator, there isn't much benefit to using DCC. Some customers say they prefer knowing exactly how much they'll be charged in their home currency or may not know the exchange rate of the place where they are visiting. For example, if you are in Prague for two days and you don't know how much the Czech Koruna is worth relative to the US Dollar, you might feel more comfortable knowing that you're buying an item for $205.00 versus 4000 CZK. However, the real exchange rate as of January 18, 2014 would place 4000 CZK at $197.18. You just paid an extra $7.82 for the "convenience" of knowing how much you'd be charged!

DCC often charges about a 4% premium over the true exchange rate. The problems don't stop there since many US banks still charge a 3% foreign transaction fee (FTF) for purchases made outside of the US. Not only would you get hit with the $205.00 charge, you could also find yourself facing a total charge of $211.15 if your card has a 3% FTF.

This is a pure money grab from the merchants, and it's billed as an easy way to squeeze additional revenue out of the transaction. Numerous [1, 2] articles have talked about DCC duping many consumers. Discover even has a warning about being tricked into DCC when using a card abroad.

For example, this FlyerTalk member reported that Avis charged his Saudi credit card in Saudi riyals instead of USD for a car rental in Florida without his consent. This has also been a trend for hotels, particularly large chains as indicated here and here.

DCC is simply not worth it for the consumer. Unless you like paying a convenience fee of up to 5% of the total transaction just to know how much you will be billed, you should always decline DCC and ask to be billed in local currency when handing over your card.

Furthermore, it is in your interest to obtain a card that has a 0% FTF. FlyerTalk member kebosabi maintains a fairly comprehensive spreadsheet of EMV-enabled cards ideal for overseas travel, many of which offer a low or 0% FTF as a feature. There is also a wiki at FlyerGuide of various FTF of debit and credit cards.

What can I do to avoid DCC?

American Express currently does not support DCC on its network, so you are safe from DCC if using an American Express card. However, Visa and MasterCard card networks can support DCC, so be vigilant when purchasing abroad with a Visa or MasterCard branded card. There have been reports of being charged DCC with a Discover card in China [citation needed], but primarily the issue is happening with Visa and MasterCard cards.

Before handing your card to the merchant, always specify clearly that you want to be charged in the local currency and that you do not want DCC. For some transactions, you retain control of your card as you dip it into a chip reader and can view on a screen to select which currency you want to use for the transaction. Always select the local currencyto get the best exchange rate. Do not select the card's native currency!

Similarly, for ATM withdrawals, make sure you decline any kind of conversions. Some good examples of what to look for when using an ATM overseas are here and here. You're probably coming off of a long flight and fatigued, but educating yourself beforehand can save you from getting ripped off. The user interfaces on almost all of these ATMs are set up to encourage you to take the bait, and you have to be extremely vigilant not to fall for it.

If you are doing a PIN-based transaction, you should have the opportunity to review the total amount and denomination of the transaction before entering your PIN. If you are doing a signature transaction and the merchant has processed your transaction with DCC, cross out the amount and write "DCC refused" on the receipt. Do not sign the receipt, and demand that the merchant reverse the transaction and run it in the local currency. If no verification is required due to a small purchase amount, ask the merchant to reverse the charge and repeat the transaction using local currency. If all else fails, file a dispute with your card issuer when you return home. Even if it's immaterial, the banks will get the message like they did with EMV.

Some merchants will claim that their systems have to bill you in your native currency. This is a complete lie. But just like a mag stripe only card, this is battle where you have to be prepared. Don't settle for merchants claiming that "it has to be done this way" or "pay cash if you don't want this". Be prepared to walk away, and, if you must complete the transaction, write "DCC refused & merchant didn't give a choice" on the receipt and cross out the amount. Let the merchant know that you will be filing a dispute with your bank.

Disabling DCC

Disabling DCC on ANZ terminals in Australia

ANZ markets DCC as Customer Preferred Currency (CPC). Terminal operators can contact ANZ Merchant Services at 1800 039 025 to have this feature disabled. Currently, your Visa or MasterCard will be subjected to DCC if denominated in: CAD, CHF, DKK, EUR, GBP, HKD, JPY, MYR, NOK, NZD, SEK, SGD, THB, USD, or ZAR. All DCC transactions on ANZ will cause a 2.5% markup. Steps to avoid DCC:
  1. Insert, swipe, or tap your payment card
  2. Have the cashier select credit (CR)
  3. The terminal will display CREDIT ACCOUNT
  4. If applicable, enter your PIN
  5. The terminal will display PROCESSING \ PLEASE WAIT
  6. The terminal will display EXCH <exchange rate> \ <currency> <amount> \ ACCEPT RATE? \ ENTER=YES CLR=NO
  7. Instruct the cashier to press the yellow CLEAR (CLR) button (If entering a PIN, you can retain the terminal to perform this step yourself. If entering a signature, you can ask for the terminal to control this process, not indicating that it's a chip-and-signature card.)
  8. The transaction should now process without DCC

If you see a signature slip with DCC verbiage and a checkbox indicating a currency selection, kindly ask the merchant to void the transaction. If it's a PIN-based transaction, you have an additional opportunity to cancel the transaction because it will ask for your PIN a second time. For instance, if you see "EUR 17.29 KEY PIN" refuse to enter your PIN and start again.

Disabling DCC in China

There are many reports of forced DCC in China, and there is a great thread [closed to new posts] on DCC in China on the the China Destinations forum.

Disabling DCC on Bankcomm terminals in Beijing http://www.hongkongcard.com/forum/fo...p?id=12272&p=2 #19

jair101's DCC instructions of March 2011 http://www.etveg.com/misc/DCC_China.pdf

Disabling DCC in Eurozone and UK

DCC offered in tourist traps (Harrods Knightsbridge/Galleries Lafayette Montparnesse/El Cortes Ingles Grand Via Madrid)

Unlike the rest of the world, Visa Europe does not require merchants to collect a ticked box on the slip (presumably because merchants there don't keep signed slips under Chip-and-PIN)
El Cortes Ingles collects a signature electronically and the DCC selection is made on the signature pad - the choice is respected.
Harrods and GL rely on cashier input in the POS for the currency choice - the cashier may forget to ask. The POS do not offer voiding (only refunds), but since you're given a slip to sign the best thing to do is to deface it before signing and submit chargeback request to issuer bank on return home.

There may be smaller merchants who also collect DCC but I seemed to have pre-empted most of them by saying "charge Euros (Pounds) please"

In Spain all merchants by law are required to provide you with a complaint form called an hoja de reclamaciones if requested. The form has two carbon copies. The customer retains one copy as a record of the complaint. The merchant maintains another copy, and the third is sent to the local consumer protection bureau. Merchants are also required to post a sign conspicuously informing the customer of the right to complain (usually in Spanish and English). Do not accept the lie that they don't have any forms. This is illegal, and you are able to call the police if the merchant refuses to provide you with this official form. It's interesting to see merchants start to squirm when you know the rules, and most merchants will start to be accommodating after you mention it. (Please still fill out the form even if the merchant cooperates after mentioning it because these are likely the merchants who won't otherwise change their behavior.)

Disabling DCC in Hong Kong and Macau

Hong Kong and Macau can get as non-compliant as China, possibly because many acquirers have cross-border operations and know they can get away with non-compliant firmware and procedures.

In practice, if you are given a DCC slip, and the cashier has not taken a choice before giving you your copy, the slip will be processed in your home currency - be prepared to dispute.

Unable to disable Global Payments DCC in Hong Kong instance #1, instance #2

Unable to disable DBS DCC in Fortress Electronics HK

Unable to disable BoC DCC in Free Duty HK

Disabling DCC in Japan and Korea

Japan's just starting out http://www.flyertalk.com/forum/japan...ing-japan.html and http://www.hongkongcard.com/forum/fo...p?id=3939&p=17 #168 but there are no reports I know of where cardholders are compelled to use DCC against their will.

Korea is also not much affected by DCC but where offered, trying to opt out is harder than Japan due to the language barrier (both verbal and written)
http://www.hongkongcard.com/forum/fo...hp?id=4303&p=3 #23
http://www.hongkongcard.com/forum/fo...p?id=12272&p=2 #11

Disabling DCC in the Maldives

Disabling DCC on Global Payment terminals in the Maldives

Disabling DCC in Thailand and Taiwan

DCC present but generally not an issue. Cashier will generate quote slip is usually generated and pass to cardholder. When cardholder refuses, a verbage-free slip denominated in THB/TWD will be produced.

Certain Taiwan hotels may take deposits in cardholder currency. But these are only pre-authorisations and can be voided in full for TWD-only final checkout payments.

Disabling DCC on Websites

Airbnb - (Since the "loophole" seem not to work anymore, please report if you chargeback the DCC. )
Hotwire - You need to select your preferred currency before making a search.
PayPal - The instructions to stop the DCC on a recurring charge are here.

I got duped by DCC already before I found this thread. Is there anything I can do?

If you've been hit with DCC and the merchant did not follow the Visa/MC rules, you should file a dispute with your card issuer. Even if the transaction is a small amount, it's worth it to dispute the charge on principle. Do not let merchants get away with this scam uncontested!

If you were not clearly given a choice of currencies and did not specifically communicate a preference to be billed in your card's native currency - if you did not accept DCC - then you have recourse when filing a dispute with your card issuer. The Visa Product and Service Rules clearly state (p 339):
  • Merchants that offer DCC must be compliant with the regulations
  • Inform the cardholder that DCC is optional
  • Not impose any additional requirements to use local currency
  • Not use any language or procedures that may cause the cardholder to choose DCC by default
  • Not convert a transaction in the local currency to the card's billing currency after the transaction has completed
  • Ensure that the cardholder expressly agrees to DCC

You can even use terminology from Visa Product and Service Rules when filing the dispute, giving Reason Code 76: Incorrect Currency or Transaction Code. Reason Code 76 is used when the transaction was processed with an incorrect transaction code, or an incorrect currency code, or one of the following:
  • Merchant did not deposit a transaction receipt in the country where the transaction occurred
  • Cardholder was not advised that Dynamic Currency Conversion (DCC) would occur
  • Cardholder was refused the choice of paying in the merchant’s local currency
  • Merchant processed a credit refund and did not process a reversal or adjustment within 30 calendar days for a transaction receipt processed in error

MasterCard's rules also clearly state that the POI Currency Conversion must be decided by both the merchant and customer. When filing a dispute with a MasterCard, list chargeback Reason Code 4846 from the MasterCard Chargeback Guide, which covers POI currency conversion disputes in the following circumstances:
  • The cardholder states that he or she was not given the opportunity to choose the desired currency in which the transactions was completed or did not agree to the currency of the transaction, or
  • POI currency conversion took place into a currency that is not the cardholder's billing currency, or
  • POI currency conversion took place when the goods or services were priced in the cardholder's billing currency, or
  • POI currency conversion took place when cash was disbursed in the cardholdeer's billing currency.

You do have a choice of currencies. Exercise that choice!

Do not get taken by surprise when faced with DCC, and know your options. As Visa/MC purport, you do have a choice of currencies, but you need to make that choice heard! Don't be complacent in this sneaky tactic by some merchants to pad revenues.

Before going to a different country, get educated. Understand the exchange rate relative to your native currency. Know how to recognize when the merchant is trying to force DCC on the transaction, and pull out all of the stops to make sure it doesn't happen to you.

If you have a chip-and-PIN credit card, it's easier to control the transaction to try to prevent DCC. With chip-and-signature, if you get an uncooperative merchant, deface the merchant's copy of the receipt. Write LOCAL OPTION NOT OFFERED, cross out the DCC currency amount, and sign the receipt.

This will give additional evidence when filing a dispute to get the DCC charges refunded. When filing the dispute, you can use the Visa Exchange Rate Calculator or MasterCard's Currency Conversion Tool to determine the Visa or MasterCard exchange rate on the date the transaction posted to your credit card. Compare this to the DCC value to figure out the amount by which the merchant overcharged you. Don't forget to add in any Foreign Transaction Fee if your card has one. (If it does, you should really consider finding a card for use overseas without a FTF. )

Example Images (click for a larger image)

Hotel receipts in China, the Netherlands, and Dubai respectively:



Purchase receipts in China and Korea:




Cancelled translation in Hong Kong:



Novotel in Shenzen:

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Dynamic Currency Conversion (DCC) [2014-2016]

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Old May 24, 2016, 2:15 am
  #2461  
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
 
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Visited Gronalund park at Stockholm again last weekend and DCC is out in full force there. But all machines clearly provide you the choice of SEK or your home currency. Exchange rate was 9.06SEK/EUR instead of the bank rate of 9.36.

Even the ATM had DCC with the opt out hidden on the left with a very weird negative text.
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Old May 27, 2016, 4:11 pm
  #2462  
 
Join Date: Oct 2013
Posts: 353
Is me or Paypal DCCs all subscriptions without our consent?

I called Paypal and they say there is no way to subscribe to a recurrent payment and pay in the native currency....
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Old May 28, 2016, 1:20 am
  #2463  
 
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PayPal DCC's all recurring payments unless you select otherwise in your account and offers to DCC as a default all payments made via PayPal on a merchant site.

It's not easy to find and you need to use the classic site to change it, not the flashier current Site.

Login to to your account

Select Profile

Select payments

In Payments, Select Manage upcoming Payments

Select Pre approved Payments

Select Set available funding sources

Next to each master card listed in your account - select conversion options

Then choose option 2 - bill me in currency listed on the trader's invoice.

Repeat for each card you have stored in PayPal.
rjn21 is online now  
Old May 28, 2016, 3:07 am
  #2464  
 
Join Date: Nov 2012
Posts: 3,537
Originally Posted by rjn21
PayPal DCC's all recurring payments unless you select otherwise in your account and offers to DCC as a default all payments made via PayPal on a merchant site.

It's not easy to find and you need to use the classic site to change it, not the flashier current Site.

Login to to your account

Select Profile

Select payments

In Payments, Select Manage upcoming Payments

Select Pre approved Payments

Select Set available funding sources

Next to each master card listed in your account - select conversion options

Then choose option 2 - bill me in currency listed on the trader's invoice.

Repeat for each card you have stored in PayPal.
Also be aware because I learned this the hard way, Discover allows forced DCC (no opt out) and PayPal takes advantage of that and mandates DCC on Discover.
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Old May 29, 2016, 5:35 pm
  #2465  
 
Join Date: Oct 2013
Posts: 353
Smile

Originally Posted by rjn21
PayPal DCC's all recurring payments unless you select otherwise in your account and offers to DCC as a default all payments made via PayPal on a merchant site.

It's not easy to find and you need to use the classic site to change it, not the flashier current Site.

Login to to your account

Select Profile

Select payments

In Payments, Select Manage upcoming Payments

Select Pre approved Payments

Select Set available funding sources

Next to each master card listed in your account - select conversion options

Then choose option 2 - bill me in currency listed on the trader's invoice.

Repeat for each card you have stored in PayPal.
Thank you so much!
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Old May 29, 2016, 5:42 pm
  #2466  
 
Join Date: Oct 2013
Posts: 353
Cool

Originally Posted by AllieKat
Also be aware because I learned this the hard way, Discover allows forced DCC (no opt out) and PayPal takes advantage of that and mandates DCC on Discover.
It makes me think of AMEX which doesn't allow DCCs.

I might be a good thing for Americans. However, I'm in Canada. And when I used my AMEX on Hotwire through Paypal, Hotwire said they could not charge me in CAD. So they converted the amount in USD (and took a 3% cut). Then on my bill AMEX took another 2.5% cut to convert the amount back in CAD.
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Old May 31, 2016, 10:26 am
  #2467  
 
Join Date: Sep 2007
Posts: 415
Was in Mexico City again, and went to take out some cash from a Scotiabank ATM. From past experience I knew that Scotiabank uses DCC in their ATMs. This time I decided to take notice of the difference.

Withdrew 5000 MXN pesos, and was offered by the ATM to convert using DCC to CAD$374. Obviously opted out, and withdrew cash normally. Checked my bank account, and sure enough, only CAD$360 taken from my account. That CAD$14 is just about under 4% markup.

DCC sucks so much.
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Old May 31, 2016, 9:30 pm
  #2468  
 
Join Date: Jul 2014
Posts: 197
Originally Posted by AllieKat
Also be aware because I learned this the hard way, Discover allows forced DCC (no opt out) and PayPal takes advantage of that and mandates DCC on Discover.
It's not like there's a Discover alternative you can opt into... I imagine the alternative to PayPal's exchange rate is that Discover wouldn't be an accepted payment method.
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Old May 31, 2016, 10:21 pm
  #2469  
 
Join Date: Jan 2010
Location: SFO
Posts: 1,754
Meant to update this thread. Went to Turkey at the beginning of the month. No DCC issues at all at the POS machines. That being said, the ATMs are freaking aggressive about trying to DCC you.
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Old Jun 1, 2016, 1:39 am
  #2470  
 
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Originally Posted by photaco
It's not like there's a Discover alternative you can opt into... I imagine the alternative to PayPal's exchange rate is that Discover wouldn't be an accepted payment method.
What do you mean? Discover allows foreign currency transactions. Great rates too.
AllieKat is offline  
Old Jun 1, 2016, 8:21 am
  #2471  
 
Join Date: Jul 2014
Posts: 197
Originally Posted by AllieKat
What do you mean? Discover allows foreign currency transactions. Great rates too.
Not online, not really. I've never heard of a merchant outside a Discover-issuing country that accepts Discover online. JCB and UnionPay online merchants aren't compatible with Discover, and the same is probably true of Diners Club (especially in Japan and mainland China, where Discover isn't even compatible with Diners Club physical merchants)
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Old Jun 5, 2016, 11:05 am
  #2472  
 
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Originally Posted by returnoftheyeti
Meant to update this thread. Went to Turkey at the beginning of the month. No DCC issues at all at the POS machines. That being said, the ATMs are freaking aggressive about trying to DCC you.
Think I mentioned several hundred posts back that Turkey appears to have outlawed DCC at POS terminals, even though some shops still have Garanti Bank-issued promotional materials for DCC sitting around.

Unfortunately, US-issued chip and signature cards continue to face issues with acceptance at the offline terminals used by many shops and ATMs are indeed very aggressive (and occasionally misleading) about DCC. I recommend drawing cash from YapiKredi if you want to avoid DCC offers.

The practice of quoting prices in Euros and then converting to Liras before imputing the total amount into the credit card machine is unfortunately alive and well in some resorts with a Eurozone clientele, though this is not true POS-enabled DCC. I usually check their calculations for myself with the XE.com app before signing the slip in these situations!
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Old Jun 7, 2016, 3:39 pm
  #2473  
 
Join Date: Nov 2012
Posts: 3,537
Originally Posted by photaco
Not online, not really. I've never heard of a merchant outside a Discover-issuing country that accepts Discover online. JCB and UnionPay online merchants aren't compatible with Discover, and the same is probably true of Diners Club (especially in Japan and mainland China, where Discover isn't even compatible with Diners Club physical merchants)
I just tested this and can thankfully confirm it is untrue and it does work online in Diner's Club countries. I had to make a £21.50 purchase with our student union, which accepts Visa, MasterCard, and JCB, and Diner's Club.

I decided to try my Discover, picking Diner's Club for the card type from the drop-down. It went straight through, and the pending amount on my online account is $31.33 which is about 0.2% worse than the spot rate according to Google. That's as good as FX gets in my experience. Now, I'll lose some converting my pounds to dollars as ultimately I'll need to I don't earn dollars anymore, but the Discover rewards will mostly offset that. A worthy experiment, I dare say.
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Old Jun 9, 2016, 5:44 am
  #2474  
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First Indonesian DCC request. But as you can you can see it's very civilised:

http://m.hongkongcard.com/webeditor/..._508913143.jpg
percysmith is online now  
Old Jun 9, 2016, 12:24 pm
  #2475  
 
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Originally Posted by percysmith
First Indonesian DCC request. But as you can you can see it's very civilised:

http://m.hongkongcard.com/webeditor/..._508913143.jpg
Wow. They even disclose the percentage markup directly.
Steve M is offline  


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