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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Sep 20, 2013, 11:40 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: philemer
Posts from 1/1/16 onward can be found here: http://www.flyertalk.com/forum/credit-card-programs/1739359-2016-onward-usa-emv-cards-availability-q-chip-pin-signature.html

EMV wikipost volunteers: kebosabi

What is EMV?
EMV is a defacto global standard of technology where there is a visible microchip on the front of the card. It looks like this:

Who issues them?
See Google Docs spreadsheet in Post #1

SFOAMS also has created a list of excellent webpage that shows US EMV cards in a more interactive interface

Another site, which lets you narrow the search for an EMV card by various parameters, is http://www.spotterswiki.com/emv/index.php.

Several credit unions issue some form of Chip-and-PIN credit cards or prepaid cards. Prepaid EMV cards however are not recommended due to junk fees. USAA (currently restricted to members of military) used to offer Chip-and-PIN cards, but as late has backtracked to Chip-and-Signature priority.

Hey that's a cool Google Docs list! I know others that aren't on that list. How can I help by adding them to the list?
My bad for not putting this into the wiki sooner. Right now, the Google Docs is locked out of editing and only in "read-only" view because there were instances in the past where people would just delete the rows not thinking that it affects others viewing the list.

If you promise not to delete any rows and input all the pertinent info (annual fee, rewards, FTF, etc.), I can provide you with edit access. Just shoot me a PM to kebosabi with your gmail address and I'll provide you edit access.

Thanks for helping out!


As of October 2014, no USA-based card issuer offers Chip-and-PIN priority cards except for BMO Harris (Diners Club) and UN Federal Credit Union. Other major USA-based banks such as BofA, Chase, Citi, as well as others issue Chip-and-Signature cards which may work at many automated kiosks. However, bear in mind the word may is used above is a context where there is no absolute certainty of success for certain environments such as automated kiosks due to different natures of offline and online transactions. It is highly recommended to read Post #3 which lists real life FTer examples on how Chip-and-Signature worked and did not work at various transaction environments.

Can I upgrade it right now?
If it's listed on that Google Docs spreadsheet or SFOAMS' Silk page, wouldn't hurt to call/twitter them for a free upgrade. If you get the response you don't like, hang up, try again.

What is the difference between Chip-and-Signature and Chip-and-PIN?
You insert the chipped card into the slot. The physical contact terminal will read the EMV chip and the terminal will automatically read the preferred cardholder verification methods (called CVM) for that card.

Chip-and-Signature means that the terminal will printout a receipt for you to sign. This is the most prevalent authentication for most US issued EMV cards. Chip-and-Signature helps in a way that it will get through to face-to-face merchant transactions where you and the merchant do not speak the same language.

Chip-and-PIN means that the terminal will prompt you to input a PIN for authentication. Some credit union issued credit cards will have this CVM as secondary if Chip-and-Signature cannot be done. Chip-and-PIN is the more prevalent method of authentication used outside the US, especially in transaction environments where no human interaction is needed (i.e. automated gas pumps, toll roads, train kiosks, etc.).

The Google Docs spreadsheet will list which CVM are used in the EMV cards listed. Some cards can only do Chip-and-Signature. Other cards can do both Chip-and-Signature and Chip-and-PIN. And others might have a third option called No CVM (no authentication needed) which is reserved for low value transactions.

One chip can hold a lot more data, therefore it is capable of doing multiple verification methods. That's one of the great things about EMV over the mag-stripe which can hold very little data.

I want to know for sure what my EMV chip does. Is there anyway I can test out my own EMV card to see what the CVM list is?
alexmt has written up a nice step-by-step procedure on Post #3615.

If most of the EMV cards in the US is the Chip-and-Signature type, doesn't that mean it's still useless abroad?
Depends if you see it as glass half empty or glass half full. See Post #3 for further details on how Chip-and-Signature has worked both successfully and unsuccessfully depending on the merchant transaction environment and use your best judgment whether which one is right for you.

Are there any places in the US that are accepting transactions via the EMV chip?
tmiw has created a dedicated Google maps webpage to show where EMV has been proven to work here: http://emvacceptedhere.com/ Per his Post #4240, feel free to add any places with active EMV terminals if you come across one.

As of 2014/05, the EMV terminals in most Walmarts and Sam's Clubs are being turned on. Hence, the best place to try them out would be your local Walmart or Sam's Club. For other merchants, it's slowly being phased in.

I hope people will post them in the Post your receipt of your 1st EMV based transaction in the US thread. cvarming has shown us an EMV transaction receipt from Brooklyn, NY in Post #2380. I myself had my first EMV based (Chip-and-Signature) transaction in two stores in the Los Angeles area, as shown in detail in Post #2705 (courtesy of WhatWhatTech for pointing these two stores out)

I don't want a chip in my card. I heard horror stories all over the media saying hackers can steal my credit card info from a mile away.
There are two types of chips. One is contactless and the other is contact. Cards can be either one or the other, or both.

In the Google Docs spreadsheet, the cards that are capable of contactless payments are listed seperately under the "RFID or NFC contactless chip" column. If it says yes, then that means it has the ability to do contactless payments. If it says no, it doesn't have that feature.

The one that the media has overhyped about hackers "stealing your information wirelessly" was the contactless type like this:

You are worried about this happening, right?

You don't have to worry. EMV is a chip standard that can have both contact and contactless interfaces. With the traditional contact interface, this means you actually have to physically insert the chip into a POS terminal for it to be authorized, like this:

With the contact interface, nothing is wireless. No data is sent out in a stand-alone contact type EMV chip. With the EMV contactless interface, data is sent wirelessly.

Furthermore, contactless chip cards are required to show a symbol (looks like Wi-Fi symbol) somewhere on the card that to denote it's capability as a contactless card. For example, here's an example of a Discover Card with contactless capability (in which Discover calls "Discover ZIP") showing the contactless symbol on the back of the card:

Don't believe everything that the media says. Besides, millions of people all over the world from London to Singapore, uses contactless payments daily in extremely crowded subways and mass transit with nary any problems. There are multiple layers of encrypted securities and keys that are needed to break the code.

Frankly, giving your physical card to a waiter/waitress who takes the card out of your view is much more susceptible to fraud than contactless payments.

Why should I care?
If you are an international traveler, you will want this because majority of the world has or in the process of converting to this payment format.


In fact, in 2012, even North Korea moved to the EMV format, leaving the US as one of the countries in the world that hasn't done so.

In addition, VISA, MC, AMEX, and Discover have all agreed to incentivize the USA shifting to EMV payments by 2015 by shifting liability for fraudulent transactions to merchants if they do not have EMV equipment and the cardholder has an EMV card. So if you travel internationally or would like to get one before the others, you might be interested in getting one.


BS! I had no problems using my card in [insert whereever country], [insert whatever point in time]
If you stick to the tourist path where they have lots of visitors from the US, you should have no problems using your mag-stripe only card in hotels and restaurants, at least for now. But as things can change as things go forward.

However, consider that once you start taking the off-beaten path, go to non-touristy places where they are not familiar with mag-stripes, rent a car and use toll roads, fill up gas, or try to buy train tickets you might end up into a trouble of the machine not recognizing your card because it lacks the chip. Furthermore, a lot of toll roads, gas pumps, and automated ticket machines lack any human assistance to help you when you need it the most.

But [insert credit card company] told me all merchants that display their logo must accept them! All I have to do is report them for violating their agreements, right?
There are several factors against this.

1. You can only speak English. The merchant representative, most likely a part-time clerk earning minimum wage, speaks in a different language, let's say French. If you have no French language skills, how are you going to get your point across? Are you going to whip out your cell phone at exorbitant int'l roaming charges and hope the customer service is going to translate it for you on the spot? Or maybe you might actually know French. But how about Swahili, Farsi, Balinese, or the multiple languages in mainland China?

2. Just like US, the rest of the world's businesses uses part-time minimum wage workers as cashiers to cut down on labor costs. Most of their SOP training manuals are written by MBA types to not to do anything they are not familiar with. Do not expect them to understand the intricate details of credit card mumbo jumbo. You don't expect Taco Bell employees to understand the minute details of Discover-JCB-Union Pay agreements, right? Same thing the other way around: be respectful as a guest in their country, prepare in advance in their ways, avoid being an "ugly American" stereotype.

3. You are a guest in their country. You are a minority. If 99.9% of their country's people and other tourists from around the world uses EMV, do you really think they are going to accomodate the 0.1% of American tourists who only have mag-stripes credit cards?

4. Again, you are a guest in their country. How would you, as an American standing in line, react if a Chinese tourist was clogging up the lines at a local Taco Bell because the clerk doesn't understand the Discover-Union Pay agreement and has trouble communicating between Mandarin spoken by the tourist and English spoken by the Taco Bell clerk? Same way the other way around. You do not want to clog up the lines for everyone. The less hassle, the better.

5. VISA and MC make tons of money from merchants in that country. Say SNCF French Rail. It's a billion dollar company in France. Do you think VISA is going to pull the plug of their relationship with SNCF because SNCF refuses to do mag-stripe processing at their unmanned train station kiosk? Of course not. Be realistic.

6. And lastly, if you're up against an unstaffed toll kiosk, gas pump or train ticket machine, are you going to yell curses at the machine?

But I want my credit card to be able to be used in the US too!
No worries. They have not gotten rid of the mag-stripe on the back of the card for backward compatibility reasons, just like we still have embossed numbers on our cards for backwards compatibility to using those old carbon copy imprinters.

[insert own Hyatt card image front and back together with red arrows pointing to all the backward compatibility features]

You use the chip on the front of the card abroad (for now), and the mag-stripe just like any other card for the US. Basically, you're increasing your credit card's acceptance rate by getting a card that both via the chip and the mag-stripe. You're getting a better deal for free.

And when 2015 comes along and US switches to EMV, you'll be way ahead of everyone else too!


So why did the rest of the world and the US moved/moving toward EMV?
Primarily, due to fraud concerns. You see, the mag-stripe has been with us since the 1950s. It may have been the most high tech thing back in the day, but with the technology that is available today, any shmo can pick up a $100 USB magnetic card skimming device off of eBay and get your credit card info.

And unlike skimming off contactless cards which actually need the person to have l33t programming skills, skimming off a magnetic stripe has become so ubiquitous that nary a day goes about skimming fraud going on somewhere in America, from gas pumps, Michael's stores (2011), Target breaches (2013), restaurant waiters/waitresses, to even McDonald's drive thrus.

https://www.google.com/search?q=skimming+fraud

These type of fraud used to be prevalent in Europe. But once they started switching over to EMV starting over 2 decades ago, this type of fraud went elsewhere. It went over to Asia, Canada and Mexico, Latin America, etc. etc. until they too began implementing EMV to combat skimming fraud. The US is practically the only country left that hasn't done so, therefore all the fraud that used to take place elsewhere is now happening here.


But EMV is old and it's not fool proof. Shouldn't we just skip over it and do something new instead?
Yes, EMV is old. It was developed in the 1990s and its smart card payment predecessor was first introduced in France. But as of today, it has become the defacto global standard of payments.

But then, what else is there? There is no other de facto global standard of payments alternative. For example, if we decide to skip over it and do something new, hypothetically like DNA matching technology, it still means US int'l travelers will continue to have problems abroad with useless plastic acceptance because no other country is using this DNA matching technology except the US.

Besides, nothing is fool proof. You can say that the bank vault isn't fool proof because you can crack it open if enough C4 is used. But your average low-life scumbag isn't likely to get military grade C4 easily either. But the bank vault does make it harder to get the bank's money over say a petty cash box. That's the point here. EMV is akin to a security tight bank vault, the old mag-stripe is akin to a petty cash box lying around inside the drawer.


I'm a business owner and I don't think EMV is going to take off. I'm not going to spend extra hundreds of dollars to upgrade my credit card machine. Convince me other wise why I should.
I can understand the added extra cost to your business once this switchover takes place. But before even saying that, look at your existing POS terminal. Does it have a slot somewhere to insert a card?

Most likely, if you had replaced your POS terminal within the past five years, you already have an EMV capable terminal. EMV is basically just not turned on yet from the processor and acquirer side.

If you have an EMV capable terminal, then a best bet would be to contact your acquirer to have the EMV feature turned on. You did your end of the deal already by having an EMV capable terminal, it is now the acquirers' responsibility to turn it on in accordance to the EMV switchover mandate.

And if you don't, you are going to replace your POS terminal anyway from common wear and tear. It isn't a hard switch-over. You can continue to use your POS terminal until it dies out because EMV cardholders will still have the mag-stripe on the back. And by the time your non-EMV capable POS terminal is up for replacement the market will be full with these newer POS terminals that can accept the mag-stripe, EMV, as well as contactless payments.

In addition, you may also want to check with your acquirer or processor about EMV capable terminals. Some of them are willing to replace your terminal for free in preparation for the US EMV switchover. Call and ask for details.


But what's in it for me? I'm the one that has to pay for the upgrade.
All the major card networks have given incentives for merchants for the upcoming EMV switchover.

If 75% or more of your credit card transactions are done on an EMV contact and contactless terminal, they are going to waive your annual PCI-DSS fees, which usually costs you around $5.00-$19.95/month per terminal. The overall long term cost savings of those compliance fees will be larger than the cost of an one time upgrade for the terminal.

The downside is that once EMV switchover happens and if you do not have a POS terminal that is able to accept EMV, the fraud liability shifts over to the merchant.

I own several fast food franchises. If I upgrade my POS terminals at all of my restaurants, it's going to cost me thousands, if not millions. I don't think anyone is going to use a fake credit card to buy $5 burgers. And if they do, wouldn't it be cheaper for me to eat the fraud cost?
Remember also that fraud isn't just committed by dishonest customers using fraudulent cards. Fraud can also happen with dishonest employees skimming off credit card data from the mag-stripe as in the case of a teenage McDonald's drive thru employee skimming off $13,000 of customers' credit cards in Olympia, WA. Consider the public relations fall out that your business may have if this happens (i.e. the big Target breach of 2013, where someone used a mag stripe card to load malware INTO Target's system). Is it worth risking to take such a huge PR disaster?
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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Oct 23, 2014, 8:03 am
  #7546  
 
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Originally Posted by geohiller
As you know, I applied for the DC card once I became aware that they were accepting new applications (found out on this thread). As I travel to Paris three or four times a year (I work for a Paris based multi-national), having the offline PIN priority was a necessity for the RER-B.

George
Why? The PenFed Visa, which has offline PIN as a backup method, works fine in the SNCF and Ter machines. Just tested it two weeks ago.
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Old Oct 23, 2014, 9:38 am
  #7547  
 
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Originally Posted by geohiller
As I travel to Paris three or four times a year (I work for a Paris based multi-national), having the offline PIN priority was a necessity for the RER-B.
I make monthly purchases using RATP kiosks using my PenFed card. Occasionally a particular kiosk will ask for the PIN, usually the transaction is completed without PIN but my transactions are always successfully completed.

The only purchases which are not accepted with a chipped US credit card are those attempted on line using a PC and the special RATP card reader. Only French bank cards are accepted for transactions of this type.

Originally Posted by emvchip
Doesn't the Andrews FCU card have an offline PIN on the chip? The PenFed EMV cards do (but will use Signature whenever the POS terminal doesn't mandate PIN). In theory, the PenFed cards will work at unmanned kiosks, like SNCF billeteries.
It's more than a theory. My PenFed card has been accepted everywhere in Europe at any kiosk I have tried (including those selling gasoline).
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Old Oct 23, 2014, 9:55 am
  #7548  
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Originally Posted by JEFFJAGUAR
But my questions was as many of us here are still hung up on chip and pin good and chip and signature no good (myself to a degree also to be fair), if these promises can be met, would it now matter that much to people.
Remember that the US is not the only chip and signature country, just the biggest in terms of population. A lot of people seemingly travel to Europe from Hong Kong, etc. and have no issues using their chip and signature cards that we know about. FT is also a small part of the travel market and it's unlikely most tourists will end up at self-checkouts and the like.

Even with all that, we will not be getting the full benefit from EMV that we could have. Since there are only two cards right now that are PIN priority (and no guarantee that more will be issued), merchants in the US will take that into consideration when upgrading their equipment. We may find that unless a business already took debit cards and had a PIN pad before EMV, the terminal will be behind the counter or in the back of the restaurant and inaccessible to customers. Cards will still leave our hands, permitting an unscrupulous waiter to copy down the card info and go shopping on the Internet with our/the bank's money. Apple Pay and any other tokenization based NFC solutions will be impossible to use as well without a consumer accessible terminal.

Maybe it won't matter if we can get online merchants to agree to use 3D Secure or something. It definitely won't matter from a liability standpoint for consumers. It just might be a case of false economy for the banks though.
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Old Oct 23, 2014, 10:25 am
  #7549  
 
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Originally Posted by joshwex90
Is that a bank card though? It say "Cash Card" (or is that a prepaid credit card?)
It's a bank card for the Japan Post Office (like Switzerland, Japan's postal system also provides banking services).

My grandmother in Japan has the same card and she uses it primarily as her bank because the post office/bank is literally at the floor level of her condo.

Japan doesn't use the term "bank card." "Cash card" (キャッシュカード) is the wasei-eigo terminology used for an ATM card; think of it as a [get your] cash [out of the bank's ATM] card.

If you're interested, there's an impartial list of many Japanese wasei-eigo on Wikipedia.

Last edited by kebosabi; Oct 23, 2014 at 10:37 am
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Old Oct 23, 2014, 10:54 am
  #7550  
 
Join Date: Mar 2012
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Why I wanted the DC versus other "Offline PIN but Secondary CVM" cards

In response to the question originally raised by JeffJaguar, the reasons I didn't apply for other Offline PIN cards (such as Andrews FCU or PenFed) is as follows:

1. I have the Citi AAdvantage Chip & Signature card (I know about the 3% FTF, but my company reimburses me for that, so it's not an issue for me, even though it is totally unconscionable that Citi charges this), and unfortunately I have had a number of instances where I have held up the lines behind me because of the untrained cashiers who don't understand Chip & Signature. While the reports of this are rare, in my case it has happened more than a few times. It's clear the Andrews or PenFed cards would work in the RER-B kiosks, but since the Offline PIN is down the CVM list for these cards, they would still have the problem of me holding up the lines because of cashiers untrained in Chip & Signature.

2. I was also unwilling to "go through the hoops" required to apply for the Credit Union cards (sending W-2's, etc.). Similarly, becoming a member of the United Nations Association of the United States (to be able to be a member of the UN Federal Credit Union) wasn't something I was willing to go through (again "going through hoops").

3. So when BMO/Harris starting accepting applications again, it was a quick "fill out the form online" application process, and the card arrived a week later.

I understand that there were alternatives, but for me DC was the one that worked (my company will also reimburse me for the annual fee).

Hope this helps.

George
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Old Oct 23, 2014, 1:44 pm
  #7551  
 
Join Date: Feb 2013
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Originally Posted by JEFFJAGUAR
BTW back to the issue in Paris. As I've said, I find it interesting that US magnetic strip and chip and signature cards will work in machines serviced by RATP which is the local Paris transportation operator but neither will work in the machines operated by SNCF, the French National railroad. At CDG, if you wish to take the RER into centre-ville (downtown), you're stuck as all the ticketing machines are operated by SNCF even though you are using the RER. OTOH if you are at say Paris Disneyland and wish to buy a ticket for RER A4 at the Disneyland RER station, since the machines are operated by RATP, no problem. Very strange.
I believe that is just due to different terminal vendors operated by different companies, in addition to the line/station ownership noted earlier. It isn't surprising that SNCF put a higher priority on EMV being a necessity, as most SNCF purchases tend to have a much higher value than RATP rapid transit.
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Old Oct 23, 2014, 10:07 pm
  #7552  
 
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Originally Posted by emvchip
I'd give WMT some slack, they are one of the very first large scale EMV merchants in the country, and probably one of the largest in the world already. It's understandable there are some toothing problems in the early days as they lead the way with large scale EMV acceptance in the USA.
Two possibilities for the problem. The particular EMV terminal at Walmart is faulty or your EMV card may be defective. I've experienced both problems. A smart cashier recognized the problem and suspended the transaction at the faulty register, then resumed it at a working register.

I have an FIA Fidelity Rewards Amex and I had repeated problems with my first EMV card not working at Walmart company locations, but no problems with my Diners Club (Professional, not the new Consumer cards). The transaction would cancel and the error message would say "Customer cancelled transaction", even though of course I did not.

After I complained to FIA, they said that they never heard of such problems, but issued me both an EMV and mag stripe only card and since then, I have had no problems using the new EMV card at Neighborhood Market by Walmart.
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Old Oct 24, 2014, 1:43 pm
  #7553  
 
Join Date: Oct 2009
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Just got a notice from Cap One that I'll be receiving a new venture soon.

I just had this card replaced a month ago due to damage so the Exp date is in 2016. Curious if it's EMV.
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Old Oct 24, 2014, 4:37 pm
  #7554  
 
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EMV-only ATMs?

Anyone ever come across an EMV-only ATM? I haven't, yet, but I'm sure it's only a matter of time...
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Old Oct 24, 2014, 6:01 pm
  #7555  
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Let's assume that MCX manages to kill off NFC adoption altogether in the US (but doesn't get enough buy-in from consumers to become the preferred mobile payment method). Is it possible for EMV tokenization to occur on the physical credit cards themselves? If so, Walmart, etc. might not be able to mine people's purchase habits anyway, which would be a win.

Also, would US issuers be more likely to be PIN preferring? It's possible they're relying on Apple's Touch ID/Google Wallet's PIN so they don't have to implement it themselves, but if NFC ends up being a flop here they might not have a choice.
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Old Oct 24, 2014, 6:04 pm
  #7556  
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I can see where mobile payments are used regularly by tens of millions of people in the US and hundreds of millions around the world.

But still be a fraction of total CC transactions, with most people pulling out the plastic.
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Old Oct 24, 2014, 6:30 pm
  #7557  
 
Join Date: Nov 2012
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Originally Posted by tmiw
Let's assume that MCX manages to kill off NFC adoption altogether in the US (but doesn't get enough buy-in from consumers to become the preferred mobile payment method). Is it possible for EMV tokenization to occur on the physical credit cards themselves? If so, Walmart, etc. might not be able to mine people's purchase habits anyway, which would be a win.

Also, would US issuers be more likely to be PIN preferring? It's possible they're relying on Apple's Touch ID/Google Wallet's PIN so they don't have to implement it themselves, but if NFC ends up being a flop here they might not have a choice.
Yes, EMV tokenisation can be supported on the physical card.
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Old Oct 24, 2014, 8:18 pm
  #7558  
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Just requested the contactless Amex as well. I really wish they would make an announcement though because the CSR almost denied my request.
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Old Oct 24, 2014, 8:59 pm
  #7559  
 
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Originally Posted by GoodOmens
Just got a notice from Cap One that I'll be receiving a new venture soon.

I just had this card replaced a month ago due to damage so the Exp date is in 2016. Curious if it's EMV.
I just requested a replacement EMV version noting that I was moving abroad soon. Was told that replacements were gradually rolling out but that I would probably not receive one until fall 2015.
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Old Oct 24, 2014, 9:12 pm
  #7560  
 
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Originally Posted by tmiw
Let's assume that MCX manages to kill off NFC adoption altogether in the US (but doesn't get enough buy-in from consumers to become the preferred mobile payment method). Is it possible for EMV tokenization to occur on the physical credit cards themselves? If so, Walmart, etc. might not be able to mine people's purchase habits anyway, which would be a win.

Also, would US issuers be more likely to be PIN preferring? It's possible they're relying on Apple's Touch ID/Google Wallet's PIN so they don't have to implement it themselves, but if NFC ends up being a flop here they might not have a choice.
I hope that MCX just dies. I do not want to see something like this stop progress in its tracks.
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