Copa website cannot show booking
Apr 24, 2016, 11:23 pm
#6
Join Date: Sep 2012
Location: MDE
Programs: AA EP, CM PP, AV GM, UA Silver, SPG Gold, Hilton Diamond, Hyatt Plat, Marriott Plat, Accor Plat
Posts: 1,002
This happens to me all the time. It's a technical issue of the type we Copa fans have learned to accept.
I flew American from MDE-DFW today, and while the flights themselves were great, they made a mess out of my baggage. Over an hour for bags to come out after landing resulted in only 2 of 4 making my connection.
Copa keeps ordering more 737-800s. I hope to see more grown in their N. American destinations.
I flew American from MDE-DFW today, and while the flights themselves were great, they made a mess out of my baggage. Over an hour for bags to come out after landing resulted in only 2 of 4 making my connection.
Copa keeps ordering more 737-800s. I hope to see more grown in their N. American destinations.
Apr 25, 2016, 9:47 pm
#8
Join Date: Aug 2015
Location: IAH
Programs: UA
Posts: 605
I was hoping it would go away. I just checked, and the red advisory is gone, but the option to select a seat is still greyed out. My general impression is that this happened a lot more frequently many years ago, but improved for a couple of years, but it's back to being almost expected. Irritating, but not a deal killer, as long as I'm still able to check-in at T-24 and get a desired seat.
Got the upgrade flying out of PTY, and that didn't bother anything, not sure why it happened for the return.
Apr 25, 2016, 9:53 pm
#9
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,648
Very standard for me now to not be able to select a seat where upgraded. Also it often says that I am in economy still. With my 5A seat. I call them, they change it to 2A. Reservation will still say 5A. And all the way thru, even though it correctly has my 2A seat when I check in at T-24
Sometime I am unable to reserve my economy seat after bookin (greyed out option as others have). Some Copa CS say its been like that for a year
Sometime I am unable to reserve my economy seat after bookin (greyed out option as others have). Some Copa CS say its been like that for a year
Apr 26, 2016, 5:32 pm
#11
Join Date: Sep 2012
Location: MDE
Programs: AA EP, CM PP, AV GM, UA Silver, SPG Gold, Hilton Diamond, Hyatt Plat, Marriott Plat, Accor Plat
Posts: 1,002
Watch out for the seat map for the E190s on copaair.com. If it has no Clase Ejecutiva (E190 V2), it's correct. If it HAS Clase Ejecutiva (E190 V1), the map shows row 18 as the exit row, but it's actually row 17. I'm not sure about the few they have with four across Clase Ejecutiva, as I have always been seated up front on those rare occasions where that lovely configuration has been my flight. That four across thing never shows online, either. Surprise!
It didn't take me long to learn about this error as I sat cramped in behind the exit row in 18C or 18E. Seatguru has it right. IME, even the agents don't know this.
I'm sure they'll fix this someday. It has only been that way for the last 5 years that I am aware of.
It didn't take me long to learn about this error as I sat cramped in behind the exit row in 18C or 18E. Seatguru has it right. IME, even the agents don't know this.
I'm sure they'll fix this someday. It has only been that way for the last 5 years that I am aware of.
Oct 22, 2016, 11:23 am
#13
Join Date: Jul 2005
Location: Toronto
Programs: DL, AA, AV, AC
Posts: 83
I'm having the exact same problem as the original poster. Website unable to retrieve my reservation after a schedule change. I also called Copa and they also said booking was fine. Tried to access it through the mobile site but didn't work either. Called them just now and requested to have my itinerary emailed to me. I gave them two different email addresses and so far I still haven't got any email. Check my trip is showing booking confirmed, that's the only reason I'm confident the booking is still ok.
Oct 22, 2016, 12:10 pm
#14
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,648
Their whole site is messed up currently. My reservation still shows that I'm in row 5 for my flown flight and the return tomorrow. I have been upgraded on both. Same on the GFs account. There would be a 4-6 hour wait between "losing" your economy seat and getting the "you have been upgraded" email. And a lot of delays too for things like emails from their systems.
Oct 22, 2016, 12:51 pm
#15
Join Date: Sep 2012
Location: MDE
Programs: AA EP, CM PP, AV GM, UA Silver, SPG Gold, Hilton Diamond, Hyatt Plat, Marriott Plat, Accor Plat
Posts: 1,002
I'm a big fan of Copa, but this is really unacceptable. These problems have been going on for months. They are the kind that should be fixed in 24 hours. 48 hours max.
Many reservations are entirely unavailable on the site. Recently it stopped offering the "My Bookings" link when the searched reservation isn't found. Even when that worked, some reservations never made their way to the list while others did.
I just received an upgrade for the first segment of my trip for this coming Wednesday, but I can't select the seat because copaair.com can't find it. And yes, I am logged in.
Another major, unacceptable issue is that the payment feature often doesn't work online. We use password protected auto-fill software for payment info. While nothing is entirely secure anymore, it is much more secure than phoning in a card payment to Panama. Not to mention that their English customer service closes in the early evening, so paying for a ticket at night requires speaking Spanish.
I don't know how one who doesn't speak Spanish would buy a ticket at night when the payment function fails. A workaround that I've discovered to hold the reservation is to first book and hold the reservation before attempting to pay, but some may not have time for this. Not only should this be unnecessary, but even that isn't foolproof.
I had one reservation held recently, but when I went back to pay I got a message that it had expired. It had not. Wheen I tried to simply book it again the price had almost doubled. My email about this to the CEO received a reply with a promise to look into it, but he never did get back to me. He must be buried in problems, as he has always responded in previous (albeit rare) occasions where I've run out of options through conventional lines of communication.
Heads need to roll in their IT department. It's sad to have such frustrating problems with such an otherwise very good airline. I live in Latin America, and there is plenty of good talent available for technology in this part of the world. Let's hope CM management reads this and takes my advice.
Many reservations are entirely unavailable on the site. Recently it stopped offering the "My Bookings" link when the searched reservation isn't found. Even when that worked, some reservations never made their way to the list while others did.
I just received an upgrade for the first segment of my trip for this coming Wednesday, but I can't select the seat because copaair.com can't find it. And yes, I am logged in.
Another major, unacceptable issue is that the payment feature often doesn't work online. We use password protected auto-fill software for payment info. While nothing is entirely secure anymore, it is much more secure than phoning in a card payment to Panama. Not to mention that their English customer service closes in the early evening, so paying for a ticket at night requires speaking Spanish.
I don't know how one who doesn't speak Spanish would buy a ticket at night when the payment function fails. A workaround that I've discovered to hold the reservation is to first book and hold the reservation before attempting to pay, but some may not have time for this. Not only should this be unnecessary, but even that isn't foolproof.
I had one reservation held recently, but when I went back to pay I got a message that it had expired. It had not. Wheen I tried to simply book it again the price had almost doubled. My email about this to the CEO received a reply with a promise to look into it, but he never did get back to me. He must be buried in problems, as he has always responded in previous (albeit rare) occasions where I've run out of options through conventional lines of communication.
Heads need to roll in their IT department. It's sad to have such frustrating problems with such an otherwise very good airline. I live in Latin America, and there is plenty of good talent available for technology in this part of the world. Let's hope CM management reads this and takes my advice.