I'm a big fan of Copa, but this is really unacceptable. These problems have been going on for months. They are the kind that should be fixed in 24 hours. 48 hours max.

Many reservations are entirely unavailable on the site. Recently it stopped offering the "My Bookings" link when the searched reservation isn't found. Even when that worked, some reservations never made their way to the list while others did.

I just received an upgrade for the first segment of my trip for this coming Wednesday, but I can't select the seat because copaair.com can't find it. And yes, I am logged in.

Another major, unacceptable issue is that the payment feature often doesn't work online. We use password protected auto-fill software for payment info. While nothing is entirely secure anymore, it is much more secure than phoning in a card payment to Panama. Not to mention that their English customer service closes in the early evening, so paying for a ticket at night requires speaking Spanish.

I don't know how one who doesn't speak Spanish would buy a ticket at night when the payment function fails. A workaround that I've discovered to hold the reservation is to first book and hold the reservation before attempting to pay, but some may not have time for this. Not only should this be unnecessary, but even that isn't foolproof.

I had one reservation held recently, but when I went back to pay I got a message that it had expired. It had not. Wheen I tried to simply book it again the price had almost doubled. My email about this to the CEO received a reply with a promise to look into it, but he never did get back to me. He must be buried in problems, as he has always responded in previous (albeit rare) occasions where I've run out of options through conventional lines of communication.

Heads need to roll in their IT department. It's sad to have such frustrating problems with such an otherwise very good airline. I live in Latin America, and there is plenty of good talent available for technology in this part of the world. Let's hope CM management reads this and takes my advice.