Report problems with Chase website here.
Sep 3, 2015, 6:15 am
#16
Join Date: Mar 2013
Posts: 299
I get the below error message when I try to log into Ultimate Rewards. My Chase login and accounts are all intact and working fine. Doesn't seem to be a systemwide issue. Has been going on for me for a couple days now. Tech support and customer service have no idea and say everything looks good on their end. Tried on multiple computers with multiple browsers. Anyone experience this before?
"Thank you for using your Chase card. We are unable to complete your request at this time and suggest you try again later or call the number on the back of your card. We're available to help you any time.
We apologize for this inconvenience and appreciate your patience."
"Thank you for using your Chase card. We are unable to complete your request at this time and suggest you try again later or call the number on the back of your card. We're available to help you any time.
We apologize for this inconvenience and appreciate your patience."
Now that my UR site login is fixed-- something is still not right-- none of my bonus spend is hitting-- phone bills, office supply stores, etc. I need to call them again. You will want to check this too as well.
Sep 3, 2015, 3:58 pm
#17
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,099
I get the below error message when I try to log into Ultimate Rewards. My Chase login and accounts are all intact and working fine. Doesn't seem to be a systemwide issue. Has been going on for me for a couple days now. Tech support and customer service have no idea and say everything looks good on their end. Tried on multiple computers with multiple browsers. Anyone experience this before?
"Thank you for using your Chase card. We are unable to complete your request at this time and suggest you try again later or call the number on the back of your card. We're available to help you any time.
We apologize for this inconvenience and appreciate your patience."
"Thank you for using your Chase card. We are unable to complete your request at this time and suggest you try again later or call the number on the back of your card. We're available to help you any time.
We apologize for this inconvenience and appreciate your patience."
Oct 6, 2015, 2:41 pm
#19
Join Date: Jul 2014
Location: DTW
Programs: Hyatt Globalist, Marriott Titainum, Hilton Diamond, IHG Platinum, Delta Diamond
Posts: 142
Ultimate Rewards login problem?
Is anyone else experiencing a problem logging into ultimate rewards?
i can get into my chase online account just fine, however, when I go to ultimate rewards that is when things are getting a little weird.
It asks me to select the card I want to log into UR with, but the page just refreshes back to the select card screen over and over again.
Is this happening to anybody else?
EDIT: Seems like it was just a glitch. Please delete this thread.
i can get into my chase online account just fine, however, when I go to ultimate rewards that is when things are getting a little weird.
It asks me to select the card I want to log into UR with, but the page just refreshes back to the select card screen over and over again.
Is this happening to anybody else?
EDIT: Seems like it was just a glitch. Please delete this thread.
Last edited by shakim; Oct 6, 2015 at 3:06 pm
Feb 18, 2016, 12:33 pm
#22
Join Date: Nov 2015
Location: St. Louis, MO
Programs: Southwest Companion Pass
Posts: 790
Can't access Ultimate Rewards
Has anybody else had this problem? Every time I log into my Chase accounts I can see the ultimate rewards points but when I attempt to go to ultimate rewards the page just freezes. I can access it through the mobile app on my phone but not through my computer. At first I thought the ultimate rewards section was just down, and it may be, but this has been going on for 3 days.
Dec 2, 2016, 5:25 pm
#25
Join Date: Jan 2002
Location: IAH TX USA
Programs: AA PLT LT & 2MM, HH D, MAR PLT EL LT
Posts: 484
Chase UR Portal has been down
Is anyone else having issues getting logged into UR Portal. It is been off and on the last month, but this evening even Chase.com was down in addition to UR. What are others experience with UR portal?
Jan 23, 2017, 12:24 pm
#27
Join Date: Sep 2015
Location: Los Angeles
Posts: 742
Ummm I just logged into my account and my Chase Reserve UR balance is down to 0 from about 98k.
Current Balance, due date, minimum payment due, Available credit are all showing up as Not Available.
I have the Ink+, CFU, IHG and CSR cards and the issue is only affecting the IHG and CSR.
What's going on?!
Current Balance, due date, minimum payment due, Available credit are all showing up as Not Available.
I have the Ink+, CFU, IHG and CSR cards and the issue is only affecting the IHG and CSR.
What's going on?!
Jan 23, 2017, 12:37 pm
#28
Join Date: Nov 2014
Location: NYC
Posts: 557
Ummm I just logged into my account and my Chase Reserve UR balance is down to 0 from about 98k.
Current Balance, due date, minimum payment due, Available credit are all showing up as Not Available.
I have the Ink+, CFU, IHG and CSR cards and the issue is only affecting the IHG and CSR.
What's going on?!
Current Balance, due date, minimum payment due, Available credit are all showing up as Not Available.
I have the Ink+, CFU, IHG and CSR cards and the issue is only affecting the IHG and CSR.
What's going on?!
Jan 23, 2017, 12:44 pm
#29
Join Date: Sep 2015
Location: Los Angeles
Posts: 742
Jan 24, 2017, 3:32 am
#30
Join Date: Feb 2011
Location: Chicagoland
Posts: 368
I can't book any hotels using UR points on the website. I can search hotels, but when I click on an individual hotel and it goes to hotel details, part of the page loads but the circle in the middle of the page keeps spinning and no room details will load.
I've been having this problem for a couple of days now. Anyone else?
I've been having this problem for a couple of days now. Anyone else?