CX Awards Booking VIA ALASKA Would they allow you to take earlier flight?
Jun 29, 2016, 11:06 am
#1
Original Poster
Join Date: Jul 2012
Location: Murder Mitten
Posts: 298
CX Awards Booking VIA ALASKA Would they allow you to take earlier flight?
Hey guys,
I have a awards flight booked via Alaska. There is an earlier flight a couple hours before. Any chance that I could go to the airport and they could put me on the earlier flight if there is room? or is that a pipe dream? There are no awards tickets available at least from BA's search.
Thanks
I have a awards flight booked via Alaska. There is an earlier flight a couple hours before. Any chance that I could go to the airport and they could put me on the earlier flight if there is room? or is that a pipe dream? There are no awards tickets available at least from BA's search.
Thanks
Jun 29, 2016, 8:19 pm
#2
Join Date: Jan 2016
Location: Taiwan
Programs: CX DM (OWE), Accor Gold
Posts: 379
I dont think CX would rebook for you.
I have experience below few times:
I used my AM to book QF reward tickets from Sydney to Melbourne.
This route is like shuttle- departure almost every half hour.
When I arrived in Sydney and requested to take earlier flight, the answer was always no. QF crew said this was not their ticket so they couldnt rebook it...
I have experience below few times:
I used my AM to book QF reward tickets from Sydney to Melbourne.
This route is like shuttle- departure almost every half hour.
When I arrived in Sydney and requested to take earlier flight, the answer was always no. QF crew said this was not their ticket so they couldnt rebook it...
Jun 30, 2016, 6:22 am
#3
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
Hey guys,
I have a awards flight booked via Alaska. There is an earlier flight a couple hours before. Any chance that I could go to the airport and they could put me on the earlier flight if there is room? or is that a pipe dream? There are no awards tickets available at least from BA's search.
Thanks
I have a awards flight booked via Alaska. There is an earlier flight a couple hours before. Any chance that I could go to the airport and they could put me on the earlier flight if there is room? or is that a pipe dream? There are no awards tickets available at least from BA's search.
Thanks
Otherwise, you can ask but generally not - they will refer you to the issuing airline to make changes.
Jun 30, 2016, 5:33 pm
#5
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,755
I've done this, but only at the airport just prior to departure. Arrived LHR, booked on CX F to HKG on AA redemption. Asked for earlier departure. CX said to go to AA ticketing desk and have them switch the rezzie. (Award space is often pretty much open a few hours before departure.) Went to the AA desk, got the switch done, went back to CX and checked in as normal.
Jun 30, 2016, 5:45 pm
#6
Join Date: Mar 2008
Location: NCL and LBA
Programs: BD*G, BAGold, Hyatt Diamond, SPG Plat
Posts: 3,269
You would have to ask AS to make the change for you but sometimes CX will help you provided it is in their own best interest e.g. IRROPS etc. For example I was booked on an AAdvantage ticket going HKG-FRA-LHR a few years ago and kept waiting for direct availability which didn't open up. At check-in they asked me if I wanted to go HKG-LHR direct. Turned out HKG-FRA was overbooked in J and Y so swapping me prevented them bumping someone off the FRA flight 
Jun 30, 2016, 7:48 pm
#7
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,391
I've done this, but only at the airport just prior to departure. Arrived LHR, booked on CX F to HKG on AA redemption. Asked for earlier departure. CX said to go to AA ticketing desk and have them switch the rezzie. (Award space is often pretty much open a few hours before departure.) Went to the AA desk, got the switch done, went back to CX and checked in as normal.
I'm pretty sure operating airlines can make changes on tickets issued on another airline's stock if they want to without involving the other airlines on day of flight (they control the ticket at that point). I suppose CX doesn't want to unless there's a clear operational need, which I suppose is fair.