IAD has 'made a mistake' [on CCR card dining]
#1
Original Poster
Join Date: Aug 2009
Programs: BA Gold/ LH FF/ Starwood Platinum/ Hilton Gold
Posts: 33
IAD has 'made a mistake' [on CCR card dining]
While the BA lounge at iAD has a special restaurant for First Class called Concorde Dining, I am informed today by the reception dragon that my Concorde Card is no longer valid there. To quote, "London informs us that we have been making a mistake for years allowing Card holders to dine unless they are traveling First."
In my view, London has indeed made a mistake with another 'enhancement'. With only 2 flights going out, they have less than two dozen potential diners in their Concorde Dining Room all evening, yet they pay a special chef and waiters to work there. Would it really break the bank to allow Card holders to join the elite, as JFK does?
In my view, London has indeed made a mistake with another 'enhancement'. With only 2 flights going out, they have less than two dozen potential diners in their Concorde Dining Room all evening, yet they pay a special chef and waiters to work there. Would it really break the bank to allow Card holders to join the elite, as JFK does?
#2
Join Date: Oct 2009
Location: Ottawa, Canada
Programs: BA Silver - hard drop from GGL :( SPG Gold, Hilton Diamond, AC E50k
Posts: 567
While the BA lounge at iAD has a special restaurant for First Class called Concorde Dining, I am informed today by the reception dragon that my Concorde Card is no longer valid there. To quote, "London informs us that we have been making a mistake for years allowing Card holders to dine unless they are traveling First."
In my view, London has indeed made a mistake with another 'enhancement'. With only 2 flights going out, they have less than two dozen potential diners in their Concorde Dining Room all evening, yet they pay a special chef and waiters to work there. Would it really break the bank to allow Card holders to join the elite, as JFK does?
In my view, London has indeed made a mistake with another 'enhancement'. With only 2 flights going out, they have less than two dozen potential diners in their Concorde Dining Room all evening, yet they pay a special chef and waiters to work there. Would it really break the bank to allow Card holders to join the elite, as JFK does?
#3
FlyerTalk Evangelist
Join Date: Oct 2006
Location: London, UK
Programs: BA Gold, SQ Gold, KQ Platinum, IHG Diamond Ambassador, Hilton Gold, Marriott Silver, Accor Silver
Posts: 16,348
Pretty sure this is a mistake. CCR Cardholders should be allowed access to the Concorde Rooms (LHR, JFK), plus Concorde Dining areas (IAD, BOS), Concorde Bars (SIN, DXB) and the Concorde Breakfast Room (LHR Galleries Arrivals, travelling longhaul).
It's slightly less clear whether CCR Cardholders are permitted access to the older branded First Pre-Flight Dining facilities at YYZ, PHL, ORD and EWR.
It's slightly less clear whether CCR Cardholders are permitted access to the older branded First Pre-Flight Dining facilities at YYZ, PHL, ORD and EWR.
#4
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,926
There have been a number of reports in recent weeks, including IAD and BOS. Contact CR and the GGL Team and complain. If you don't complain the policy will change permanently.
I've heard a number of different rumours about this, including some abuse of stranger guesting. I'd complain, the policy appears to have changed.
I've heard a number of different rumours about this, including some abuse of stranger guesting. I'd complain, the policy appears to have changed.
#5
Join Date: Aug 2013
Posts: 8,770
It just seems so silly. What's the point in trying to keep your highest value customers loyal with a CCR card, only to then massively piss them off by denying them access at outstations? It's the type of petty thing that could undo all the goodwill that the card itself generates.
#8
Join Date: Sep 2016
Location: MNL / SFO / NYC
Programs: IHG Spire | Marriott Plat | UA Plat | AA Plat Pro
Posts: 533
I was thinking of switching over to BA since my business travel can get me a CCR card if thrown in with some leisure travel... but if this really is an enhancement, then I'll stick to what I have (for now).
#9
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,926
The issue being complained of only affects BOS and IAD Concorde Dining, it does not affect other stations such as the CCRs at LHR and JFK or the Concorde Bars at SIN and DXB.
#10
Join Date: Jan 2017
Programs: BA GGL. Marriott Platinum, Hilton Diamond, Starwood Gold
Posts: 46
I have complained to the GGL team and they have confirmed that the policy has changed. A Concorde Card holder has access to LHR, JFK, Dubai and Singapore, but no longer has access to Washington or Boston as these are actually First Class dining lounges and not Concorde rooms! This is absolutely ridiculous and shows the Concorde branding is inconsistent and confused. I spoke with the catering manager at IAD a couple of weeks ago and he stated that when they used to allow Concorde Card holders into the dining area there were on average 5 a week!
IAD is one of my main destinations and this is a significant enhancement for me. I would encourage all Concorde Card holders who use this facility to complain to try and reverse this enhancement. Surely for BA this is not the time to hack off their most frequent travelers!!!
IAD is one of my main destinations and this is a significant enhancement for me. I would encourage all Concorde Card holders who use this facility to complain to try and reverse this enhancement. Surely for BA this is not the time to hack off their most frequent travelers!!!
#11
Join Date: Aug 2013
Posts: 8,770
I have complained to the GGL team and they have confirmed that the policy has changed. A Concorde Card holder has access to LHR, JFK, Dubai and Singapore, but no longer has access to Washington or Boston as these are actually First Class dining lounges and not Concorde rooms! This is absolutely ridiculous and shows the Concorde branding is inconsistent and confused. I spoke with the catering manager at IAD a couple of weeks ago and he stated that when they used to allow Concorde Card holders into the dining area there were on average 5 a week!
IAD is one of my main destinations and this is a significant enhancement for me. I would encourage all Concorde Card holders who use this facility to complain to try and reverse this enhancement. Surely for BA this is not the time to hack off their most frequent travelers!!!
IAD is one of my main destinations and this is a significant enhancement for me. I would encourage all Concorde Card holders who use this facility to complain to try and reverse this enhancement. Surely for BA this is not the time to hack off their most frequent travelers!!!
#13
Join Date: Apr 2006
Location: Dublin, Ireland
Programs: BA Gold, Mucci
Posts: 2,068
A Concorde Card holder has access to LHR, JFK, Dubai and Singapore, but no longer has access to Washington or Boston as these are actually First Class dining lounges and not Concorde rooms! This is absolutely ridiculous and shows the Concorde branding is inconsistent and confused.
Concorde Dining in IAD is really nice, but you can't exactly stay there and lounge, so it's not actually a lounge at all. The SIN and DXB let you sit and chill and drink so they are actually lounges, and isn't that what the CCR card is - a lounge access card?
I guess all that needs to be done is CCR card holders need to be told that dining doesn't count as a dining room is not a lounge.
#14
Join Date: Sep 2008
Posts: 7,875
#15
Join Date: Mar 2012
Location: BHX
Programs: BA GGL CCR GfL, SQ Gold, Hyatt Glob, HH Diamond, Marriott Plat, Cafe Nero Loyalty Card (7 Stamps)
Posts: 7,328
Another +1 to my decision not to bother with any more than 3500TPs a year with BA any more. There just isn't a valuable enough benefit to justify flying them over other carriers after that number anymore.