Dynamic Currency Conversion (DCC) and Chargebacks
#46
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,801
actually Saudi Riyals is linked to US dollar and the exchange rate are fixed for years, and my credit card bank is giving excellent exchange rate,i rented a car from tomorrow for ten days and i avoided Avis and i choose Advantage rent a car,no more Avis it's not only a matter of money is how they should deals with us.
Competition among credit cards here is very strong here; we've a Mastercard that earns 1 mile per HK$2.67 (roughly 2.92 miles per US$) for foreign currency transactions for example. But the transactions must not be subject to DCC. Even with a 1.5-2% rate, foreign currency spending on HK$ is a very good deal. HK FTers who get DCCed go homicidal (I'm sure it's not just me).
Amex is DCC free in the way Visa and Mastercards are DCC vulnerable http://www.washingtonpost.com/wp-dyn...072900927.html
Maybe Avis can arrange for foreign currency billing http://en.wikipedia.org/wiki/Dynamic...ncy_conversion but they have to prepare an agreement in the foreign currency involved.
#47
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,801
Just noted Visa has issued new Visa International Operating Regulations on 15 April 2012.
The Dynamic Currency Conversion receipt requirements appears to be identical to the previous 2011 manual. A lot of transitional regulations that have been spent are now removed from the VIOR, so it's a lot easier to read.
http://usa.visa.com/download/merchan...n.pdf#page=614
Still reiterates the requirement to mark an explicit "accept" box "on the written agreement" - so some term hidden in verbage as para 10 Avis Europe agreement/para 22C Avis US agreement is still not compliant.
Also noted (page 579 of the VIOR):
"An Acquirer that participates in Dynamic Currency Conversion must pay an annual program fee, as specified in the applicable regional fee guide. This fee will not be pro-rated."
So Visa is incentivised to push out DCC as much as it can - and perhaps to turn a blind eye when acquirers abuse it.
The Dynamic Currency Conversion receipt requirements appears to be identical to the previous 2011 manual. A lot of transitional regulations that have been spent are now removed from the VIOR, so it's a lot easier to read.
http://usa.visa.com/download/merchan...n.pdf#page=614
Still reiterates the requirement to mark an explicit "accept" box "on the written agreement" - so some term hidden in verbage as para 10 Avis Europe agreement/para 22C Avis US agreement is still not compliant.
Also noted (page 579 of the VIOR):
"An Acquirer that participates in Dynamic Currency Conversion must pay an annual program fee, as specified in the applicable regional fee guide. This fee will not be pro-rated."
So Visa is incentivised to push out DCC as much as it can - and perhaps to turn a blind eye when acquirers abuse it.
#48
Join Date: Feb 2005
Posts: 7,156
I am Avis Preferred. It appears that the only way to avoid a DCC to your credit card currency is to tell the agent when returning the car. The agent will give you a slip to take to the counter. Hopefully, there is not a long queue. The agent at the counter can manually process the check-out without the dynamic currency conversion and charges you the local currency to let your credit card company to do the conversion. It's a pain and there is no way around it. You just have to allow an extra 15~20 minutes. I have called the Preferred tel. no. to see if they can change my profile and the answer is no. It apparently is the standing policy of Avis.
#49
Join Date: Apr 2005
Location: Sweden
Programs: TK M&S Elite (*G), SK EB Silver, various more or less shiny hotel cards
Posts: 986
Really? Five out of five times, the agent at the counter has told me that there is nothing that he/she can do...
#50
Join Date: Feb 2005
Posts: 7,156
It was a pain though. The agent at the car return gave me a slip to take to the main counter in the terminal. Queue up. Then the agent did it for me without any problem. Need allow an extra 15~20 minutes to be on the safe side.
The Preferred profile cannot be changed to reflect this "preference". Must be done manually when you return the car.
#51
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,801
Yes, definitely, based on a Avis rental at MCO about 2 weeks ago.
It was a pain though. The agent at the car return gave me a slip to take to the main counter in the terminal. Queue up. Then the agent did it for me without any problem. Need allow an extra 15~20 minutes to be on the safe side.
The Preferred profile cannot be changed to reflect this "preference". Must be done manually when you return the car.
It was a pain though. The agent at the car return gave me a slip to take to the main counter in the terminal. Queue up. Then the agent did it for me without any problem. Need allow an extra 15~20 minutes to be on the safe side.
The Preferred profile cannot be changed to reflect this "preference". Must be done manually when you return the car.
http://www.avis.co.uk/blog/2012/07/
#52
Join Date: Feb 2005
Posts: 7,156
I think Avis accepts Amex.
#53
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,801
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_1_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B206 Safari/7534.48.3)
I used a Canadian Visa Infinite.
I think Avis accepts Amex.
Amex will definitely stop DCC, even if u've given Avis explicit authority to apply DCC. Dunno whether you like its rewards or exchange rates tho.
Originally Posted by Clipper801
I think Avis accepts Amex.
#54
Join Date: Feb 2005
Posts: 7,156
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_1_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B206 Safari/7534.48.3)
Amex will definitely stop DCC, even if u've given Avis explicit authority to apply DCC. Dunno whether you like its rewards or exchange rates tho.
Amex will definitely stop DCC, even if u've given Avis explicit authority to apply DCC. Dunno whether you like its rewards or exchange rates tho.
I also have an Amex card and shall check what coverages it has.
So far, I have no problem asking the Avis clerk to not do the DCC. Just an inconvenience.
#56
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,801
Visa gets sued by Australian regulator *for not allowing more* DCC http://www.bloomberg.com/news/2013-0...cy-policy.html
#58
Moderator: Avis and Rental Cars
Join Date: Oct 2006
Posts: 8,032
I'm going to merge this with the other DCC thread. I can't offer any help with this, but hopefully someone can!
#59
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
My case was several years ago.
#60
Join Date: Apr 2009
Location: South Oxfordshire
Programs: Yes please
Posts: 564
I have complained about DCC to the President's Club office and they state;
I can assure you that we always charge in the local currency and Avis does not use 'Dynamic Currency Conversion'.