Originally Posted by
tourist
Really? Five out of five times, the agent at the counter has told me that there is nothing that he/she can do...
Yes, definitely, based on a Avis rental at MCO about 2 weeks ago.
It was a pain though. The agent at the car return gave me a slip to take to the main counter in the terminal. Queue up. Then the agent did it for me without any problem. Need allow an extra 15~20 minutes to be on the safe side.
The Preferred profile cannot be changed to reflect this "preference". Must be done manually when you return the car.