hillrider

Not SOL (unless the system is having issues): you just need to pull up the PNR for the AA-operated (but AB-sold) flight and you will be able to choose. When logged in, go to "My Trips", click on "Find a Reservation" and then use the "Don't know your Record Locator?" using the AA (operating) flight number for the DFW-FRA flight.

g1ant

Well good luck with that. I'm on DFW-FRA in 10 days time. AA sold, AA operated and when I go to choose my meal I get:
"We are unable to retrieve your selection at this time.
Please try again later."

txrus

As frustrating as this is, there are much bigger issues the web staff need to focus on right now, I think anyway-just take a stroll thru the 'AA.com down...' thread to see what people have been struggling with since last fall. And remember, up until a very short time ago, FEBO was the law of the land for meals & even today, pre-order doesn't mean it will be recognized by the FA on board.

mdobbins

Snarkiness aside, thanks for the reply. I'm a newly-minted EXP and I don't have any familiarity with the AA ways. FWIW, I did send a message to Customer Relations this morning; I'll be happy to post their response.

greg0ire

It wasn't meant to be snarky..it's been answered many times. Had I been snarky, I would have just responded with the often seen "scroll through the thread and find it yourself."

Anyway, it's true. Use FEBO as a backup.

Eastbay1K

As someone who is "new to AA" (a very small handful of flights over a lifetime, with now several transcon and longhaul booked this year), FEBO doesn't always work and it isn't a great "welcome" to the product. For example, on a flight booked over 2 months out, there was 1 aisle seat available, and that was in Row 1. No biggie, I thought. I possibly might have considered a window seat if I thought that the meal selection wouldn't be available. When it wasn't (at 30 days), the F cabin is full.

hillrider

So it looks like there is a data issue that affects that specific flight (could be as silly as a fat finger typo).

Have you (and others) who are affected contacted AA web services to tell them of the issue and that it is a localized one? You add a few links to relevant posts in this thread.

g1ant

Choices are back on the website this morning.

Boursin Crusted Beef Fillet
Grilled tenderloin of beef with a Boursin crust presented with asparagus, balsamic grilled tomatoes and whipped potatoes

Red Thai Curry Chicken
Breast of chicken simmered in a creamy red Thai curry and coconut milk broth, accompanied by jasmine rice

Potato Chip Crusted Halibut
Served with thyme red pepper sauce, parsley caper cream sauce, pan-roasted paprika potatoes, haricots verts with shallots and vegetable medley

Brie and Leek Ravioli Pasta
With San Marzano tomato sauce and vegetable medley

I've picked the beef. I love halibut but I can't imagine why it needs a red pepper sauce.

BlissWorld

They have and from recent reports, web support had no clue and was giving incorrect responses.

Not for me

MarkedMan

Me either - still only seeing choice for my outbound. I have an interesting test where I have another flight in a couple of weeks which is economy on the outbound, waiting upgrade, and paid F on the inbound. I can see the choice for the inbound right now and have selected, we'll see if it disappears if I clear the upgrade on the first leg. Something's definitely funky.

The "We are unable to retrieve your selection at this time. Please try again later." message is a state error which can happen to the meal selection window after you have made some other change to the rez, like changed a seat selection. Usually exiting the reservation and reloading it clears this and I can then make a meal selection provided I do not again make another change first. This is a different problem: I can load the meal selection window fine, have two F legs booked, but can only see and select for the first one.

vatraveler

This is frustrating; my JFK-LAX F trip is showing meal selection for return only.

vasantn

It seems that this is affecting many, if not all, flights after March 31. I have heard the suggestion that this is due to the attempt to integrate AA/US meal planning, service, timing, and selection.

JIMCHI

So, they need to recognize and acknowledge the problem rather than deny it exists and FIX it. Like with so many companies, it's always "the system" to blame which usually means too many techs who are out of touch with the customers and too in touch with playing games, social media and texting instead of working.

BlissWorld

It is affecting my flight before that date, so I'm not sure if it's related

mdobbins

Update. The response I received from Customer Relations said:
Well, as I said upthread, I had called Web Services the day before and the person I talked to had not heard of this problem. This time, I sent them an email through the provided link. We'll see...