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Old Apr 11, 14, 6:43 pm   -   Wikipost
FlyerTalk Forums Thread Wiki: Angry about AAdvantage devaluation / vent / what can I do? (April 2014, consolidated)
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Possibilities for action / communication:

Quote:
Originally Posted by hillrider View Post
Here's what you can do, as stated by the U.S. Supreme Court in its recent case (Source: http://www.supremecourt.gov/opinions...2-462_p8k0.pdf page 13)

Quote:
Congress has given the Department of Transportation (DOT) the general authority to prohibit and punish unfair and deceptive practices in air transportation and in the sale of air transportation, 49 U.S.C. 41712(a) , and Congress has specifically authorized the DOT to investigate complaints relating to frequent flyer programs. See FAA Modernization and Reform Act of 2012, 408(6), 126 Stat. 87. Pursuant to these provisions, the DOT regularly entertains and acts on such complaints.
It is your duty to enter a complaint with the DOT at http://airconsumer.ost.dot.gov/CP_AirlineService.htm. You can even quote this passage from the U.S. Supreme Court.
Sample communication to USDOT here.

Quote:
Originally Posted by ooshawn
Just wrote an unhappy letter to AA/USAir execs (all email addresses I could find), if you want to feel free to use/build off of the following:
douglas.parker<at>usairways.com,
sean.bentel<at>aa.com,
tom.horton<at>aa.com ?
Customer.Relations<at>aa.com,
ken.fischer<at>usairways.com,
robert.isom<at>usairways.com,
suzanne.rubin<at>aa.com
Corporate structure: http://www.aa.com/i18n/amrcorp/corpo.../structure.jsp

Quote:
Originally Posted by MyTravels
USPS:
<Executive Name>
P.O. Box 619616
DFW Airport, TX 75261-9616

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Old Apr 8, 14, 5:47 am   #1
 
Join Date: Dec 2004
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Angry about AAdvantage devaluation / vent / what can I do? (April 2014, consolidated)

Wow! Zero advance notice is definitely NOT in the tradition of Aadvantage.

https://www.aa.com/contactAA/viewAad...eFormAccess.do
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Old Apr 8, 14, 8:30 am   #2
 
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Quote:
Originally Posted by rrgg View Post
Wow! Zero advance notice is definitely NOT in the tradition of Aadvantage.

https://www.aa.com/contactAA/viewAad...eFormAccess.do
Don't send them a message privately. It's easy to sweep it under the rug.

Flood them publicly with your disapproval.
https://www.facebook.com/AmericanAirlines
https://twitter.com/AmericanAir

Last edited by reuthermonkey; Apr 8, 14 at 8:39 am.
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Old Apr 8, 14, 9:17 am   #3
 
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Quote:
Originally Posted by reuthermonkey View Post
Don't send them a message privately. It's easy to sweep it under the rug.

Flood them publicly with your disapproval.
https://www.facebook.com/AmericanAirlines
https://twitter.com/AmericanAir
Time for a new hashtag, #AAHate
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Old Apr 8, 14, 9:59 am   #4
 
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Angry about AAdvantage devaluation / vent / what can I do? (April 2014, consolidated)

Vis a vis the Sneaky AAdvantage Devaluation Ver 1.0:

DAArth Parker appears to be now finally re-showing, yet again, one more time, his true colors. Who here is truly shocked?

He is positioning himself for the "Frank Lorenzo Airline Manager of the Year" Award ( http://en.wikipedia.org/wiki/Frank_Lorenzo ). But unlike Lorenzo, he has the unions (Expense) on his side, and has fired the 1st shot against customers/passengers (Revenue).

Sarcasm on-It is always a good business model, in a competitive environment, to piss off your clients/customers as much, and as frequently, as possible. Sarcasm off
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Old Apr 8, 14, 10:10 am   #5
 
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You're going to have to provide more linkage to whatever it is you're rabbiting on about. What's he done this week?
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Old Apr 8, 14, 10:15 am   #6
 
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Quote:
Originally Posted by SeriouslyLost View Post
You're going to have to provide more linkage to whatever it is you're rabbiting on about. What's he done this week?
Upped the price on AAnytime Awards, removed 2nd checked bag for Golds, got rid of Oneworld Explorer Awards, and got rid of international gateway stopovers.
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Old Apr 8, 14, 10:24 am   #7
 
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Quote:
Originally Posted by Pinned View Post
Upped the price on AAnytime Awards, removed 2nd checked bag for Golds, got rid of Oneworld Explorer Awards, and got rid of international gateway stopovers.
Plus, he did all this without any advanced notice.
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Old Apr 8, 14, 10:32 am   #8
 
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Quote:
Originally Posted by Pinned View Post
Upped the price on AAnytime Awards, removed 2nd checked bag for Golds, got rid of Oneworld Explorer Awards, and got rid of international gateway stopovers.
Other than that-nothing. But its only Tuesday! Film at 11
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Old Apr 8, 14, 10:33 am   #9
 
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Quote:
Originally Posted by austin_res View Post
Plus, he did all this without any advanced notice.
That, too!
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Old Apr 8, 14, 11:48 am   #10
 
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Angry about AAdvantage devaluation / vent / what can I do? (April 2014, consolidated)

Since AA, pre-PAArker or current, doesn't seem to give much credence to FT... <redacted>

Example #1: That recent program that give <redacted> users miles/points for playing a game, to the exclusion those who don't use the "service".

Example #2: Exclusionary "Behind the Scenes" do's (with AA Management) for <redacted> EXP's in DFW, LAX, and God knows wherelse.

My suggestion, is to take that heretofore useless tool, and make it useful. Use it let AA know you are unhappy. Let them know you are mad as hell.

Here's some help: https://www.youtube.com/watch?v=rGIY5Vyj4YM

Last edited by Microwave; Apr 9, 14 at 2:42 am. Reason: removed questionable verbiage and some unnecessary font/size changes
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Old Apr 8, 14, 11:53 am   #11
 
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Contact AA and US!

Hello everyone! I think it may be hopeless and the last good frequent flyer program could come to a slide but I recommend as many people as possible email AA and US today to share their concerns. May be a last ditch effort to save Advantage!
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Old Apr 8, 14, 12:23 pm   #12
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Let's see, the list of airlines that I can think of that have devalued miles and/or benefits in the past few years, many with little or no notice:

AA
AC
AF
AS
AV
B6
BA
DL
KL
LH
VX
WN
UA
US

Note that this is off the top of my head. I bet I could find SQ/CX/NH devaluations, too...

So as long as you stay out of those loyalty plans, you should be OK. That should be easy to do for someone based in the US, right?



In a competitive environment where all the other airlines are devaluing their miles and, over time, explicitly linking benefits to revenue as best they can, not doing so is leaving money on the table, sad to say.

Last edited by eponymous_coward; Apr 8, 14 at 2:36 pm.
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Old Apr 8, 14, 12:26 pm   #13
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There really is no hope, unless we patronize some of the small guys. They know that there are few choices, so even if we get upset there really is nowhere to go.
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Old Apr 8, 14, 12:50 pm   #14
 
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Contacting AA and US will be less useful than flaming them in every public forum imaginable. Make it into a media firestorm if you really think it will help.

Or, better yet, vote with your wallet. Fly B6, fly VX, buy F and connect on another legacy (DL has recently been undercutting AA's first class fares in many domestic markets).

And, most importantly, remember that you are not hub captive. Every AA hub has plenty of service on non-AA airlines.

I'm happy to buy a first class ticket and connect through ATL on DL (the bourbon's better anyway) if I can save money and send an economic F-you to AA.
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Old Apr 8, 14, 12:54 pm   #15
 
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Maybe ol' Drinkin' Doug Parker will get yet another DUI and this problem will solve itself.
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