Congress has given the Department of Transportation (DOT) the general authority to prohibit and punish unfair and deceptive practices in air transportation and in the sale of air transportation, 49 U.S.C. §41712(a) , and Congress has specifically authorized the DOT to investigate complaints relating to frequent flyer programs. See FAA Modernization and Reform Act of 2012, §408(6), 126 Stat. 87. Pursuant to these provisions, the DOT regularly entertains and acts on such complaints.
Just wrote an unhappy letter to AA/USAir execs (all email addresses I could find), if you want to feel free to use/build off of the following:
Angry about AAdvantage devaluation / vent / what can I do? (April 2014, consolidated)
Vis a vis the Sneaky AAdvantage Devaluation Ver 1.0:
DAArth Parker appears to be now finally re-showing, yet again, one more time, his true colors. Who here is truly shocked?
He is positioning himself for the "Frank Lorenzo Airline Manager of the Year" Award ( http://en.wikipedia.org/wiki/Frank_Lorenzo ). But unlike Lorenzo, he has the unions (Expense) on his side, and has fired the 1st shot against customers/passengers (Revenue).
Sarcasm on-It is always a good business model, in a competitive environment, to piss off your clients/customers as much, and as frequently, as possible. Sarcasm off
Programs: AA EXP / Marriott Platinum /Hilton Diamond / Hertz PS / National EE
Contact AA and US!
Hello everyone! I think it may be hopeless and the last good frequent flyer program could come to a slide but I recommend as many people as possible email AA and US today to share their concerns. May be a last ditch effort to save Advantage!
Programs: OneSky Alliance Elite+ with Zirconium and oak leaf cluster, Braniff Unobtainium
Let's see, the list of airlines that I can think of that have devalued miles and/or benefits in the past few years, many with little or no notice:
Note that this is off the top of my head. I bet I could find SQ/CX/NH devaluations, too...
So as long as you stay out of those loyalty plans, you should be OK. That should be easy to do for someone based in the US, right?
In a competitive environment where all the other airlines are devaluing their miles and, over time, explicitly linking benefits to revenue as best they can, not doing so is leaving money on the table, sad to say.
Last edited by eponymous_coward; Apr 8, 14 at 2:36 pm..