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-   -   Angry about AAdvantage devaluation / vent / what can I do? (April 2014, consolidated) (https://www.flyertalk.com/forum/american-airlines-aadvantage/1567439-angry-about-aadvantage-devaluation-vent-what-can-i-do-april-2014-consolidated.html)

JDiver Aug 26, 2015 11:42 am
FlyerTalk Forums Expert How-Tos and Guides
 
Angry about AAdvantage devaluation / vent / what can I do? (April 2014, consolidated)


Thread referred to: Devaluation, new tiers, oneworld Explorer award gone, etc. 8 April 2014

Without any prior notification, American Airlines announced on 8 April 2014 some significant AAdvantage program rescissions and devaluations, effective immediately:

  • oneworld Explorer awards can no longer be claimed; (pre-existing awards will be honored)

  • Stopovers at North American gateways for international partner award tickets were eliminated

  • AAnytime awards now reflect variable, demand-based pricing

  • US Dividend Miles North Asia premium awards have repriced

Important Information

AAnytime Awards: Effective April 8, 2014, for tickets issued for travel starting June 1, 2014, we have updated award levels. We will continue to honor any award tickets issued on / before April 7, 2014. For award bookings after April 8 for travel between April 8 and June 1, 2014, these award mileage levels will apply.

oneworld Explorer Awards are no longer available for award booking. We will continue to honor any award tickets issued on / before April 7, 2014.
This thread is specifically to vent and offer ways for readers to protest or complain.


Possibilities for action / communication:

Originally Posted by hillrider (Post 22676289)
Here's what you can do, as stated by the U.S. Supreme Court in its recent case (Source: http://www.supremecourt.gov/opinions...2-462_p8k0.pdf page 13)

Congress has given the Department of Transportation (DOT) the general authority to prohibit and punish unfair and deceptive practices in air transportation and in the sale of air transportation, 49 U.S.C. §41712(a) , and Congress has specifically authorized the DOT to investigate complaints relating to frequent flyer programs. See FAA Modernization and Reform Act of 2012, §408(6), 126 Stat. 87. Pursuant to these provisions, the DOT regularly entertains and acts on such complaints.
It is your duty to enter a complaint with the DOT at http://airconsumer.ost.dot.gov/CP_AirlineService.htm. You can even quote this passage from the U.S. Supreme Court.
Sample communication to USDOT here.

Originally Posted by ooshawn
Just wrote an unhappy letter to AA/USAir execs (all email addresses I could find), if you want to feel free to use/build off of the following:
douglas.parker<at>usairways.com,
sean.bentel<at>aa.com,
tom.horton<at>aa.com ?
Customer.Relations<at>aa.com,
ken.fischer<at>usairways.com,
robert.isom<at>usairways.com,
suzanne.rubin<at>aa.com
Corporate structure: http://www.aa.com/i18n/amrcorp/corporateInformation/facts/structure.jsp

Originally Posted by MyTravels
USPS:
<Executive Name>
P.O. Box 619616
DFW Airport, TX 75261-9616


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