Oct 26, 2012, 5:52 pm
Last edit by: JDiver
MODERATOR NOTE
● For up-to-date information on AA's inclement weather travel policy for post-Sandy and other events, see: AA Travel Alerts / Travel Notices and Policy
● For Sandy-specific information, see Hurricane Sandy East Coast - Travel Notice Exception Advisory
● AA OSO (Off Schedule Operations) desk for day of flight issues: 1-800-446-7834 (or your status or reservations line)
● To quickly check your flight: AA Gates and Times page or, as supergrandslam suggests, the AA cargo site.
● To check flight status overall, see FAA NE airports flight delay information or FlightStats Global Delays and Airport Tracker
● For additional information on NYC travel disruptions, see this thread in the NYC Forum: Hurricane Sandy - Emergency Measures and Travel Impacts (Oct 2012)
N.B. Weather is a rapidly changing event, so be sure to check sources regularly. A post-Sandy "Nor'easter" is headed to the area at this moment.
/AA Forum Moderator Team
● For up-to-date information on AA's inclement weather travel policy for post-Sandy and other events, see: AA Travel Alerts / Travel Notices and Policy
● For Sandy-specific information, see Hurricane Sandy East Coast - Travel Notice Exception Advisory
● AA OSO (Off Schedule Operations) desk for day of flight issues: 1-800-446-7834 (or your status or reservations line)
● To quickly check your flight: AA Gates and Times page or, as supergrandslam suggests, the AA cargo site.
● To check flight status overall, see FAA NE airports flight delay information or FlightStats Global Delays and Airport Tracker
● For additional information on NYC travel disruptions, see this thread in the NYC Forum: Hurricane Sandy - Emergency Measures and Travel Impacts (Oct 2012)
N.B. Weather is a rapidly changing event, so be sure to check sources regularly. A post-Sandy "Nor'easter" is headed to the area at this moment.
/AA Forum Moderator Team
Hurricane Sandy (and post-Sandy) impacts and related issues (consolidated)
Oct 28, 2012, 3:55 pm
#151
Suspended
Join Date: Mar 2011
Location: Los Gatos, CA
Programs: Hyatt Diamond, Marriott PLT, SPG PLT, AA EXP, Virgin Elevate
Posts: 293
Some flight cancellations begin early as the airlines want to move equipment out of the path of the storm to minimize disruption for customers outside the region. For instance they don't want to cancel a flight from LAX to HNL because the equipment is stuck at JFK.
Oct 28, 2012, 4:06 pm
#152
Join Date: Sep 2002
Posts: 544
Is anyone else unable to login to Aa.com? Says my account is locked. Strange. And exp line isn't recognizing my phone number or advantage number.
Oct 28, 2012, 4:09 pm
#153
FlyerTalk Evangelist
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,519
AA Facebook post:
"Flights to and from DCA, IAD, BWI, BDL, PHL, EWR, JFK, ORF and LGA are cancelled through Tuesday due to Hurricane Sandy."
"Flights to and from DCA, IAD, BWI, BDL, PHL, EWR, JFK, ORF and LGA are cancelled through Tuesday due to Hurricane Sandy."
Last edited by swag; Oct 28, 2012 at 4:26 pm
Oct 28, 2012, 4:10 pm
#154
Join Date: Nov 2006
Location: Left Coast
Programs: UA 1K & 1MM, HH Diamond, Marriott/SPG Gold (UA comp)
Posts: 1,354
I personally was delighted that UA was early in their cancellation process because it gave me a chance to rebook or outright cancel and get a full refund.
And obviously some not too ignorant planners at UA saw the reality of Frankenstom closing airspace by Sunday night as inevitable, i.e. why wait until the last minute. Maybe they will be wrong in the end but hard to believe that they were not well educated, uninformed, and didn't weigh all of the evidence in this situation.
Oh wait
, they've made one or 2 mistakes in the past, haven't they?
My points are:
1. UA made a tough decision to cancel early, others chose to do otherwise. It is not clear at this time that early cancellation was wrong nor is it clear that waiting a bit was wrong. Either way, my 2nd point is:
2. I do feel sorry for some who are SOL now
FYI, data point for comparison: last night I tried to get a refund but after 45 min on hold I gave up. I may have not been given the UA 1K line, who knows?
This AM, despite an initial warning message about high call volume, I got an agent without any hold.
Last edited by weezl; Oct 28, 2012 at 4:22 pm
Oct 28, 2012, 4:13 pm
#155
Join Date: Jun 2002
Location: NYC, USA
Programs: AA PLT, 3MM, DL Plat, Hertz PC, SPG Gold
Posts: 601
My AA flight to JFK tomorrow was (of course) cancelled. I do not want to reschedule. I would like a refund.
Can I wait several days (and avoid the long wait on the phone) to request a refund?
Can I wait several days (and avoid the long wait on the phone) to request a refund?
Last edited by yojimbo; Oct 28, 2012 at 4:14 pm Reason: Clarity
Oct 28, 2012, 4:14 pm
#156
Join Date: Aug 2011
Location: ELP
Programs: AAdvantage, Amex MR
Posts: 2,316
Since I don't need to book a flight for another week or so I am just going to let the problem hopefully fix itself.
Oct 28, 2012, 4:20 pm
#157
FlyerTalk Evangelist
Join Date: Feb 2005
Posts: 10,957
...
My points are:
1. UA made a tough decision to cancel early, others chose to do otherwise. It is not clear at this time that early cancellation was wrong nor is it clear that waiting a bit was wrong. Either way, my 2nd point is:
2. I do feel sorry for some who are SOL now
My points are:
1. UA made a tough decision to cancel early, others chose to do otherwise. It is not clear at this time that early cancellation was wrong nor is it clear that waiting a bit was wrong. Either way, my 2nd point is:
2. I do feel sorry for some who are SOL now
Oct 28, 2012, 4:21 pm
#158
Join Date: Dec 2010
Location: Tulsa, OK
Programs: AA EXP, UA Silver, SPG Plat, Marriott Plat
Posts: 1,264
My Tuesday BWI flight has been cancelled. I'll likely move the trip another 2 weeks out. I'm supposed to be in South Florida next week.
Oct 28, 2012, 4:26 pm
#159
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Matre-plongeur des Muccis
Posts: 62,946
I get the same, plus:
This feature is temporarily unavailable. We apologize for this inconvenience. Please try again later.
Same here. Tried logging in to my account and it says it is locked for my security. Sorta like what happens when you try to log in with the wrong password several times in a row.
Since I don't need to book a flight for another week or so I am just going to let the problem hopefully fix itself.
Since I don't need to book a flight for another week or so I am just going to let the problem hopefully fix itself.
Oct 28, 2012, 4:36 pm
#160
FlyerTalk Evangelist
Join Date: Mar 1999
Posts: 12,097
You should theoretically also able to apply for your refund at https://prefunds.aa.com/refunds/ with zero wait.
BTW, a refund upon flight cancellation is normal policy, not a special one for (hurricane) Sandy.
Oct 28, 2012, 4:41 pm
#161
Join Date: Dec 2004
Programs: WN, DL, UA, AA, Hilton, Marriott, IHG
Posts: 1,303
Me three (or whatever) on the logging in issue, for both me & my DH. On the first try.
Oct 28, 2012, 4:49 pm
#162
Join Date: Jun 2002
Location: NYC, USA
Programs: AA PLT, 3MM, DL Plat, Hertz PC, SPG Gold
Posts: 601
Yes, you can, but if you have additional (non-cancelled) segments on the same reservation you need to call (or cancel those segments on aa.com, if they allow it) in BEFORE their departure (the earlier the better for people who are trying to get reaccommodated).
You should theoretically also able to apply for your refund at https://prefunds.aa.com/refunds/ with zero wait.
BTW, a refund upon flight cancellation is normal policy, not a special one for (hurricane) Sandy.
You should theoretically also able to apply for your refund at https://prefunds.aa.com/refunds/ with zero wait.
BTW, a refund upon flight cancellation is normal policy, not a special one for (hurricane) Sandy.
Your refund request cannot be processed. The refund request you submitted is for a non-refundable ticket. In some cases, you may be able to apply this value towards the purchase of another non-refundable ticket. Certain restrictions and fees apply. Please call American Airlines Reservations at 1-800-433-7300 for further assistance.
I'll try again tomorrow.....I'm sure I will eventually get the refund.
Oct 28, 2012, 5:35 pm
#163
Join Date: Sep 2008
Location: Los Angeles, CA
Programs: AA Gold, Marriott Plat
Posts: 456
This is somewhat rude. Some pax may not have the $150 (plus maybe some refare issues) to spare if their flight does not show as canceled. And still others did not want to get to NY only to be trapped there an extra day with a city in turmoil, without a way to get back home on time.
I personally was delighted that UA was early in their cancellation process because it gave me a chance to rebook or outright cancel and get a full refund.
And obviously some not too ignorant planners at UA saw the reality of Frankenstom closing airspace by Sunday night as inevitable, i.e. why wait until the last minute. Maybe they will be wrong in the end but hard to believe that they were not well educated, uninformed, and didn't weigh all of the evidence in this situation.
Oh wait, they've made one or 2 mistakes in the past, haven't they?
My points are:
1. UA made a tough decision to cancel early, others chose to do otherwise. It is not clear at this time that early cancellation was wrong nor is it clear that waiting a bit was wrong. Either way, my 2nd point is:
2. I do feel sorry for some who are SOL now
FYI, data point for comparison: last night I tried to get a refund but after 45 min on hold I gave up. I may have not been given the UA 1K line, who knows?
This AM, despite an initial warning message about high call volume, I got an agent without any hold.
I personally was delighted that UA was early in their cancellation process because it gave me a chance to rebook or outright cancel and get a full refund.
And obviously some not too ignorant planners at UA saw the reality of Frankenstom closing airspace by Sunday night as inevitable, i.e. why wait until the last minute. Maybe they will be wrong in the end but hard to believe that they were not well educated, uninformed, and didn't weigh all of the evidence in this situation.
Oh wait
, they've made one or 2 mistakes in the past, haven't they?My points are:
1. UA made a tough decision to cancel early, others chose to do otherwise. It is not clear at this time that early cancellation was wrong nor is it clear that waiting a bit was wrong. Either way, my 2nd point is:
2. I do feel sorry for some who are SOL now
FYI, data point for comparison: last night I tried to get a refund but after 45 min on hold I gave up. I may have not been given the UA 1K line, who knows?
This AM, despite an initial warning message about high call volume, I got an agent without any hold.
Oct 28, 2012, 6:07 pm
#164
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
Will there be any impacts on ORD flights? Have SEA-ORD-STL tomorrow morning.
Oct 28, 2012, 6:07 pm
#165
FlyerTalk Evangelist
Join Date: Mar 1999
Posts: 12,097
Of course, it makes little sense for AA not to have automated the request through AA.com!