Oct 26, 2012, 5:52 pm
Last edit by: JDiver
MODERATOR NOTE
● For up-to-date information on AA's inclement weather travel policy for post-Sandy and other events, see: AA Travel Alerts / Travel Notices and Policy
● For Sandy-specific information, see Hurricane Sandy East Coast - Travel Notice Exception Advisory
● AA OSO (Off Schedule Operations) desk for day of flight issues: 1-800-446-7834 (or your status or reservations line)
● To quickly check your flight: AA Gates and Times page or, as supergrandslam suggests, the AA cargo site.
● To check flight status overall, see FAA NE airports flight delay information or FlightStats Global Delays and Airport Tracker
● For additional information on NYC travel disruptions, see this thread in the NYC Forum: Hurricane Sandy - Emergency Measures and Travel Impacts (Oct 2012)
N.B. Weather is a rapidly changing event, so be sure to check sources regularly. A post-Sandy "Nor'easter" is headed to the area at this moment.
/AA Forum Moderator Team
● For up-to-date information on AA's inclement weather travel policy for post-Sandy and other events, see: AA Travel Alerts / Travel Notices and Policy
● For Sandy-specific information, see Hurricane Sandy East Coast - Travel Notice Exception Advisory
● AA OSO (Off Schedule Operations) desk for day of flight issues: 1-800-446-7834 (or your status or reservations line)
● To quickly check your flight: AA Gates and Times page or, as supergrandslam suggests, the AA cargo site.
● To check flight status overall, see FAA NE airports flight delay information or FlightStats Global Delays and Airport Tracker
● For additional information on NYC travel disruptions, see this thread in the NYC Forum: Hurricane Sandy - Emergency Measures and Travel Impacts (Oct 2012)
N.B. Weather is a rapidly changing event, so be sure to check sources regularly. A post-Sandy "Nor'easter" is headed to the area at this moment.
/AA Forum Moderator Team
Hurricane Sandy (and post-Sandy) impacts and related issues (consolidated)
Oct 30, 2012, 4:10 pm
#226
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,535
Oct 30, 2012, 4:12 pm
#227
FlyerTalk Evangelist
Join Date: Mar 1999
Posts: 12,097
Found a bug: AA734/31OCT DFWLGA is still showing as active.
1 F seat (to nowhere) available for purchase...hurry up!
1 F seat (to nowhere) available for purchase...hurry up!
Oct 30, 2012, 4:22 pm
#228
Join Date: Mar 2001
Location: Seattle, WA USA/Punta del Este, UY
Programs: AS 75K, AA EXP, Hilton Gold
Posts: 919
OK fine, I can change my ticket and travel as late as Nov 7th, but what if I have other things that prevent me from travelling thru the end of the year?? Am I simply out of luck?
Oct 30, 2012, 4:29 pm
#229
Join Date: Dec 2010
Location: NYC
Programs: Kettle Class
Posts: 798
As in a refund? Not unless your flights already show up as cancelled. You may however be able to ask for a travel credit for use on a future flight.
Unless I misunderstand your question, you can actually travel as late as Dec 20th if there is space in the fare class you originally booked instead of travel up to and including Nov 7.
Unless I misunderstand your question, you can actually travel as late as Dec 20th if there is space in the fare class you originally booked instead of travel up to and including Nov 7.
Oct 30, 2012, 4:50 pm
#230
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Rules updated. Date is now November 1, not November 7. You can now make a second change and original inventory is not required.
On the following dates: October 28 - November 1, 2012
And your ticket was issued no later than: October 30, 2012
You may travel: October 26 – November 7, 2012
Original inventory required? No
The ticket reissue charge will be waived for one ticket change. NOTE: Due to the extension of this travel policy, customers who made a previous change are allowed an additional change at no charge.
On the following dates: October 28 - November 1, 2012
And your ticket was issued no later than: October 30, 2012
You may travel: October 26 – November 7, 2012
Original inventory required? No
The ticket reissue charge will be waived for one ticket change. NOTE: Due to the extension of this travel policy, customers who made a previous change are allowed an additional change at no charge.
Oct 30, 2012, 4:53 pm
#231
Join Date: Dec 2010
Location: NYC
Programs: Kettle Class
Posts: 798
There's a separate New York area waiver in effect:
On the following dates: October 31 - November 7, 2012
And your ticket was issued no later than: October 30, 2012
You may travel: November 1 - December 20, 2012
Original inventory required? Yes
On the following dates: October 31 - November 7, 2012
And your ticket was issued no later than: October 30, 2012
You may travel: November 1 - December 20, 2012
Original inventory required? Yes
Rules updated. Date is now November 1, not November 7. You can now make a second change and original inventory is not required.
On the following dates: October 28 - November 1, 2012
And your ticket was issued no later than: October 30, 2012
You may travel: October 26 – November 7, 2012
Original inventory required? No
The ticket reissue charge will be waived for one ticket change. NOTE: Due to the extension of this travel policy, customers who made a previous change are allowed an additional change at no charge.
On the following dates: October 28 - November 1, 2012
And your ticket was issued no later than: October 30, 2012
You may travel: October 26 – November 7, 2012
Original inventory required? No
The ticket reissue charge will be waived for one ticket change. NOTE: Due to the extension of this travel policy, customers who made a previous change are allowed an additional change at no charge.
Oct 30, 2012, 6:22 pm
#232
Join Date: May 2008
Location: NYC
Programs: AA Platinum, Delta Gold
Posts: 184
Any advice for me please? I'm on Flight 1639 on Nov 1 from JFK to SJU - 1 paid business class ticket, going on a cruise. JFK is now trying to open on the afternoon of Nov 1, my flight is at 7 pm. Setting aside that travel to the airport might be very difficult, what do I do if my flight is canceled? AA said they have nothing available for the next three days even rerouting me through other airports. (And I have trip insurance - but the fine print says - if after a natural disaster the airline flies anywhere within 24 hours of my flight, it doesn't matter where and it doesn't matter if there are no seats available, insurance doesn't pay.) Thanks
Last edited by Fontaine; Oct 30, 2012 at 6:39 pm
Oct 30, 2012, 6:54 pm
#233
Moderator: New York City and FlyerTalk Evangelist
Join Date: Sep 2007
Programs: AA PLT, Natl EC
Posts: 10,855
Any advice for me please? I'm on Flight 1639 on Nov 1 from JFK to SJU - 1 paid business class ticket, going on a cruise. JFK is now trying to open on the afternoon of Nov 1, my flight is at 7 pm. Setting aside that travel to the airport might be very difficult, what do I do if my flight is canceled? AA said they have nothing available for the next three days even rerouting me through other airports. (And I have trip insurance - but the fine print says - if after a natural disaster the airline flies anywhere within 24 hours of my flight, it doesn't matter where and it doesn't matter if there are no seats available, insurance doesn't pay.) Thanks
Only thing you can do is look at what might be available on other airlines as a backup plan if your AA flight doesn't go. However, in situations like this, airlines sometimes do not accept tickets written over from other carriers because there is so little capacity all around.
Another possibility might be to see what you can get out of PHL, although you may have to drive there if the trains aren't up yet.
Follow the NYC Forum thread for local transportation details: http://www.flyertalk.com/forum/new-y...ct-2012-a.html
Oct 30, 2012, 6:58 pm
#234
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,645
AA New York airports update:
EWR:
No electricity expected until late tomorrow night. No structural damage reported. All flights have been cancelled, with resumption of service expected mid-day on Thursday (01Nov12).
LGA:Runway 13/31 is still flooded. Airport is not pumping water yet, awaiting further evaluation. Water reaches Terminals ‘C’ and ‘D’. A barge reportedly struck piers on Runway 22, leading out to some FAA equipment. This is being inspected.
AA’s terminal is reported ok with no damage. Some damage reported out at Hangar 4. The Terminal has power, but no outside telephone lines. Computers and sabre are available however.
The airport remains closed. The Port Authority has closed entryways to the airport with checkpoints set up to allow only authorized employees passage.
All operations for Wednesday 31Oct12 have been cancelled. However, late arrival terminators are expected to be allowed in, to support departures on Thursday – PENDING Port Authority Meeting information this afternoon.
JFK:AA’s terminal is reported ok with no damage. Some damage reported out at Hangar 4. The Terminal has power, but no outside telephone lines. Computers and sabre are available however.
The airport remains closed. The Port Authority has closed entryways to the airport with checkpoints set up to allow only authorized employees passage.
All operations for Wednesday 31Oct12 have been cancelled. However, late arrival terminators are expected to be allowed in, to support departures on Thursday – PENDING Port Authority Meeting information this afternoon.
Runway 4R/22L reported to have a lot of debris (tree limbs etc) blocking it. Water reported to be coming up through storm sewer system, with some water pooling on some taxiways.
No significant structural to the main terminal area, however some roof lifting/damage allowed water to enter. Admiral’s Club area received some water damage as a result. Five jetbridges had some curtain damage, which should be fixed shortly.
JFK is awaiting FAA report on navigation systems/electrical. The Fuel Farm experienced some flooding but is OK and operational. The Air Train system is not operational, with damage reported. Some areas of perimeter fence have been reported damaged/down. Road access to the airport is open but the MTA has limited service into the airport. Officially the airport remains closed.
No significant structural to the main terminal area, however some roof lifting/damage allowed water to enter. Admiral’s Club area received some water damage as a result. Five jetbridges had some curtain damage, which should be fixed shortly.
JFK is awaiting FAA report on navigation systems/electrical. The Fuel Farm experienced some flooding but is OK and operational. The Air Train system is not operational, with damage reported. Some areas of perimeter fence have been reported damaged/down. Road access to the airport is open but the MTA has limited service into the airport. Officially the airport remains closed.
Oct 30, 2012, 7:06 pm
#235
Join Date: May 2008
Location: NYC
Programs: AA Platinum, Delta Gold
Posts: 184
We will continue to evaluate when we might be able to resume service at our New York area airports. At this time we anticipate starting operations sometime Thursday at New York Kennedy, NY (JFK), New York LaGuardia, NY (LGA) and Newark, NJ (EWR).
http://www.aa.com/i18n/travelInforma...avelAlerts.jsp
Thanks very much for your advice - and your updates on the NYC thread.
Last edited by Fontaine; Oct 30, 2012 at 7:12 pm
Oct 30, 2012, 7:15 pm
#236
Join Date: Jan 2010
Programs: AA EXP/LT PLT
Posts: 1,467
JFK
Finally FAA updated the page below.
http://www.fly.faa.gov/flyfaa/plaintext.html
http://www.fly.faa.gov/flyfaa/plaintext.html
Due to HURRICANE, the John F Kennedy International Airport (JFK) was closed as of Oct 29 at 08:00 PM EDT. The date/time when the airport is expected to reopen is Oct 31 at 12:00 PM EDT.
Due to HURRICANE, the La Guardia Airport (LGA) was closed as of Oct 29 at 08:00 PM EDT. The date/time when the airport is expected to reopen is not known.
Oct 30, 2012, 7:24 pm
#237
Join Date: Oct 2006
Location: YYZ
Programs: AC 50K, Bonvoy PE; Hilton Diamond
Posts: 425
I had a flight out of JFK scheduled for Oct 28th at 8pm. It was cancelled so I ended up renting a car and spending 8 hours driving to my destination on Sunday afternoon/evening. Up until this morning, I could still see my reservation through aa.com. Now, the reservation is gone. The wait time for AA is horrific (and quite frankly I don't want to tie up their lines since I'm home and others are not).
Is my reservation still in their system? Can I just wait a few days and call back when I'm ready to rebook?
Also, my flight happens to be an Avios reward redemption via BA.com. Should I be calling BA???
Is my reservation still in their system? Can I just wait a few days and call back when I'm ready to rebook?
Also, my flight happens to be an Avios reward redemption via BA.com. Should I be calling BA???
Oct 30, 2012, 8:34 pm
#238
Join Date: Nov 2007
Location: YYZ
Programs: NH Plat, AA Gold
Posts: 542
The updated East Coast U.S. Travel Policy (now for flights up to Nov 1) allowed me to make changes to my flights to JFK and beyond. They routed me direct to LAX first time. Then I realized after hanging up that I would be short a few hundred points to requalifying for PLAT. Called again to change. Initially, the agent said that I would have to pay a whopping $1300 for the change as my flight wasn't affected by the flood. I mentioned this to her ...
"The ticket reissue charge will be waived for one ticket change. NOTE: Due to the extension of this travel policy, customers who made a previous change are allowed an additional change at no charge."
After a few minutes of waiting, she managed to get my second change through the system without additional payment. Close call.
"The ticket reissue charge will be waived for one ticket change. NOTE: Due to the extension of this travel policy, customers who made a previous change are allowed an additional change at no charge."
After a few minutes of waiting, she managed to get my second change through the system without additional payment. Close call.
Oct 30, 2012, 9:07 pm
#239
FlyerTalk Evangelist
Join Date: Mar 1999
Posts: 12,097
JFK will have limited capacity as of its opening at 1200L/1600Z. Per NOTAMs, only one runway will reopen (13L/31R), with a contingent flow management, with no ILS on the 13L side, no DME, no taxiway lighting and no RVRs.
Looks like it will take a while to get operations back up, even without factoring in that crews and aircraft are scattered all over.
The Air Traffic Control System Command Center (ATSCC) has the following:
However, I don't know how to read "75% DOM 40% INT" -- whether they can accept 75% of the usual domestic arrivals and 40% of the international ones, or some other mix.
Looks like it will take a while to get operations back up, even without factoring in that crews and aircraft are scattered all over.
Code:
10/258 (A4456/12) - NAV ILS RWY 13L CAT 2 NA. WIE UNTIL UFN. CREATED: 31 OCT 01:27 2012 10/257 (A4455/12) - AD CONTIGENCY AIRFLOW MANAGEMENT PROCEDURES IN EFFECT DUE TO DISASTER OF HURRICANE SANDY. ALL FIXED WING ACFT MUST BE ON ACTIVE IFR FLIGHT PLAN TO OBTAIN A GROUND RESERVATION. CIVIL ACFT MUST CONTACT TERMINAL OPERATOR. GROUND RESEVATIONS ARE VALID +/-20MIN OF THE SCHEDULED ARRIVAL TIME. FOR CHANGES/CANCELLATIONS TO ALREADY SCHEDULED GROUND RESERVATIONS CALL TERMINAL OPERATOR. 31 OCT 16:00 2012 UNTIL UFN. CREATED: 31 OCT 00:45 2012 10/256 (A4453/12) - RWY 4R/22L CLSD. WIE UNTIL UFN. CREATED: 31 OCT 00:38 2012 10/255 (A4452/12) - RWY 4L/22R CLSD. WIE UNTIL UFN. CREATED: 31 OCT 00:38 2012 10/254 (A4451/12) - RWY 13R/31L CLSD. WIE UNTIL UFN. CREATED: 31 OCT 00:38 2012 10/253 (A4454/12) - RWY 13L/31R CLSD EXC 20 MIN PPR 646-335-8060. 31 OCT 00:37 2012 UNTIL 31 OCT 16:00 2012. CREATED: 31 OCT 00:37 2012 10/252 - OBST BRIDGE 225 (206 AGL) 6.22 SW LGTS U/S. 30 OCT 23:44 2012 UNTIL 14 NOV 23:44 2012. CREATED: 30 OCT 23:45 2012 10/251 (A4440/12) - RWY 22L ALS U/S. WIE UNTIL UFN. CREATED: 30 OCT 14:53 2012 10/250 (A4439/12) - RWY 4R ALS U/S. WIE UNTIL UFN. CREATED: 30 OCT 14:53 2012 10/249 (A4430/12) - NAV ILS RWY 31L U/S. WIE UNTIL UFN. CREATED: 30 OCT 12:41 2012 10/248 (A4429/12) - CRI NAV DME U/S. 30 OCT 12:18 2012 UNTIL UFN. CREATED: 30 OCT 12:18 2012 10/247 (A4428/12) - CRI NAV VOR U/S. 30 OCT 12:17 2012 UNTIL UFN. CREATED: 30 OCT 12:17 2012 10/244 (A4416/12) - NAV RWY 4R DME U/S. WIE UNTIL UFN. CREATED: 30 OCT 02:18 2012 10/243 (A4415/12) - NAV RWY 4L DME U/S. WIE UNTIL UFN. CREATED: 30 OCT 02:18 2012 10/241 (A4412/12) - TWY ALL LIGHTS U/S. WIE UNTIL UFN. CREATED: 30 OCT 00:53 2012 10/239 (A4410/12) - RWY 31R RVR U/S. WIE UNTIL UFN. CREATED: 30 OCT 00:50 2012 10/238 (A4409/12) - RWY 13L RVR U/S. WIE UNTIL UFN. CREATED: 30 OCT 00:50 2012 10/237 (A4408/12) - RWY 31L RVR U/S. WIE UNTIL UFN. CREATED: 30 OCT 00:50 2012 10/236 (A4407/12) - RWY 13R RVR U/S. WIE UNTIL UFN. CREATED: 30 OCT 00:49 2012 10/235 (A4406/12) - RWY 22L RVR U/S. WIE UNTIL UFN. CREATED: 30 OCT 00:49 2012 10/234 (A4405/12) - RWY 22R RVR U/S. WIE UNTIL UFN. CREATED: 30 OCT 00:48 2012 10/233 (A4404/12) - RWY 4L RVR U/S. WIE UNTIL UFN. CREATED: 30 OCT 00:48 2012 10/232 (A4403/12) - RWY 4R RVR U/S. WIE UNTIL UFN. CREATED: 30 OCT 00:47 2012 10/231 (A4402/12) - NAV ILS RWY 31L U/S. WIE UNTIL UFN. CREATED: 30 OCT 00:34 2012 10/229 (A4400/12) - NAV ILS RWY 22R U/S. WIE UNTIL UFN. CREATED: 30 OCT 00:33 2012 10/228 (A4399/12) - NAV ILS RWY 4L U/S. WIE UNTIL UFN. CREATED: 30 OCT 00:32 2012
Code:
ATCSCC ADVZY 045 DCC 10/30/2012 FINAL-TROPICAL STORM SANDY 2200 TELCON_FYI MESSAGE: ***THIS ADVZY REPLACES ATCSCC ADVZY 021*** IMPACTED AREA: NEW ENGLAND AND MID-ATLANTIC STATES AIRPORT INFORMATION: .NY METROS: JFK PARTIAL OPERATIONS AFTER 3116000Z 75% DOM 40% INT EWR PARTIAL OPERATIONS AFETR 3116000Z LGA FERRY FLIGHTS AFTER 312359Z PHL NORMAL SCHEDULE OPERATIONS, PPR FOR INTL DIV LIMITED CUSTOMS. SWF NORMAL OPERATIONS LIMITED ..DC METROS: OPEN AND OPERATIONAL CUSTOMS. PLEASE CHECK NOTAM INFORMATION. FUTURE UPDATES VIA ATCSCC SCHEDULED PLANNING TELCONS EFFECTIVE TIME: 302220 - 311059 SIGNATURE: 12/10/30 22:13
Last edited by hillrider; Oct 30, 2012 at 10:26 pm Reason: Fixed error on opened runway & equipment out of service
Oct 31, 2012, 6:52 am
#240
Suspended
Join Date: Sep 2006
Programs: AAdvantage PP
Posts: 13,913
While JFK is open be aware that the Airtrain is still down if you are thinking of somehow getting to the Howard Beach or Jamaica stations.