Wow is GoGo SlowSlow today
Apr 18, 2013, 7:43 pm
#1
Original Poster
Join Date: Aug 2012
Location: ORD
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Wow is GoGo SlowSlow today
SJU-ORD Flight 2078 GoGo is 0.33Mbps download, 0.16Mbps upload. But I won't complain too loudly as I did get my upgrade so I will whine briefly here, and then work on something that does not require much connectivity.
And, yes, did wait until we were over dry land to fire up Gogo. I do know that, much like Marty McFly's hoverboard in "Back to the Future's" sequel, GoGo does not work over water.
And, yes, did wait until we were over dry land to fire up Gogo. I do know that, much like Marty McFly's hoverboard in "Back to the Future's" sequel, GoGo does not work over water.
Apr 18, 2013, 8:17 pm
#2
Join Date: Dec 2009
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Worse than slow I was on a BSI 738 to JFK (aka Escape from ORD) and they never turned on gogo. I asked the FA a couple of times but nada. Kind of sucks when you have the subscription. As they've been jacking up the price, there should be a consequence for failure to deliver service.
Apr 18, 2013, 8:52 pm
#4
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http://www.aircell.com/products-serv...ttyPhotoMap/3/
Apr 18, 2013, 10:23 pm
#5
Join Date: Dec 2006
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Nothing new here. Inflight internet has been hit or miss ever since it was launched. It's similar to mobile service that way. It can either work really well or barely. It remains to be seen if it will ultimately succeed or go the way of the air phones. Uptake has been pretty low and they havnt made any money yet providing it.
Apr 19, 2013, 8:53 am
#6
Join Date: Sep 2005
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Nothing new here. Inflight internet has been hit or miss ever since it was launched. It's similar to mobile service that way. It can either work really well or barely. It remains to be seen if it will ultimately succeed or go the way of the air phones. Uptake has been pretty low and they havnt made any money yet providing it.
(a) succeed; or
(b) not succeed
?
Apr 19, 2013, 10:23 am
#7
Join Date: Dec 2009
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True but it's pretty clear that would be sub-optimal for both parties. I certainly am happy that the service is there and it is worth it to me. In fact, my complaint reflects its utility to me. I wanted it on the flight.
I understand that in start-up mode, with low penetration of aircraft, one pays for hit-or-miss availability. As penetration has grown, the cost has too. Part of that cost growth is because availability is more hit than miss. So, when a flight, advertised as having availability fails to provide it, there ought to be a mechanism for recognizing that. I'm sure that when I contact GoGo to complain, they'll offer some concession - it just shouldn't require the complaint.
I understand that in start-up mode, with low penetration of aircraft, one pays for hit-or-miss availability. As penetration has grown, the cost has too. Part of that cost growth is because availability is more hit than miss. So, when a flight, advertised as having availability fails to provide it, there ought to be a mechanism for recognizing that. I'm sure that when I contact GoGo to complain, they'll offer some concession - it just shouldn't require the complaint.
Apr 23, 2013, 10:53 am
#8
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Apr 23, 2013, 10:57 am
#9
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True but it's pretty clear that would be sub-optimal for both parties. I certainly am happy that the service is there and it is worth it to me. In fact, my complaint reflects its utility to me. I wanted it on the flight.
I understand that in start-up mode, with low penetration of aircraft, one pays for hit-or-miss availability. As penetration has grown, the cost has too. Part of that cost growth is because availability is more hit than miss. So, when a flight, advertised as having availability fails to provide it, there ought to be a mechanism for recognizing that. I'm sure that when I contact GoGo to complain, they'll offer some concession - it just shouldn't require the complaint.
I understand that in start-up mode, with low penetration of aircraft, one pays for hit-or-miss availability. As penetration has grown, the cost has too. Part of that cost growth is because availability is more hit than miss. So, when a flight, advertised as having availability fails to provide it, there ought to be a mechanism for recognizing that. I'm sure that when I contact GoGo to complain, they'll offer some concession - it just shouldn't require the complaint.
The service seems to have slowed down in the last 2 weeks though. Got booted off a couple times on my Monday morning flight.
Apr 23, 2013, 11:44 am
#10
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Aircell Gogo penetration is growing rapidly in the business jet world. Most US purchasers of new planes are selecting it as an option and lots of already in-service bizjets are getting retrofitted with it.
Apr 23, 2013, 12:52 pm
#11
Join Date: Jan 2009
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Worse than slow I was on a BSI 738 to JFK (aka Escape from ORD) and they never turned on gogo. I asked the FA a couple of times but nada. Kind of sucks when you have the subscription. As they've been jacking up the price, there should be a consequence for failure to deliver service.
Apr 23, 2013, 12:55 pm
#12
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Apr 23, 2013, 12:59 pm
#13
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If you purchased a 1 flight pass and gogo didn't work, it might make sense. I would still contact Gogo first though. If you have a monthly pass and it doesn't work on 1 segment, then disputing might create more problems than it is worth.
Apr 23, 2013, 12:59 pm
#14
Join Date: Oct 2008
Posts: 2,384
It's related to the sequester. They had to reallocate the controllers who were routing the data packets to cover for those routing planes on furlough.
Apr 23, 2013, 1:00 pm
#15
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As an aside, I noticed that my just completed MIA-ORD flight was very slow today. Here's hoping for improved speeds on my ORD-DEN leg.