True but it's pretty clear that would be sub-optimal for both parties. I certainly am happy that the service is there and it is worth it to me. In fact, my complaint reflects its utility to me. I wanted it on the flight.

I understand that in start-up mode, with low penetration of aircraft, one pays for hit-or-miss availability. As penetration has grown, the cost has too. Part of that cost growth is because availability is more hit than miss. So, when a flight, advertised as having availability fails to provide it, there ought to be a mechanism for recognizing that. I'm sure that when I contact GoGo to complain, they'll offer some concession - it just shouldn't require the complaint.