Nov 15, 2014, 2:15 pm
Air Canada introduces zoned boarding
Jan 29, 2015, 6:05 am
#1066
Formerly known as tireman77
Join Date: Dec 2013
Posts: 5,517
Any chance the 'empty' seats are occupied by persons who have checked in yet no shows for the flight? No shows, I assume are released at a certain point, but if its an SE MM on paid J, when do you release that seat?
Jan 29, 2015, 10:47 am
#1067
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Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
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When I got to the gate, the agent was shocked and said that someone else was sitting in my seat. She went to the "in-charge" GA and that GA brushed me off and just said someone might be in my seat but I can simply board and take my seat.
When I got to my assigned seat as stated on my BP, another pax was in it. The pax told me the GA told him that he could take the seat number that I was in. Pax moved back to his assigned seat as per his BP, but I was annoyed that the GAs did that. So my seat wasn't "released", but it seems totally discretionary on what GAs want to do or say... that is my anecdotal experience.
Jan 29, 2015, 12:06 pm
#1068
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Join Date: Sep 2012
Location: SFO
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Jan 29, 2015, 12:36 pm
#1069
Join Date: Oct 2014
Location: yxh
Programs: 35 K
Posts: 191
Yesterday at YVR for AC 212 to YYC the GA came out front and made a very clear announcement that Boarding would start with Zone 1 which is Business class and SE only. The reminded everyone to check their BP for the Zone. Still second person in line was Zone 4 and was turned away, everything else went smooth.
Jan 29, 2015, 1:23 pm
#1070
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Yesterday at YVR for AC 212 to YYC the GA came out front and made a very clear announcement that Boarding would start with Zone 1 which is Business class and SE only. The reminded everyone to check their BP for the Zone. Still second person in line was Zone 4 and was turned away, everything else went smooth.
Jan 29, 2015, 1:35 pm
#1071
Join Date: Jul 2008
Location: YVR
Programs: OZ Diamond, Jiffypark Manhattan Gold
Posts: 4,485
Looks like the growing pains are working.
I've had a couple people get turned back due to not being in Zone 1. I've also seen a couple people told about it, then let through.
So far I've got no issues with the system. I didn't think I would though.
My beef is the signage. I really prefer United's system of dividing the lines. I still find a HUGE number of people get up and stand "in line" when zone 1 is called. I can only assume the same happens for 3/4/5. It's really annoying to stand behind someone for like 3-4 minutes only to then have them say "oh go ahead" and you realize they're lining up for who knows what zone.
I've had a couple people get turned back due to not being in Zone 1. I've also seen a couple people told about it, then let through.
So far I've got no issues with the system. I didn't think I would though.
My beef is the signage. I really prefer United's system of dividing the lines. I still find a HUGE number of people get up and stand "in line" when zone 1 is called. I can only assume the same happens for 3/4/5. It's really annoying to stand behind someone for like 3-4 minutes only to then have them say "oh go ahead" and you realize they're lining up for who knows what zone.
Jan 29, 2015, 2:37 pm
#1072
Join Date: Sep 2009
Programs: AC SE; SPG Plat, Fairmont Plat
Posts: 251
I received a response to my PM. An apology was given without any offer of compensation.
Additionally, it was stated that the agent should have come on board "time permitting" (this was actually bolded in the response) to release seats.
Additionally, it was stated that the agent should have come on board "time permitting" (this was actually bolded in the response) to release seats.
Jan 29, 2015, 2:46 pm
#1073
Formerly known as tireman77
Join Date: Dec 2013
Posts: 5,517
When you say PM, do you mean here on FT, or an official communication with AC?
Jan 29, 2015, 3:18 pm
#1074
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567
in typical YUL fashion, one GA was enforcing the rules and two more were not.
That and the 20 minute Nexus line was just another day at YUL...
sigh...
That and the 20 minute Nexus line was just another day at YUL...
sigh...
Jan 29, 2015, 5:38 pm
#1076
Join Date: Aug 2010
Location: YYJ
Programs: AC 100KSE
Posts: 272
J boarding pass zone 2
Travelling with my SO. We are both on upgraded rouge flex tickets. He has no status, but we had paid for rouge plus for him, prior to the upgrade. We are now both in premium rouge. 2 PNRs
My boarding pass is Zone 1, his is zone 2. It is unclear to me why he is zone 2.
His boarding pass is J, which I thought would bump him to 1. He has no status, so should otherwise be somewhere lower than 2 no?
Any theories on this one?
And we will see if they let him board with zone 1, with me.
Lounge agent explained that only wheelchairs etc and SE are in zone 1. Business class and all other status are in zone 2...
My boarding pass is Zone 1, his is zone 2. It is unclear to me why he is zone 2.
His boarding pass is J, which I thought would bump him to 1. He has no status, so should otherwise be somewhere lower than 2 no?
Any theories on this one?
And we will see if they let him board with zone 1, with me.
Lounge agent explained that only wheelchairs etc and SE are in zone 1. Business class and all other status are in zone 2...
Jan 29, 2015, 6:20 pm
#1077
Join Date: May 2014
Posts: 319
Travelling with my SO. We are both on upgraded rouge flex tickets. He has no status, but we had paid for rouge plus for him, prior to the upgrade. We are now both in premium rouge. 2 PNRs
My boarding pass is Zone 1, his is zone 2. It is unclear to me why he is zone 2.
His boarding pass is J, which I thought would bump him to 1. He has no status, so should otherwise be somewhere lower than 2 no?
Any theories on this one?
And we will see if they let him board with zone 1, with me.
Lounge agent explained that only wheelchairs etc and SE are in zone 1. Business class and all other status are in zone 2...
My boarding pass is Zone 1, his is zone 2. It is unclear to me why he is zone 2.
His boarding pass is J, which I thought would bump him to 1. He has no status, so should otherwise be somewhere lower than 2 no?
Any theories on this one?
And we will see if they let him board with zone 1, with me.
Lounge agent explained that only wheelchairs etc and SE are in zone 1. Business class and all other status are in zone 2...
Jan 29, 2015, 8:18 pm
#1078
Suspended
Join Date: Jan 2014
Location: YVR
Programs: AC SE100k, AS MVP Gold, National EE, SPG Platinum, HHonors Diamond, IHG Plat, Hyatt Diamond
Posts: 238
Flying YVR-YYC earlier today and they called zone 1. I noticed quite a few zone 2s in the queue as the GA told they they had called zone 1 but they were in fact zone 2. They were allowed to board anyways and said they just recently starting doing this... So much for A January implementation for zoned boarding. It is still new for the GAs?!?
Jan 30, 2015, 4:42 am
#1079
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Jan 30, 2015, 4:43 am
#1080
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