Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Sep 21, 2016, 8:30 am
#1066
Join Date: Feb 2015
Location: Paris
Programs: Miles&Bonus *G
Posts: 318
Running out of time to use my coupons for this year, so did some ITA searches for the cheapest mainland Europe-ATH-LHR.
I found a fare for GBP10 (plus taxes) which included a 20-hour stopover in ATH so we can finally go to see the city after transiting the airport so many times.
Used the above info to make sure there was availability. It's not in the wiki so I shall add it.
Then called, got a male agent for the first time ever, took 2 mins as well and email confirmation arrived in 5 mins.
So A3 gets £2.50 for a J flight, and I won't really be stimulating the Greek economy either since I am using points for the hotel, plus the relevant FT thread indicates I will be upgraded to a room with club lounge so all meals will be "free"
Oh well, since it's only 2 segments each, we will give A3 some more money later on.
I found a fare for GBP10 (plus taxes) which included a 20-hour stopover in ATH so we can finally go to see the city after transiting the airport so many times.
Used the above info to make sure there was availability. It's not in the wiki so I shall add it.
Then called, got a male agent for the first time ever, took 2 mins as well and email confirmation arrived in 5 mins.
So A3 gets £2.50 for a J flight, and I won't really be stimulating the Greek economy either since I am using points for the hotel, plus the relevant FT thread indicates I will be upgraded to a room with club lounge so all meals will be "free"
Oh well, since it's only 2 segments each, we will give A3 some more money later on.
Sep 21, 2016, 7:40 pm
#1067
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,566
...and I won't really be stimulating the Greek economy...
Sep 21, 2016, 8:35 pm
#1068
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,344
http://i.imgur.com/ToYcGPM.png
http://i.imgur.com/dLNkRxS.png
Here A3 gets an average of €7.50 per segment and the rest has to be paid to others.
Actually for my ticket I forgot to include the "fuel surcharge", so A3 will be keeping £6 per segment rather than £2.50..
I guess you can say that the Greek economy will be stimulating you!
Sep 24, 2016, 4:51 am
#1072
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,339
The vouchers will be released once per year, at the end of your current membership year.
Which is good, as some people first re-qualify before being able to take any upgraded Aegean flights. If the vouchers would be re-set at qualification their 4 vouchers for that year would be lost. (Assuming that older vouchers are void when new ones are released)
Which is good, as some people first re-qualify before being able to take any upgraded Aegean flights. If the vouchers would be re-set at qualification their 4 vouchers for that year would be lost. (Assuming that older vouchers are void when new ones are released)
Sep 24, 2016, 5:41 am
#1073
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,344
But you coukd be asked for a bit more, or less, depending on what the exchange rate was at the time you booked. If there were taxes and fees in different currencies, then the amount in the currency you paid will be reconverted into the currency of the charges at the current exchange rate.
Sep 29, 2016, 12:54 am
#1075
Join Date: Nov 2015
Programs: A3*G
Posts: 128
You can call them right now. You will probably get your new ticket instantly. But keep in mind that you can not use the coupon again, if you do not fly on that day, e.g. if you change the flight to another date.
Sep 29, 2016, 1:06 am
#1076
Join Date: Aug 2014
Location: Komotini - Greece
Programs: A3*G
Posts: 31
Sep 30, 2016, 6:17 am
#1077
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,477
Folks, several messages relating to requests for/offers of upgrade vouchers have recently been deleted.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered for sale or barter (or solicited) within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Herein endeth the lesson.
Thank you for your co-operation.
NWIFlyer
Moderator
Aegean M+B
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered for sale or barter (or solicited) within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Herein endeth the lesson.
Thank you for your co-operation.
NWIFlyer
Moderator
Aegean M+B
Oct 1, 2016, 10:08 pm
#1078
Join Date: Mar 2015
Location: GVA
Programs: A3 *G, LX *G, AF *S
Posts: 761
No more upgrades for cheap booking classes
I just found this in their app:
f) seat upgrade award is not eligible for the following booking classes: U, P, T. (Effective as of 01.10.2016)
Sadly only after I booked already 3 trips in U and T in anticipation of the new vouchers coming in post Nov 24
Well, I guess they did some calcs and it was too good to be true...
f) seat upgrade award is not eligible for the following booking classes: U, P, T. (Effective as of 01.10.2016)
Sadly only after I booked already 3 trips in U and T in anticipation of the new vouchers coming in post Nov 24
Well, I guess they did some calcs and it was too good to be true...
Oct 2, 2016, 12:50 am
#1079
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,477
I just found this in their app:
f) seat upgrade award is not eligible for the following booking classes: U, P, T. (Effective as of 01.10.2016)
Sadly only after I booked already 3 trips in U and T in anticipation of the new vouchers coming in post Nov 24
Well, I guess they did some calcs and it was too good to be true...
f) seat upgrade award is not eligible for the following booking classes: U, P, T. (Effective as of 01.10.2016)
Sadly only after I booked already 3 trips in U and T in anticipation of the new vouchers coming in post Nov 24
Well, I guess they did some calcs and it was too good to be true...
Bad news, and even worse form from A3 sneaking it in unannounced and apparently with zero notice.
In some cases, it may well now be cheaper to simply buy J anyway, rendering the coupons completely useless.
Wiki updated.