I just got off a YYZ-YVR flight and the incharge FA (Jeff) was simply wonderful. He really made the flight a lot more enjoyable.

He was greeting everyone at the door of the aircraft, addressing everyone by name according to their BPs and wishing everyone a great flight.

He was working J on this particular flight. He came around, addressed everyone by name once again and introduced himself to everyone while taking drink orders.

Lunch service was very good. Crab cake appetizer, choice of Salmon with pasta, beef with rice or tortellini. There was an elderly couple in front of me who couldn't decide what wine to choose, the incharge came out with all the wines and gave them like a tasting session and let them decide. Wow!

There were only 2 FAs working J on the 763 as it wasn't full. They were quite busy between cooking and serving but they were never stressed out as the incharge kept on helping out the other FA.

Cookies and ice cream were served afterwards and it seems like there were an endless supply of cookies and everyone were offered more if they wanted.

Both FA in J then came around at the end of the flight to thank everyone for flying AC and asked whether there was anything the crew could have done better.

So a very good flight overall. The in charge really did took the lead and made the flight very relaxing to work on.

Well done.

Glad it went well for you Empress! Just goes to show how a little effort goes a long way.

Service leadership goes a long way. Keep it up AC.

Great to here Empress. It really takes very little to make a difference to the passengers and look at the impact it can have.

Are these cookies boarded as a dough (like you can buy at the grocery store, like Pillsbury), and baked onboard, or is there some other trick? I've heard they are very tasty.

Kind of makes me reminisce of the great cheesecakes CP used to serve in Y back in the early 90s. Even if the pork or salmon was a bit over-reheated, I always looked forward to desert on CP.

It's the same as the ones that are served on LHR flights in J and it's freshly baked. It's very addictive as well (just like the MLL ones).

Good to hear you had a good flight.

Cookie and ice crean are great - I just wish they would stock ice cream that tasted a little better (Ben & Jerry's, Haagen Dazs?)

Great to hear Empress! Keep it up AC!

As for the ice cream, I really like the Cadbury stuff UA serves ex-LHR to the U.S. in Y, nonetheless...

[This message has been edited by YOWkid (edited 08-28-2003).]

Great to hear. Keep it up AC.

It's too bad they don't bake the cookies on board. A few years back Air Nova used to bake chocolate chip cookies during the flight(BAE regional jets). There is something to be said for the smells of fresh baked cookies. I was told it forced them to double up on their milk inventories.

Milk it would have to be...scotch and cookies just doesn't sound right.

It may not sound right AB, but as a chocolate AND scotch lover...I may give it a try...someday...

[This message has been edited by Super Larry (edited 08-28-2003).]

YHZ, those cookies ARE baked on board... choice of oatmeal and raisins or chocolate chips. We also have coffee mugs for that service too.

Cheers

[quote]"YHZ, those cookies ARE baked on board... choice of oatmeal and raisins or chocolate chips. We also have coffee mugs for that service too."[quote]

originally posted by upfront01

I'm spending too much of my time on the wrong side of the curtain. It's a curse of being a "Domestic Elite" buying FUN fares.You even offer a choice! It seems so decadent compared to the Peek Frean shortbreads.

[This message has been edited by YHZ (edited 08-28-2003).]

[b] [QUOTE]"YHZ, those cookies ARE baked on board... choice of oatmeal and raisins or chocolate chips. We also have coffee mugs for that service too."[quote]

originally posted by upfront01

I'm spending too much of my time on the wrong side of the curtain. It's a curse of being a "Domestic Elite" buying FUN fares.You even offer a choice! It seems so decadent compared to the Peek Frean shortbreads.

[This message has been edited by YHZ (edited 08-28-2003).]

[This message has been edited by YHZ (edited 08-28-2003).]

[quote]<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by YHZ:

Quote:

It seems so decadent compared to the Peek Frean shortbreads.

They still offer those on AC? I thought they were found only on WS!