Austrian miles posting to Aeroplan
Jul 2, 2002 | 7:51 pm
#1
Original Poster
Join Date: Jul 2002
Posts: 1,961
Austrian miles posting to Aeroplan
OS restarted VIE-YUL/YYZ service as Star Alliance partner last May, initially on OS A340-200 with good connections in Europe and new route mileage bonus. So far so good.
However, I am having extreme difficulty getting those miles posted. On May 8 I did YUL-VIE-PRG, returning on May 22. My Aeroplan number appreared on all boarding passes. I even sent them, along with a copy of the ticket, to the Vancouver service centre two weeks ago, and I am still waiting!
Today, I called Aeroplan again, the agent did not seem to be sure to know what I was talking about, told me that the centre lost (!) some mail and that I had to wait two more weeks before he hung up.
Any comments?
Vaclav
However, I am having extreme difficulty getting those miles posted. On May 8 I did YUL-VIE-PRG, returning on May 22. My Aeroplan number appreared on all boarding passes. I even sent them, along with a copy of the ticket, to the Vancouver service centre two weeks ago, and I am still waiting!
Today, I called Aeroplan again, the agent did not seem to be sure to know what I was talking about, told me that the centre lost (!) some mail and that I had to wait two more weeks before he hung up.
Any comments?
Vaclav
Jul 2, 2002 | 7:57 pm
#2
Join Date: Jan 2001
Location: Toronto,
Posts: 834
Document everything you do. Record the date and time of your call with AC and hopefully the agent. Then following the agent's instructions wait the two weeks.
Speak to the Aeroplan staff then. Ask for a supervisor if the results are not satisfactory or confusing. And if you send them anything make a copy for your file.
What status are you with AC?
Speak to the Aeroplan staff then. Ask for a supervisor if the results are not satisfactory or confusing. And if you send them anything make a copy for your file.
What status are you with AC?