Letter to 1K Customer Service re UGS
Jan 16, 2004 | 2:41 pm
#1
Original Poster
Join Date: Dec 2000
Location: Washington, DC
Posts: 180
Letter to 1K Customer Service re UGS
The following is the text of an email I've just sent to the 1k customer service email address:
Greetings:
I’ve noticed a trend over the past several months of ‘downgrading’ 1K flyers’ benefits. For example, at IAD (my home base), the 1K line used to be the first class line (and Premier/Premier Executive was a different line). Now, however, the 1K line is grouped with Premier, and United Global Services are with the first class line.
I understand that UGS is a revamping of what used to be called (I believe) “Special Services”, but (a) that was always a ‘need-to-know’ program, and (b) didn’t affect which line *I* had to wait in. But UGS is not a ‘need-to-know’ program, and it does affect me.
Unfortunately, the UGS criteria is not published (though it is rumored). I would appreciate knowing:
1. Did I qualify for UGS in 2004? (by my calculations, I spent just short of $30k on 117,000 UA metal flight miles)
2. If not, what is the criteria do to so? (So that I may revise my travel plans for 2004, to either favor or disfavor UA)
Regards,
Adam Goldberg
UA 1K #00nnn nnn nnn
Greetings:
I’ve noticed a trend over the past several months of ‘downgrading’ 1K flyers’ benefits. For example, at IAD (my home base), the 1K line used to be the first class line (and Premier/Premier Executive was a different line). Now, however, the 1K line is grouped with Premier, and United Global Services are with the first class line.
I understand that UGS is a revamping of what used to be called (I believe) “Special Services”, but (a) that was always a ‘need-to-know’ program, and (b) didn’t affect which line *I* had to wait in. But UGS is not a ‘need-to-know’ program, and it does affect me.
Unfortunately, the UGS criteria is not published (though it is rumored). I would appreciate knowing:
1. Did I qualify for UGS in 2004? (by my calculations, I spent just short of $30k on 117,000 UA metal flight miles)
2. If not, what is the criteria do to so? (So that I may revise my travel plans for 2004, to either favor or disfavor UA)
Regards,
Adam Goldberg
UA 1K #00nnn nnn nnn
Jan 16, 2004 | 3:14 pm
#2
Flyertalk Evangelist and Moderator: Coupon Connection and Travel Products
Join Date: Jul 2000
Location: Milton, GA USA
Programs: Hilton Diamond, IHG Platinum Elite, Hyatt Discoverist, Radisson Elite
Posts: 19,217
Will be interesting to see if they actually tell you what their criteria is... I doubt they will do that.
Supposedly the notifications have not gone out yet.... according to comments on the UA board.
That is probably the more appropriate place for this post.
William
Supposedly the notifications have not gone out yet.... according to comments on the UA board.
That is probably the more appropriate place for this post.
William
Jan 16, 2004 | 3:29 pm
#3
FlyerTalk Evangelist
Join Date: Apr 2001
Location: DCA
Programs: AMC MovieWatcher, Giant BonusCard, Petco PALS Card, Silver Diner Blue Plate Club
Posts: 22,314
Indeed, I assume that this post was actually intended for the United forum and posted here by mistake.
Accordingly, I'll move the thread over to the United forum for you. Please continue to follow the thread there.
Regards,
Gary
aka gleff
MilesBuzz and Delta moderator
Accordingly, I'll move the thread over to the United forum for you. Please continue to follow the thread there.
Regards,
Gary
aka gleff
MilesBuzz and Delta moderator