The following is the text of an email I've just sent to the 1k customer service email address:

Greetings:

I’ve noticed a trend over the past several months of ‘downgrading’ 1K flyers’ benefits. For example, at IAD (my home base), the 1K line used to be the first class line (and Premier/Premier Executive was a different line). Now, however, the 1K line is grouped with Premier, and United Global Services are with the first class line.

I understand that UGS is a revamping of what used to be called (I believe) “Special Services”, but (a) that was always a ‘need-to-know’ program, and (b) didn’t affect which line *I* had to wait in. But UGS is not a ‘need-to-know’ program, and it does affect me.

Unfortunately, the UGS criteria is not published (though it is rumored). I would appreciate knowing:

1. Did I qualify for UGS in 2004? (by my calculations, I spent just short of $30k on 117,000 UA metal flight miles)
2. If not, what is the criteria do to so? (So that I may revise my travel plans for 2004, to either favor or disfavor UA)

Regards,

Adam Goldberg
UA 1K #00nnn nnn nnn