Pullman Bangsar Kuala Lumpur
Jul 18, 2015 | 6:27 am
Jul 18, 2015 | 6:38 am
Originally Posted by RJ77
You won't get lounge access even if you were upgraded to an Executive room as a Gold member.
This is very confusing because some hotels gives the lounge access if room is upgraded to a club / executive level or above. I personally have been given the lounge access in Sofitel Manila when I was gold. In Sofitel Budapest as gold, I was given the lounge access once when upgraded to a club room, but the second time I didn't get the access.
On a side note, just returned from Sofitel Manila, I rate highly of the lounge.
Jul 18, 2015 | 7:04 am
Oct 5, 2016 | 2:25 am
Pullman Kuala Lumpur Bangsar
Pullman Bangsar (5 Photos)
Pullman Kuala Lumpur Bangsar
Stayed here previously, but as the hotel is not well located, with nothing much around it, I've been avoiding it and staying at the Novotel KLCC instead.
Check In
Arrived and went straight up to the lounge to check in.
Gone were the friendly Malay Ladies who used to work there. Instead to non-local staff who were ok, but not typical "Malaysia"-friendly. No small talk, to chatter, just heads down and work.
Booked a Executive Classic and was given a single upgrade to a Jnr Suite.
Drinks voucher given and that was it.
The lounge is really nice and has great views. It serves an evening canape and breakfast and I find the selection quite adequate.
It has a private meeting room and even a small part of the lounge area is glassed off for people to have a bite in private if necessary.
This image above gives you an idea where you are located. You need to time your departures well :)
Room
The room was nice - split into a largish living room and a nice bedroom. Unfortunely your truly made the mistake of booking a twin room and as no King bedded rooms were available I was stuck with this.
Glass wall seperating bathroom from bedroom. I find the shower cubicle vs the rain shower head size too small. Meaning: The shower head is big and the cubicle small. So if you don't like a cold shower and prefer to stand 'aside' first to let the warm water come through - you really need to press yourself against the glass wall :p
Only issue here is sound isolation from inside. You can hear your neighbours when they talk loudly / children crying etc.
Service
As mentioned, I found the Lounge staff very dry and nonchalant. They were also not empowered to do much.
I called them up and complained about the slow wifi in the room. They didn't call back.
Next morning asked them about it and said "oh, nothing we can do about it - please use the LAN cable". Sure, will remember to plug it into my mobile and tablet the next time.
Housekeeping was thorough and performed a turndown service every night.
Porter who greeted me on the first day (I had no luggage) greeted me, escorted me to the lounge and made me a coffee which he bought to the check in desk.
By the way, one of the benefits for the executive room is 2pc laundry per day.
Location
This is the problem. If you have work in the subang, petaling jaya, subang jaya, damansara area, you are ok here - ASSUMING you don't plan to head into town / shopping etc. So as a pure business hotel this is good.
Don't even consider a 7-eleven next door. There isn't one.
Train station, should you need one, is about 10-15min walk away.
Oct 5, 2016 | 4:28 am
As gold member, my first stay booked deluxe got upgraded to Grand Executive (~ jr suite), with full benefits.
But the second stay booked deluxe, i was not given upgrade until i requested for it, the staff seems reluctant, he got me an exec room, but he put a remark to remove all the executive room benefit.
Oct 5, 2016 | 6:55 pm
So that leaves the other person, who was also not local (and not mainland chinese) who would be her "mentor". If that was the case, I feel bad for the trainee.
On another note, the GM of this hotel (Eric Tan), who came over from the Pullman Kuching 2 years ago, just resigned last week from the Accor Group. So this hotel is currently GM-less.
(Looks like he joined Interhill as COO who are the holding company owning the Pullman Miri and Kuching hotels).
Oct 5, 2016 | 8:17 pm
However I only stayed at this property as Plat twice in the year they opened. Both times upgraded to Pullman Suite ... but the finishing is closer to a converted apartment than 5-star hotel.
Oct 5, 2016 | 8:31 pm
Oct 12, 2016 | 6:42 am
Also I find that in almost all rooms the light in the wradrobe does not switch off even if the door is closed (no switch?) and of course the wardrobe doors don't close tightly... Maybe it's intended as a nightlight
Oct 12, 2016 | 4:22 pm
1st Set: Didn't work at the room door, returned to reception and they were for the room I'd been upgraded from
2nd Set: Returned to same room, keys worked, opened door to find a half naked lady drying herself off. Sheepishly returned to reception and received an apology
3rd Set: New room number, new keys, same problem. This time the room was, thankfully, not currently occupied but the open suitcases on the floor was a subtle hint that someone may be a guest there
4th Set: It's about 11pm and I'm massively annoyed, having flown in from London. This time I insist the check-in guy escort me to the room in case I get accused of being a peeping-Tom. 4th Time's a charm, keys work and the room doesn't have any naked people or suitcases inside it. Winner
He apologised a bit, though not nearly enough for the fiasco he'd overseen, offered no compensation or service recovery, not that I asked for any, and I never got a follow up from anyone about it. It was a nice enough hotel, and the door guys were friendly, but I cannot bring myself to ever stay in this place again
Oct 12, 2016 | 9:51 pm
1st Set: Didn't work at the room door, returned to reception and they were for the room I'd been upgraded from
2nd Set: Returned to same room, keys worked, opened door to find a half naked lady drying herself off. Sheepishly returned to reception and received an apology
3rd Set: New room number, new keys, same problem. This time the room was, thankfully, not currently occupied but the open suitcases on the floor was a subtle hint that someone may be a guest there
4th Set: It's about 11pm and I'm massively annoyed, having flown in from London. This time I insist the check-in guy escort me to the room in case I get accused of being a peeping-Tom. 4th Time's a charm, keys work and the room doesn't have any naked people or suitcases inside it. Winner
He apologised a bit, though not nearly enough for the fiasco he'd overseen, offered no compensation or service recovery, not that I asked for any, and I never got a follow up from anyone about it. It was a nice enough hotel, and the door guys were friendly, but I cannot bring myself to ever stay in this place again
there was 1 incident in asia (ibis hotel), a hotel guest opened my door and walk into the room while i was sleeping (half naked). i complained, and the hotel given me 1,250 point, appeared as "Courtesy Bonus" in my account.
they explained to me that guest left the key card in room, and he mentioned a wrong room number to the receptionist, hotel staff given away a new card without validate his identity.