Originally Posted by
sajgidda
My last stay at this hotel featured 4 attempts to get a room key that worked....
1st Set: Didn't work at the room door, returned to reception and they were for the room I'd been upgraded from
2nd Set: Returned to same room, keys worked, opened door to find a half naked lady drying herself off. Sheepishly returned to reception and received an apology
3rd Set: New room number, new keys, same problem. This time the room was, thankfully, not currently occupied but the open suitcases on the floor was a subtle hint that someone may be a guest there
4th Set: It's about 11pm and I'm massively annoyed, having flown in from London. This time I insist the check-in guy escort me to the room in case I get accused of being a peeping-Tom. 4th Time's a charm, keys work and the room doesn't have any naked people or suitcases inside it. Winner
He apologised a bit, though not nearly enough for the fiasco he'd overseen, offered no compensation or service recovery, not that I asked for any, and I never got a follow up from anyone about it. It was a nice enough hotel, and the door guys were friendly, but I cannot bring myself to ever stay in this place again
this is horrible!
there was 1 incident in asia (ibis hotel), a hotel guest opened my door and walk into the room while i was sleeping (half naked). i complained, and the hotel given me 1,250 point, appeared as "Courtesy Bonus" in my account.
they explained to me that guest left the key card in room, and he mentioned a wrong room number to the receptionist, hotel staff given away a new card without validate his identity.