Using two Companion vouchers for four people same itinerary
Jul 21, 2018, 1:07 am
#1
Original Poster
Join Date: Jan 2003
Location: Ontario, Canada
Programs: Westjet Platinum, Fairmont Platinum RIP, Accor Gold, Marriott Lifetime Silver, HH Diamond
Posts: 1,296
Using two Companion vouchers for four people same itinerary
Family of four traveling, as a gold tier member I have 2 westjet wide companion vouchers in my account. Is it possible to use 2 companion vouchers for the same itinerary so that I'm paying for two airfares instead of four? Anyone successful in doing this?
Jul 22, 2018, 7:37 am
#2
Join Date: Jul 2004
Location: yyz
Programs: Aeroplan
Posts: 424
"Companion Vouchers and WestJet Credit Card Companion Vouchers are issued in the member's name and must be redeemed for WestJet-Marketed and-Operated Flights. To redeem, the member must make the booking and be travelling on the same itinerary as their travelling companion."
The bolding is mine. Since the terms and conditions refer to a singular "companion" I suspect a second voucher cannot be redeemed for two additional travelling companions but I would recommend contacting WS for final determination.
Jul 22, 2018, 11:27 am
#3
Join Date: Dec 2002
Location: Toronto
Posts: 484
My wife and I each have our own RBC WJ MasterCards, so we often have 2 companion vouchers available to use for our family of 5. In my experience, it is possible to use them both, but it requires calling in to a phone agent, and what they actually do is make two separate bookings with one voucher one each, but link them together so the system recognizes the larger group as travelling together. You do end up with multiple booking references, so checking in becomes a bit more cumbersome to ensure you can select seats together (I did it using multiple browser windows), but nonetheless we have done it and lived to tell the tale.
Jul 22, 2018, 1:02 pm
#4
Join Date: Jul 2004
Location: yyz
Programs: Aeroplan
Posts: 424
My wife and I each have our own RBC WJ MasterCards, so we often have 2 companion vouchers available to use for our family of 5. In my experience, it is possible to use them both, but it requires calling in to a phone agent, and what they actually do is make two separate bookings with one voucher one each, but link them together so the system recognizes the larger group as travelling together. You do end up with multiple booking references, so checking in becomes a bit more cumbersome to ensure you can select seats together (I did it using multiple browser windows), but nonetheless we have done it and lived to tell the tale.
Jul 22, 2018, 3:08 pm
#5
Original Poster
Join Date: Jan 2003
Location: Ontario, Canada
Programs: Westjet Platinum, Fairmont Platinum RIP, Accor Gold, Marriott Lifetime Silver, HH Diamond
Posts: 1,296
I guess I'll find out soon enough!! Gonna try it hopefully this week, maybe some Gold agent will be nice to me (they usually are). If not, then I probably won't get plus fares for one set of tickets. At least I got a bunch of westjet dollars to use as well!
Jul 29, 2018, 7:47 am
#6
Join Date: May 2013
Programs: Aeroplan, BONVOY GOLD
Posts: 313
Let us know how it works out!
Aug 3, 2018, 9:39 pm
#7
Original Poster
Join Date: Jan 2003
Location: Ontario, Canada
Programs: Westjet Platinum, Fairmont Platinum RIP, Accor Gold, Marriott Lifetime Silver, HH Diamond
Posts: 1,296
Aug 4, 2018, 12:52 am
#8
Join Date: Jul 2014
Location: YVR
Programs: WS Nothing, AC Something, AS Gold. Too big for 737Max washrooms
Posts: 893
I just wanted to report back that I had success using 2 westjet-wide companion vouchers for the four of us on one trip. Whether technically I was bending the rules is a matter of debate. I called the Westjet priority gold support line (the agent was extremely nice and helpful), they had to book the flights on two separate itineraries, and I was also able to use up all my accumulated westjet dollars as well! I'm a very delighted Westjet Gold customer!!
Sep 22, 2021, 8:13 pm
#9
Join Date: Sep 2021
Posts: 1
WestJet does not account for families
I just spoke to a girl on the phone after waiting on hold 1.5 hours and she just told me no- I can’t use two companion vouchers for one trip even if paying two full fares. I asked to speak to a manager as my vouchers are about to expire and she put me on the same hold line that later said our offices are now closed. I hate WestJet- they always provide a negative experience and frankly I’ll be canceling my card now. No point!!
Sep 23, 2021, 8:39 am
#10
Join Date: Nov 2019
Location: YMJ (YQR)
Programs: Qantas LTG, WestJet Plat
Posts: 330
I just wanted to report back that I had success using 2 westjet-wide companion vouchers for the four of us on one trip. Whether technically I was bending the rules is a matter of debate. I called the Westjet priority gold support line (the agent was extremely nice and helpful), they had to book the flights on two separate itineraries, and I was also able to use up all my accumulated westjet dollars as well! I'm a very delighted Westjet Gold customer!!
My wife and I each have our own RBC WJ MasterCards, so we often have 2 companion vouchers available to use for our family of 5. In my experience, it is possible to use them both, but it requires calling in to a phone agent, and what they actually do is make two separate bookings with one voucher one each, but link them together so the system recognizes the larger group as travelling together. You do end up with multiple booking references, so checking in becomes a bit more cumbersome to ensure you can select seats together (I did it using multiple browser windows), but nonetheless we have done it and lived to tell the tale.
This is something that any companion voucher holder could do online (make 2 separate bookings), but you'd be best to call WestJet to link the bookings once you're done.
I just spoke to a girl on the phone after waiting on hold 1.5 hours and she just told me no- I can’t use two companion vouchers for one trip even if paying two full fares. I asked to speak to a manager as my vouchers are about to expire and she put me on the same hold line that later said our offices are now closed. I hate WestJet- they always provide a negative experience and frankly I’ll be canceling my card now. No point!!
Sep 23, 2021, 12:38 pm
#11
Join Date: Sep 2021
Posts: 32
These outcomes sound logical - you have 2 bookings, and each uses 1 companion voucher normally and within the T&Cs. The fact that the bookings are for the same flights, and you may select adjacent seats is irrelevant.
This is something that any companion voucher holder could do online (make 2 separate bookings), but you'd be best to call WestJet to link the bookings once you're done.
Based on the experiences of others, just make 2 separate bookings on the website yourself.
This is something that any companion voucher holder could do online (make 2 separate bookings), but you'd be best to call WestJet to link the bookings once you're done.
Based on the experiences of others, just make 2 separate bookings on the website yourself.
It was pretty useless to be honest as airport agents barely look at it so stuff gets missed unless it's a family seating issue and in the event of rebooking it doesn't effect anything. You can get rebooked on a 6am flight while your companion gets rebooked on the 6pm flight.
Last edited by djoseph; Sep 23, 2021 at 12:52 pm