Is WestJet's price drop guarantee for real?? [ended for bookings >5 Jan. 16]
Feb 3, 2016, 9:13 am
#76
Join Date: Mar 2003
Location: Ottawa, Canada.
Programs: Bonvoy-lifeime Titanium,Amex Plat
Posts: 904
I submitted mine on December 18th, received an acknowledgment that they have all the needed information but NO further communication yet. I sent another email earlier on this Monday but NO response!! Definitely taking much longer than their published time frame...
Feb 6, 2016, 2:04 pm
#78
Join Date: Mar 2003
Location: Ottawa, Canada.
Programs: Bonvoy-lifeime Titanium,Amex Plat
Posts: 904
Hi Darren, I check my spam folder on a regular basis and nothing there, I sent a reminder to PDG this past Monday but did not get a reply either. I have forwarded an email to you with my communications with PDG group. Hope you are able to help, thanks, Mukesh
Feb 10, 2016, 8:33 am
#79
Join Date: Jan 2016
Location: Victoria BC
Posts: 3
Hi Darren,
How far behind is the PDG group in processing the requests? I am now at over 5 weeks with my request and one would assume the volume of requests would have reduced post Jan 5, 2016; the day the program ceased. Is there a staffing issue or technical service challenge behind the scenes?
thanks,
Mark
How far behind is the PDG group in processing the requests? I am now at over 5 weeks with my request and one would assume the volume of requests would have reduced post Jan 5, 2016; the day the program ceased. Is there a staffing issue or technical service challenge behind the scenes?
thanks,
Mark
Feb 12, 2016, 7:32 am
#80
Join Date: Mar 2003
Location: Ottawa, Canada.
Programs: Bonvoy-lifeime Titanium,Amex Plat
Posts: 904
I had not received any replies from my recent emails to pdg and then I posted here and also sent an email to Darren, so am assuming that Darren had to get involved in expediting it. Thanks Darren...
Feb 12, 2016, 9:46 am
#81
Company Representative: WestJet
Join Date: Mar 2010
Location: Calgary
Programs: WestJet Rewards
Posts: 292
Hi Darren,
How far behind is the PDG group in processing the requests? I am now at over 5 weeks with my request and one would assume the volume of requests would have reduced post Jan 5, 2016; the day the program ceased. Is there a staffing issue or technical service challenge behind the scenes?
thanks,
Mark
How far behind is the PDG group in processing the requests? I am now at over 5 weeks with my request and one would assume the volume of requests would have reduced post Jan 5, 2016; the day the program ceased. Is there a staffing issue or technical service challenge behind the scenes?
thanks,
Mark
Thanks,
Darren
Feb 14, 2016, 6:42 pm
#82
Join Date: Jan 2005
Location: YHZ
Programs: UA PREMIER GOLD, AC*E25K, Best Western Diamond, Marriott Gold, NEXUS/GE
Posts: 131
Similar experience. I submitted a PDG claim on 9Jan, got the robo-reply "Hi there, Thanks for submitting a Price Drop Guarantee claim. A WestJet agent will review your information and respond as soon as possible," the same day, and now 15 business days have passed, and still no response from a WestJet agent....
Feb 22, 2016, 11:36 pm
#83
Join Date: Jun 2005
Location: YVR
Posts: 166
I sent a social media message to WestJet asking them to bring back the PDG. This was the response I got:
"We have not announced anything as of yet regarding a similar program. We would like to have something more user friendly and that is why we decided to remove the Price Drop program. We understand there is a lot of push to have this program re-introduced and we will pass along your feedback to the Marketing department for further review."
I encourage everybody to contact WestJet to encourage their Marketing Department to bring back some sort of low price guarantee, and hopefully it will mimic the Alaska Airlines automated version.
"We have not announced anything as of yet regarding a similar program. We would like to have something more user friendly and that is why we decided to remove the Price Drop program. We understand there is a lot of push to have this program re-introduced and we will pass along your feedback to the Marketing department for further review."
I encourage everybody to contact WestJet to encourage their Marketing Department to bring back some sort of low price guarantee, and hopefully it will mimic the Alaska Airlines automated version.
Oct 31, 2017, 7:04 pm
#84
Join Date: Dec 2014
Posts: 297
Is this the same thing as Westjet giving me back the Travel dollars? We booked flights 2 weeks ago and price went down almost $300 per person. I just called westjet and they charged us $25 fee per person and gave us the diference back on westjet travel dollars which will expire 1y from today.