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Award Reservation from United - How to fix PNR?

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Award Reservation from United - How to fix PNR?

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Old Oct 2, 2023, 5:55 pm
  #1  
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Join Date: May 2001
Posts: 10,970
Award Reservation from United - How to fix PNR?
I booked a reservation using United miles. Somehow United passed the US Known Traverller Number (KTN) to the VA system but not the MileagePlus number or contact information.

I tried to fix it on VA's website but got:

We experienced an issue trying to update your information
  • Unexpected error
  • passengers.passenger[0] Known traveller number passengers.change.not.allowed.due.to.disabled.conf iguration
I submitted a request online. They said this was a Mileage ticket so I need to contact Velocity by calling them.

Is there an easier way to fix this? I am also trying to get seat assignment.

The US KTN is not useful in AU, right?

Thanks.
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Old Oct 3, 2023, 6:29 pm
  #2  
 
Join Date: Jan 2018
Location: BNE/CDG
Programs: EY, VA, QR, QF, AF, ITA, VS
Posts: 138
Try to access the booking via the app.
Somehow it works on IOS/Android but not the website.
That's how I access my EY awards tickets operated by VA.
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Old Oct 3, 2023, 6:57 pm
  #3  
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Originally Posted by thibaultFR
Try to access the booking via the app.
Somehow it works on IOS/Android but not the website.
That's how I access my EY awards tickets operated by VA.
Thanks! The App worked! Interesting that I can even get the front rows of economy without an upcharge. I hope the selection sticks!
sydunipete likes this.
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Old Oct 6, 2023, 7:15 pm
  #4  
 
Join Date: Aug 2011
Location: Sydney, Australia and Stockholm, Sweden
Programs: VA Platinum, SQ Gold, TK Gold, Hhonors Gold, Accor Plus Platinum, Bonvoy Gold, Radisson Premium
Posts: 1,022
and you're correct. Your KTN is of no use here.
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