Transfer desk at SYD International
#1
Original Poster
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,159
Transfer desk at SYD International
Just a heads-up for anyone coming into SYD International and transferring to Virgin domestic.
The Virgin transfer desk IS operational (after being closed for most of the past few years), but it is incredibly poorly signposted - you basically need to already be headed towards it in order to see the signs that are pointing to it. It's in the same location as before, so after you pass through customs you need to turn LEFT and head to the far end of the terminal. Their bus between terminals is not operating, so you then need to walk all the way back to the other end of the terminal to catch the T-Bus over to the domestic terminal.
From catching the T-bus it's clear that most people don't know that the transfer desk exists - when I was there, almost everyone on the bus was carrying their checked luggage, despite the vast majority of it already being tagged to a destination beyond SYD. This significantly slowed down the boarding of the bus.
The Virgin transfer desk IS operational (after being closed for most of the past few years), but it is incredibly poorly signposted - you basically need to already be headed towards it in order to see the signs that are pointing to it. It's in the same location as before, so after you pass through customs you need to turn LEFT and head to the far end of the terminal. Their bus between terminals is not operating, so you then need to walk all the way back to the other end of the terminal to catch the T-Bus over to the domestic terminal.
From catching the T-bus it's clear that most people don't know that the transfer desk exists - when I was there, almost everyone on the bus was carrying their checked luggage, despite the vast majority of it already being tagged to a destination beyond SYD. This significantly slowed down the boarding of the bus.
#2
Join Date: May 2006
Location: GA
Programs: VA-PLT, QF-GLD, DL-GM, UA-ex1K, AA-exPLT, HH-DM, IHG-PLT, MR-GLD
Posts: 8,242
Good info to share I noticed this when I flew into SYD last week (but I was transiting to a QF flight). Shame VA doesn't have their bus service, but especially if you have bigger bags it's a nice option to immediately check them.
As for taking the T-bus with luggage, after seeing about 50 people in line for the QF domestic transfer, I decided to take my luggage on the T-bus. The T-bus was a large motor coach and the luggage went underneath. It didn't seem to delay the bus at all to load it. Not sure if that is the normal bus (certainly wasn't before Covid!). Took me 10 seconds to check my bag at the QF domestic terminal. I wouldn't even bother looking for the QF transfer next time based on that experience!
From catching the T-bus it's clear that most people don't know that the transfer desk exists - when I was there, almost everyone on the bus was carrying their checked luggage, despite the vast majority of it already being tagged to a destination beyond SYD. This significantly slowed down the boarding of the bus.
#3
Original Poster
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,159
I was about the 4th person onto the coach - mainly because I walked around the 8-10 people in front of me who were waiting to have their luggage loaded onto the coach. Whilst I'll agree having luggage is cleaner with the coaches than the bus where it has to be carried on-board, it still definitely slows down the loading process.
#4
Join Date: May 2006
Location: GA
Programs: VA-PLT, QF-GLD, DL-GM, UA-ex1K, AA-exPLT, HH-DM, IHG-PLT, MR-GLD
Posts: 8,242
I imagine there's a learning curve for the UA flyers in terms of the VA experience. Better signage would definitely be a good thing.
Last edited by CPMaverick; Oct 8, 2022 at 8:53 pm
#5
Original Poster
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,159
If there's no line, then yes, the luggage wouldn't really slow the whole process down. When there's a line, it does.