Incorrect Fare Difference for Flight Change
#1
Original Poster


Join Date: Mar 2008
Location: Melbourne, Australia
Posts: 47
Incorrect Fare Difference for Flight Change
I'm looking at the option of changing an upcoming SYD-BNE flight to a day later as I'm now able to stay an extra day. The original booking is 2 one ways on a single PNR both getaway fares which have an $80 change fee and the fare on the new flight is about $20 more than the original (can't see anyway to check what it was exactly). However when checking the cost on the change process it's saying that the fare difference is $65 for a $129 fare (original fare I think was $109, maybe $99).
So my best guess is that the system is calculating the fare difference for both flights even though I'm only want to change one. To make things more confusing I experimented with changing both flights and the cost of changing was less than changing one!
Anyone experienced anything similar?
So my best guess is that the system is calculating the fare difference for both flights even though I'm only want to change one. To make things more confusing I experimented with changing both flights and the cost of changing was less than changing one!
Anyone experienced anything similar?
#3
FlyerTalk Evangelist




Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattDisc.►HiltonGold►ALL Plat.
Posts: 22,330
...
So my best guess is that the system is calculating the fare difference for both flights even though I'm only want to change one. To make things more confusing I experimented with changing both flights and the cost of changing was less than changing one!
Anyone experienced anything similar?
So my best guess is that the system is calculating the fare difference for both flights even though I'm only want to change one. To make things more confusing I experimented with changing both flights and the cost of changing was less than changing one!
Anyone experienced anything similar?
#4
Original Poster


Join Date: Mar 2008
Location: Melbourne, Australia
Posts: 47
Ended up getting it changed for the correct cost by ringing the call centre. Still don't know what the problem was / is but the call centre did seem to have some difficulties as well.
Was still cheaper than booking a new flight.
Was still cheaper than booking a new flight.



