FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Virgin Australia | Velocity (https://www.flyertalk.com/forum/virgin-australia-velocity-682/)
-   -   Incorrect Fare Difference for Flight Change (https://www.flyertalk.com/forum/virgin-australia-velocity/1908665-incorrect-fare-difference-flight-change.html)

brissypete May 10, 2018 5:39 am

Incorrect Fare Difference for Flight Change
 
I'm looking at the option of changing an upcoming SYD-BNE flight to a day later as I'm now able to stay an extra day. The original booking is 2 one ways on a single PNR both getaway fares which have an $80 change fee and the fare on the new flight is about $20 more than the original (can't see anyway to check what it was exactly). However when checking the cost on the change process it's saying that the fare difference is $65 for a $129 fare (original fare I think was $109, maybe $99).

So my best guess is that the system is calculating the fare difference for both flights even though I'm only want to change one. To make things more confusing I experimented with changing both flights and the cost of changing was less than changing one!

Anyone experienced anything similar?

Mwenenzi May 13, 2018 12:25 am

Have you flown?
What is the cost of buying a new SYD-BNE (or OOL) flight? [Or on another airline]
And no showing on the SYD-BNE leg (booked as BNE-SYD & SYD-BNE in a single PNR)

serfty May 13, 2018 3:38 pm


Originally Posted by brissypete (Post 29737649)
...
So my best guess is that the system is calculating the fare difference for both flights even though I'm only want to change one. To make things more confusing I experimented with changing both flights and the cost of changing was less than changing one!

Anyone experienced anything similar?

Your original e-ticket .pdf should have the fare breakdown; other than that have a look at your ticket on TripCase . That should show the e-ticket(s) with the original (& current if applicable) breakdown.

brissypete May 15, 2018 3:15 pm

Ended up getting it changed for the correct cost by ringing the call centre. Still don't know what the problem was / is but the call centre did seem to have some difficulties as well.

Was still cheaper than booking a new flight.


All times are GMT -6. The time now is 7:31 pm.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.