Flight cancelation

Old Sep 7, 17, 2:10 am
  #1  
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Flight cancelation

I'm flying with Virgin from CNS to SYD in October and they have just cancelled my direct morning flight and have re-routed me via BNE. I would obviously prefer a direct flight but the next direct Virgin flight lands in SYD to late. Guess they won't move me another airline, but is there any chance of a cash refund? (I'm from the UK so Virgin Aus credit is no use to me). Thanks
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Old Sep 7, 17, 2:13 am
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Yes I expect you can easily get a refund to the original form of payment if you call and request it.
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Old Sep 7, 17, 3:43 am
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Originally Posted by barneyb View Post
..Guess they won't move me another airline....
Have you looked at what other airlines fly CNS SYD non stop at a time you want?
Hint: Qantas & Jetrats
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Old Sep 8, 17, 2:22 am
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Thanks all. Virgin wouldn't move me to the direct Jetstar flight at the same time, but have given me a full cash refund and I've booked on the Jetstar flight.
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Old Sep 8, 17, 11:43 pm
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Originally Posted by Mwenenzi View Post
Have you looked at what other airlines fly CNS SYD non stop at a time you want?
Hint: Qantas & Jetrats
Originally Posted by barneyb View Post
Thanks all. Virgin wouldn't move me to the direct Jetstar flight at the same time, but have given me a full cash refund and I've booked on the Jetstar flight.
You have missed "Jetrats" above - that was not typo!!! Good luck to have that flight still on the same timing in October and good luck with flying on time or at all I would rather go ten times via BNE with VA than once direct on JQ.
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Old Sep 18, 17, 9:20 pm
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Jetstar isn't that bad!
Yes they have 180 (same as BA) and now 188 seat A320s but just pay the bit extra for an exit row seat and it's perfectly acceptable.
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Old Sep 19, 17, 3:40 am
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Originally Posted by luftaom View Post
Jetstar isn't that bad!
Yes they have 180 (same as BA) and now 188 seat A320s but just pay the bit extra for an exit row seat and it's perfectly acceptable.
I tried them twice... Once they cancelled the day before and offered flight 24 hours later, once they changed schedule from 8:00am to 8:00pm... That was enough for me to say "never, ever..."
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Old Sep 19, 17, 8:26 pm
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I think that you were a little unlucky.

I was flying them on average once a week for 3.5 years and never had anything more irritating than a handful of a ~2 hour delays (although I admit was lucky).
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