Downgrade compensation
Nov 4, 2012, 2:34 pm
#17
Join Date: May 2002
Location: Newcastle, Australia.
Programs: QF Plat+ LTG/ OW Emerald, VA Plat, NZ Gold, HH Diamond, Hyatt Whatsit. Taxation is theft.
Posts: 2,637
They're pretty good at responding to such complaints IME.
I had two cancellations in two days earlier this year:
NTL-MEL(J)
MEL-ADL(J)
Both paid in Y using comp upgrades.
NTL-MEL: Offered me a later flight via BNE (total travel time around 7hrs, no thanks) or booking with JQ departing an hour later. Took the JQ option.
MEL-ADL: Rebooked me in J with QF on a flight leaving around an hour later - the aircraft went U/S just before we were due to board.
Emailed a polite but direct complaint to DJ, received points + credits as if I had taken both flights (as well as points from QF for the MEL-ADL J run, wohoo!) and had my two comp upgrades credited back.
I had two cancellations in two days earlier this year:
NTL-MEL(J)
MEL-ADL(J)
Both paid in Y using comp upgrades.
NTL-MEL: Offered me a later flight via BNE (total travel time around 7hrs, no thanks) or booking with JQ departing an hour later. Took the JQ option.
MEL-ADL: Rebooked me in J with QF on a flight leaving around an hour later - the aircraft went U/S just before we were due to board.
Emailed a polite but direct complaint to DJ, received points + credits as if I had taken both flights (as well as points from QF for the MEL-ADL J run, wohoo!) and had my two comp upgrades credited back.
Nov 4, 2012, 6:22 pm
#18
Join Date: Dec 2011
Posts: 342
They're pretty good at responding to such complaints IME.
I had two cancellations in two days earlier this year:
NTL-MEL(J)
MEL-ADL(J)
Both paid in Y using comp upgrades.
NTL-MEL: Offered me a later flight via BNE (total travel time around 7hrs, no thanks) or booking with JQ departing an hour later. Took the JQ option.
MEL-ADL: Rebooked me in J with QF on a flight leaving around an hour later - the aircraft went U/S just before we were due to board.
Emailed a polite but direct complaint to DJ, received points + credits as if I had taken both flights (as well as points from QF for the MEL-ADL J run, wohoo!) and had my two comp upgrades credited back.
I had two cancellations in two days earlier this year:
NTL-MEL(J)
MEL-ADL(J)
Both paid in Y using comp upgrades.
NTL-MEL: Offered me a later flight via BNE (total travel time around 7hrs, no thanks) or booking with JQ departing an hour later. Took the JQ option.
MEL-ADL: Rebooked me in J with QF on a flight leaving around an hour later - the aircraft went U/S just before we were due to board.
Emailed a polite but direct complaint to DJ, received points + credits as if I had taken both flights (as well as points from QF for the MEL-ADL J run, wohoo!) and had my two comp upgrades credited back.