How DJ handle elites during irrops....
Apr 26, 2012, 7:26 pm
#1
Original Poster
Join Date: May 2002
Location: Newcastle, Australia.
Programs: QF Plat+ LTG/ OW Emerald, VA Plat, NZ Gold, HH Diamond, Hyatt Whatsit. Taxation is theft.
Posts: 2,637
How DJ handle elites during irrops....
Pretty well, it would seem.
Checked-in for my DJ flight NTL-MEL, only to be informed that the inbound aircrft had to return to MEL and was declared u/s, with a new aircraft being sourced. 2hrs later it arrived in NTL and was declared u/s!
I was offered routing via BNE (like going to Jupiter via Venus to pickup some velocity) or being bumped to JQ. Took the latter option and 20 minutes later JQ checked me in on a flex fare (points and credits - hello) and checked my bags THREE HOURS PRIOR TO DEPARTURE. SO they can do it, after all.
The next day (today), booked in business MEL-ADL using one of my comp upgrade certificates. 20 minutes before boarding the aircraft was declared u/s (you would think the unions have gotten into the DJ engineering crews or something). At the gate a supervisor (within 5 minutes) had me booked in J on a QF flight. I waited 10 minutes for my bags to appear - which I considered pretty good, then I hiked to the QF checkin area and waited at the J counter for 20 minutes while the paperwork made its way through the 2 bureaucracies. The excellent QF checkin agent had me sorted (with points & credits coming my way again), and now I'm in the MEL J lounge waiting to board.
Top marks for DJ in fixing things when they went wrong - quickly and efficiently. Bottom marks for aircraft reliability.....
Checked-in for my DJ flight NTL-MEL, only to be informed that the inbound aircrft had to return to MEL and was declared u/s, with a new aircraft being sourced. 2hrs later it arrived in NTL and was declared u/s!
I was offered routing via BNE (like going to Jupiter via Venus to pickup some velocity) or being bumped to JQ. Took the latter option and 20 minutes later JQ checked me in on a flex fare (points and credits - hello) and checked my bags THREE HOURS PRIOR TO DEPARTURE. SO they can do it, after all.
The next day (today), booked in business MEL-ADL using one of my comp upgrade certificates. 20 minutes before boarding the aircraft was declared u/s (you would think the unions have gotten into the DJ engineering crews or something). At the gate a supervisor (within 5 minutes) had me booked in J on a QF flight. I waited 10 minutes for my bags to appear - which I considered pretty good, then I hiked to the QF checkin area and waited at the J counter for 20 minutes while the paperwork made its way through the 2 bureaucracies. The excellent QF checkin agent had me sorted (with points & credits coming my way again), and now I'm in the MEL J lounge waiting to board.
Top marks for DJ in fixing things when they went wrong - quickly and efficiently. Bottom marks for aircraft reliability.....
May 7, 2012, 3:56 am
#3
Join Date: May 2012
Location: Sydney
Programs: QP WP, DJ Platinum
Posts: 2
That's a good result.
As a comparison, I had a similar issue on QF recently (ROK-BNE aircraft U/S, next flight would miss the last flight from BNE-SYD so there wasn't anyway to get to SYD that day). DJ had a direct ROK-SYD operating about an hour later. QF said "tough, can't help you, best we can do is send you tomorrow". I had to rebook on DJ and pay for it myself at the last minute.
Response from Customer Care was that they were happy to see I was offered a flight the next day and that it was more than sufficient. This is as QF WP
Good work DJ.
As a comparison, I had a similar issue on QF recently (ROK-BNE aircraft U/S, next flight would miss the last flight from BNE-SYD so there wasn't anyway to get to SYD that day). DJ had a direct ROK-SYD operating about an hour later. QF said "tough, can't help you, best we can do is send you tomorrow". I had to rebook on DJ and pay for it myself at the last minute.
Response from Customer Care was that they were happy to see I was offered a flight the next day and that it was more than sufficient. This is as QF WP
Good work DJ.
May 11, 2012, 3:49 pm
#4
Join Date: Apr 2006
Location: BNE
Programs: QF Gold, VA Gold, IHG Spire, Accor Plat, Marriot Plat, Hilton Diamond
Posts: 2,281