Extended Status Expiry - Israel
Jan 16, 2024, 7:23 am
#1
Original Poster
Join Date: Jul 2012
Posts: 138
Extended Status Expiry - Israel
Very happy to receive an email from Virgin today:
Following the harrowing and tragic events of October 7, we have suspended our service to Tel Aviv until 16 March 2024. To make sure you’re still able to gain Tier Points and retain your membership for another year, we’ve extended your Flying Club status. This means your new tier end date will be 31/10/2025. If you have any vouchers to use, we’ve also extended these for a full 12 months.
These changes have already been applied to your account.
We hope for a better 2024, and that we are able to resume our service and welcome you onboard again.
A thumbs up from me for this action as a proactive measure at these times. Thank you Virgin!
Following the harrowing and tragic events of October 7, we have suspended our service to Tel Aviv until 16 March 2024. To make sure you’re still able to gain Tier Points and retain your membership for another year, we’ve extended your Flying Club status. This means your new tier end date will be 31/10/2025. If you have any vouchers to use, we’ve also extended these for a full 12 months.
These changes have already been applied to your account.
We hope for a better 2024, and that we are able to resume our service and welcome you onboard again.
A thumbs up from me for this action as a proactive measure at these times. Thank you Virgin!
Jan 18, 2024, 8:28 am
#2
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,112
Very happy to receive an email from Virgin today:
Following the harrowing and tragic events of October 7, we have suspended our service to Tel Aviv until 16 March 2024. To make sure you’re still able to gain Tier Points and retain your membership for another year, we’ve extended your Flying Club status. This means your new tier end date will be 31/10/2025. If you have any vouchers to use, we’ve also extended these for a full 12 months.
These changes have already been applied to your account.
We hope for a better 2024, and that we are able to resume our service and welcome you onboard again.
A thumbs up from me for this action as a proactive measure at these times. Thank you Virgin!
Following the harrowing and tragic events of October 7, we have suspended our service to Tel Aviv until 16 March 2024. To make sure you’re still able to gain Tier Points and retain your membership for another year, we’ve extended your Flying Club status. This means your new tier end date will be 31/10/2025. If you have any vouchers to use, we’ve also extended these for a full 12 months.
These changes have already been applied to your account.
We hope for a better 2024, and that we are able to resume our service and welcome you onboard again.
A thumbs up from me for this action as a proactive measure at these times. Thank you Virgin!
Jan 18, 2024, 8:39 am
#4
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,112
Jan 18, 2024, 11:58 pm
#5
Join Date: Oct 2007
Location: TLV,LHR,HKG,TBS
Programs: BA Silver, ELAL Platinum, VS Gold
Posts: 167
I suggest calling and writing. I've done so and had a mixed response (there doesn't seem to be a coordinated policy on this). One agent got me to rebook a flight with ElAl and confirmed I'd still earn the Flying Club points for the flight. Another customer service responded to an email effectively saying - sorry mate, nothing we can do. And yet another (again via email) confirmed as a gesture of goodwill, they'd awarded me the required Tier Points to make up the 1,000 needed to retain my Gold status but made no mention of extending the expiry date of the vouchers.
I've continued the dialogue regarding the vouchers and awaiting their response.
I think the lesson here is persistence.
UPDATE
I've now received confirmation that my vouchers that expire in the next couple of months have been extended by 12 months. The one voucher I have that expires in September remains as is.
I've continued the dialogue regarding the vouchers and awaiting their response.
I think the lesson here is persistence.
UPDATE
I've now received confirmation that my vouchers that expire in the next couple of months have been extended by 12 months. The one voucher I have that expires in September remains as is.
Last edited by Calculated Risk; Jan 27, 2024 at 11:13 pm