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Old Feb 20, 2022, 1:49 pm
  #1  
Original Poster
 
Join Date: May 2015
Programs: United MileagePlus
Posts: 157
ERROR_MSG_21 when logging in

Dear FTer, is anyone experiencing the same error when logging in the online account as me? Is there any way to fix it out?

Previously, my chrome had such an error message while safari didn't. Today both browsers have the same message and it does not work even I clear all cookies.
stmadfish is offline  
Old Mar 25, 2022, 6:01 pm
  #2  
 
Join Date: Oct 2006
Location: YLW
Posts: 285
Neither, login, reset password nor retrieve Flying Club membership number works on Chrome or Firefox for me
BradnerBoy is offline  
Old Mar 30, 2022, 4:07 pm
  #3  
 
Join Date: Jan 2022
Posts: 74
Has anyone had any luck? I haven't been able to sign in on either the website or the app.
NHarmonia is offline  
Old Mar 31, 2022, 11:23 am
  #4  
Ambassador: Emirates Airlines
 
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,613
I suspect this is the Virgin website checking for specific browser versions. My Chrome updated to v100 yesterday, and I'm now not able to log in.
DYKWIA is offline  
Old Mar 31, 2022, 11:25 am
  #5  
 
Join Date: Jan 2022
Posts: 74
Originally Posted by DYKWIA
I suspect this is the Virgin website checking for specific browser versions. My Chrome updated to v100 yesterday, and I'm now not able to log in.
I am still on v99 and haven't had any luck. What's weird to me is that their app used to work till last week but that's not true anymore.
NHarmonia is offline  
Old Apr 1, 2022, 4:18 am
  #6  
Ambassador: Emirates Airlines
 
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,613
Originally Posted by NHarmonia
I am still on v99 and haven't had any luck. What's weird to me is that their app used to work till last week but that's not true anymore.
Weird, I was getting that error on v99. But then it cleared after about a week. As soon as I upgraded to v100, it came back!
DYKWIA is offline  
Old Apr 26, 2022, 3:18 pm
  #7  
 
Join Date: Oct 2006
Location: YLW
Posts: 285
On my Windows 10 desktop PC, I'm using Chrome 100 and Firefox 98 and get identical errors. The same on my Surface Pro with Chrome.

Super frustrating.
BradnerBoy is offline  
Old May 1, 2022, 9:28 pm
  #8  
 
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,469
Getting this myself. Cannot log in using either Chrome or Safari. Firefox is working. It's definitely browser-related. I cleared all content from the site in Safari to no avail.
nexusCFX is offline  
Old May 7, 2022, 12:02 pm
  #9  
 
Join Date: Sep 2011
Posts: 10
I am getting the same error. It has been that way for weeks. Frustrating.
meerkat22 is offline  
Old May 7, 2022, 7:56 pm
  #10  
 
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, DL PM, UA Silver, Hyatt Globalist, Marriott Titanium, probably some others
Posts: 4,099
Also having this issue.
steveholt is offline  
Old May 12, 2022, 3:18 am
  #11  
Ambassador: Emirates Airlines
 
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,613
Yeah - still there for me on Chrome (v101).
DYKWIA is offline  
Old May 16, 2022, 3:23 am
  #12  
FlyerTalk Evangelist
 
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 19,900
I thought it was maybe on my end, and I'm glad I discovered this thread. I'm also experiencing this issue as well! What's the solution to this right now? I'm effectively locked out from VS.
lsquare is offline  
Old May 16, 2022, 5:26 am
  #13  
 
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,021
This error started for the first time for me as well. Joined the elite club now!
RAPC is offline  
Old May 16, 2022, 12:33 pm
  #14  
FlyerTalk Evangelist
 
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 19,900
Microsoft Edge doesn't work either. Will Firefox work?
lsquare is offline  
Old May 16, 2022, 12:37 pm
  #15  
 
Join Date: Aug 2016
Location: LA
Programs: Perennial Free Agent
Posts: 270
I always have success using my phone.
Jerkstore is offline  


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