ERROR_MSG_21 when logging in

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Feb 20, 2022 | 1:49 pm

stmadfish

Original Poster

Join Date: May 2015

Programs: United MileagePlus

Posts: 232

ERROR_MSG_21 when logging in

Dear FTer, is anyone experiencing the same error when logging in the online account as me? Is there any way to fix it out?

Previously, my chrome had such an error message while safari didn't. Today both browsers have the same message and it does not work even I clear all cookies.

Mar 25, 2022 | 6:01 pm

BradnerBoy

Join Date: Oct 2006

Location: YLW

Posts: 285

Neither, login, reset password nor retrieve Flying Club membership number works on Chrome or Firefox for me

Mar 30, 2022 | 4:07 pm

NHarmonia

Join Date: Jan 2022

Posts: 83

Has anyone had any luck? I haven't been able to sign in on either the website or the app.

Mar 31, 2022 | 11:23 am

DYKWIA

Ambassador: Emirates Airlines

Join Date: Sep 2004

Location: Manchester, UK

Posts: 19,813

I suspect this is the Virgin website checking for specific browser versions. My Chrome updated to v100 yesterday, and I'm now not able to log in.

Mar 31, 2022 | 11:25 am

NHarmonia

Join Date: Jan 2022

Posts: 83

Quote:

Originally Posted by DYKWIA

I suspect this is the Virgin website checking for specific browser versions. My Chrome updated to v100 yesterday, and I'm now not able to log in.

I am still on v99 and haven't had any luck. What's weird to me is that their app used to work till last week but that's not true anymore.

Apr 1, 2022 | 4:18 am

DYKWIA

Ambassador: Emirates Airlines

Join Date: Sep 2004

Location: Manchester, UK

Posts: 19,813

Quote:

Originally Posted by NHarmonia

I am still on v99 and haven't had any luck. What's weird to me is that their app used to work till last week but that's not true anymore.

Weird, I was getting that error on v99. But then it cleared after about a week. As soon as I upgraded to v100, it came back!

Apr 26, 2022 | 3:18 pm

BradnerBoy

Join Date: Oct 2006

Location: YLW

Posts: 285

On my Windows 10 desktop PC, I'm using Chrome 100 and Firefox 98 and get identical errors. The same on my Surface Pro with Chrome.

Super frustrating.

May 1, 2022 | 9:28 pm

nexusCFX

Join Date: Dec 2017

Location: SFO/YYZ

Posts: 2,815

Getting this myself. Cannot log in using either Chrome or Safari. Firefox is working. It's definitely browser-related. I cleared all content from the site in Safari to no avail.

May 7, 2022 | 12:02 pm

meerkat22

Join Date: Sep 2011

Posts: 10

I am getting the same error. It has been that way for weeks. Frustrating.

May 7, 2022 | 7:56 pm

#10

steveholt

Join Date: Mar 2011

Location: New York, NY

Programs: AA ExPl, BA Gold, DL Gold, Hyatt Globalist, Marriott Lifetime Platinum, probably some others

Posts: 4,947

Also having this issue.

May 12, 2022 | 3:18 am

#11

DYKWIA

Ambassador: Emirates Airlines

Join Date: Sep 2004

Location: Manchester, UK

Posts: 19,813

Yeah - still there for me on Chrome (v101).

May 16, 2022 | 3:23 am

#12

lsquare

FlyerTalk Evangelist

Join Date: Mar 2010

Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG

Posts: 21,005

I thought it was maybe on my end, and I'm glad I discovered this thread. I'm also experiencing this issue as well! What's the solution to this right now? I'm effectively locked out from VS.