Are VS currently paying out on agreed refunds ?
Oct 5, 2020, 2:20 am
#272
Join Date: May 2009
Location: UK
Posts: 3,951
Regarding cash refunds, Virgin Atlantic have made a promise to pay all refund requests made up to the end of August by the end of October:
I quote:
"But speaking on BBC Radio 5 Live's Wake Up to Money programme on Monday, Virgin Atlantic boss Shai Weiss promised that refund requests would be handled faster. He promised:
Let's see...
I quote:
"But speaking on BBC Radio 5 Live's Wake Up to Money programme on Monday, Virgin Atlantic boss Shai Weiss promised that refund requests would be handled faster. He promised:
- Outstanding refund requests will be cleared by the end of October.
- Refunds requested by the end of September will be paid within 60 days.
- Refunds requested in October will be paid within 30 days.
Let's see...
Oct 5, 2020, 3:15 pm
#273
Suspended
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,783
Regarding cash refunds, Virgin Atlantic have made a promise to pay all refund requests made up to the end of August by the end of October:
I quote:
"But speaking on BBC Radio 5 Live's Wake Up to Money programme on Monday, Virgin Atlantic boss Shai Weiss promised that refund requests would be handled faster. He promised:
I quote:
"But speaking on BBC Radio 5 Live's Wake Up to Money programme on Monday, Virgin Atlantic boss Shai Weiss promised that refund requests would be handled faster. He promised:
- Outstanding refund requests will be cleared by the end of October.
- Refunds requested by the end of September will be paid within 60 days.
- Refunds requested in October will be paid within 30 days.
At the end of August I'd assume that many people believed the worst of the Pandemic has passed and that ticket sales will tick up more and more. They did tick up substantially in July and August.
Sadely, that positive trend has been reversed by now.
Hence, without fresh cash coming in, VS is not able to raise the funds to fund cash refunds in November within 14 days.
You can throw the promise of Shai Weiss straight into the bin.
btw: the excuse that refunds take 120+ days to process due to unprecendet numbers of refund request, is a fairytale. VS is simply trying everything to hold onto their cash.
Oct 6, 2020, 3:25 am
#274
Join Date: May 2009
Location: UK
Posts: 3,951
It should be pretty well known that cash refunds are usually funded by fresh cash coming in through ticket sales.
At the end of August I'd assume that many people believed the worst of the Pandemic has passed and that ticket sales will tick up more and more. They did tick up substantially in July and August.
Sadely, that positive trend has been reversed by now.
Hence, without fresh cash coming in, VS is not able to raise the funds to fund cash refunds in November within 14 days.
You can throw the promise of Shai Weiss straight into the bin.
btw: the excuse that refunds take 120+ days to process due to unprecendet numbers of refund request, is a fairytale. VS is simply trying everything to hold onto their cash.
At the end of August I'd assume that many people believed the worst of the Pandemic has passed and that ticket sales will tick up more and more. They did tick up substantially in July and August.
Sadely, that positive trend has been reversed by now.
Hence, without fresh cash coming in, VS is not able to raise the funds to fund cash refunds in November within 14 days.
You can throw the promise of Shai Weiss straight into the bin.
btw: the excuse that refunds take 120+ days to process due to unprecendet numbers of refund request, is a fairytale. VS is simply trying everything to hold onto their cash.
Oct 6, 2020, 6:05 pm
#275
Join Date: Aug 2002
Location: NYC
Posts: 335
137 days and counting for me. From what I've read here and elsewhere, that seems pretty ordinary. VS "processed" my refund September 10, but the funds haven't appeared within the promised 14 working days.
The miles, however, were reposted right away
The miles, however, were reposted right away
Oct 8, 2020, 4:54 am
#276
Join Date: Oct 2010
Posts: 486
I received a refund calculation for a reward ticket this morning after 96 days when 120 were promised. I'll post an update when the money comes in.
The calculation shows a refund that is too high right now but I'll wait and see what is actually refunded. At the moment it shows a full refund of the taxes and fees for the cancelled flights, but I initially changed the ticket to an open ticket and then rebooked with lower fees (ANA). So the refund should only be the difference between both, not the full amount.
The calculation shows a refund that is too high right now but I'll wait and see what is actually refunded. At the moment it shows a full refund of the taxes and fees for the cancelled flights, but I initially changed the ticket to an open ticket and then rebooked with lower fees (ANA). So the refund should only be the difference between both, not the full amount.
Oct 9, 2020, 12:46 pm
#278
Join Date: May 2010
Location: UK
Posts: 5,380
A catch22 of their own making. They chose to operate a business model that used money paid for future bookings to fund current operations, without a sufficient 'saving for a rainy day'. Now the rainy day has come.
Oct 9, 2020, 3:49 pm
#279
Join Date: May 2009
Location: UK
Posts: 3,951
Yes true to an extent! I’ll scale back my empathy a little.
Oct 10, 2020, 6:29 am
#280
Join Date: Oct 2010
Posts: 486
I received a refund calculation for a reward ticket this morning after 96 days when 120 were promised. I'll post an update when the money comes in.
The calculation shows a refund that is too high right now but I'll wait and see what is actually refunded. At the moment it shows a full refund of the taxes and fees for the cancelled flights, but I initially changed the ticket to an open ticket and then rebooked with lower fees (ANA). So the refund should only be the difference between both, not the full amount.
The calculation shows a refund that is too high right now but I'll wait and see what is actually refunded. At the moment it shows a full refund of the taxes and fees for the cancelled flights, but I initially changed the ticket to an open ticket and then rebooked with lower fees (ANA). So the refund should only be the difference between both, not the full amount.
They did issue a full refund instead of the difference between the original ticket and the new ticket. I'm not willing to risk losing my seats over €40 so I will let them know they refunded too much.
Oct 12, 2020, 2:12 pm
#281
Join Date: Jan 2018
Location: SFO, JFK/LGA, SEA
Programs: Alaska 75K, Hyatt Globalist, Marriott Titanium, *A Gold w/ Krisflyer Gold
Posts: 815
My miles have still not reposted from 2 cancelled Delta flights, 2 months later. Probably gonna have to contact them again... are wait times down from the many days via text that they were in August after bankruptcy filings were announced?
Oct 12, 2020, 2:28 pm
#282
Join Date: Aug 2013
Posts: 1,710
They were pretty prompt last night via text. They got back to me in about three hours at a time when at least their phone lines were technically not open. My miles were back immediately.
Oct 15, 2020, 7:51 am
#285
Join Date: Aug 2002
Location: NYC
Posts: 335
Latest update:
Travel was to have been in
May 2020
Refund request date
May 22
My first follow-up
September 4 (VS stated aiming for max of 120 days, which would be September 19)
Refund confirmation date
September 10 (received detailed confirmation, refund in 1-14 working days)
My second follow-up
October 13 (see below; refund has not appeared on my card)
Travel was to have been in
May 2020
Refund request date
May 22
My first follow-up
September 4 (VS stated aiming for max of 120 days, which would be September 19)
Refund confirmation date
September 10 (received detailed confirmation, refund in 1-14 working days)
My second follow-up
October 13 (see below; refund has not appeared on my card)
Hello [Petdog],
Thank you for your email and for confirming those details for us. I hope you're having a lovely day and that you're keeping well!
Having reviewed our Refunds Database, I am pleased to confirm that your refund was paid on 10/09/2020.
Once the refund has been processed it will then be returned to the original form(s) of payment. It may be necessary to allow up to 14 days for the money to show on the customer account due to the process in place between Virgin Atlantic and our Merchant Service Providers [i.e. banks]. The length of time may also depend on payment method and provider, or if a Bank Holiday falls during the period of time.
I hope this information helps!
If you need any help in future, please do not hesitate to contact us again.
Kind regards
[Name]
Virgin Atlantic
Customer Centre
Thank you for your email and for confirming those details for us. I hope you're having a lovely day and that you're keeping well!
Having reviewed our Refunds Database, I am pleased to confirm that your refund was paid on 10/09/2020.
Once the refund has been processed it will then be returned to the original form(s) of payment. It may be necessary to allow up to 14 days for the money to show on the customer account due to the process in place between Virgin Atlantic and our Merchant Service Providers [i.e. banks]. The length of time may also depend on payment method and provider, or if a Bank Holiday falls during the period of time.
I hope this information helps!
If you need any help in future, please do not hesitate to contact us again.
Kind regards
[Name]
Virgin Atlantic
Customer Centre
Last edited by Petdog; Oct 15, 2020 at 7:56 am Reason: Inadvertently posted incomplete post