McG

Was self connecting at LHR today onto the VS105 LHR to SEA enroute to Anchorage. The BA flight I was taking to get to LHR from GLA went tech on pushback and ended up departing GLA 4 hrs late, causing me to miss the VS105.

When it looked like the delay was going to cause me to miss the flight, I DM'd the VS twitter account and asked them what my options were. These were very limited as flight was booked through Expedia. I called Expedia before BA flight left GLA and all they could suggest was cancelling and rebooking. Not much use that.

Despite having a very restricted fare (O selling class), the VS Twitter team managed to get me rebooked onto tomorrows flight. Given it looked like I was going to need to shell out for as whole new flight, thought I would give a shout out to the twitter team at VS for some excellent customer service today.

clarkeysntfc

Confused by this - you had a single ticket from GLA-ANC, and would have had protection on your connection?

Not sure what VS have done beyond what's expected.

McG

It was 2 separate tickets - GLA to LHR booked through BA and LHR to ANC booked through Expedia.

Expedia were of no help but the VS team were able to rebook me despite them having no obligation to.

lindros2

That's funny - the VS Twitter team specifically told me they could NOT do that (in mid-May):

"We're not able to re-book flights here in the Social team, you will need to call our Customer Service team to re-book i'm afraid. ^R"

and

"Sorry to say we're not able to assign seats if our Customer Service team are not able to as we would us the same system as them. ^R"