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Please report experiences of booking Partner Airline except ANA (NH) using VS points.

Please report experiences of booking Partner Airline except ANA (NH) using VS points.

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Old May 9, 18, 4:23 am   -   Wikipost
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Old Aug 3, 18, 3:31 am
  #436  
 
Join Date: Oct 2010
Posts: 258
Originally Posted by newyorklondon View Post
That sounds pretty bad. For what it's worth, my positive experiences booking redemptions on partner airlines using VS miles have been (In order of ease): DL, NH, CA // SA, SQ, NZ. There is a dramatic drop in availability and ease of booking - in my experience - between the first three and latter three airlines in my list.
If you consider DL the easiest could you please point me in the right direction to find partner availability on DL? The route I'm looking for cannot be booked on the VS website and when I called the FC agent said she could not see availability for that flight in any class for any dates. I don't think she was very experienced as she asked me to spell out airport codes, so I'm not sure she was doing the search correctly but still. It would be a great help if I knew which dates are supposed to be available before calling.
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Old Aug 3, 18, 3:39 am
  #437  
 
Join Date: Jun 2014
Posts: 756
Originally Posted by CosmicGirl View Post
If you consider DL the easiest could you please point me in the right direction to find partner availability on DL? The route I'm looking for cannot be booked on the VS website and when I called the FC agent said she could not see availability for that flight in any class for any dates. I don't think she was very experienced as she asked me to spell out airport codes, so I'm not sure she was doing the search correctly but still. It would be a great help if I knew which dates are supposed to be available before calling.
Can you give me an example of the type of route you're looking at?
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Old Aug 3, 18, 3:44 am
  #438  
 
Join Date: Oct 2010
Posts: 258
Originally Posted by newyorklondon View Post
Can you give me an example of the type of route you're looking at?
I'm looking for MCO-AMS or vv, more specifically DL126/127 (changing to DL410/411 come Winter season).
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Old Aug 3, 18, 4:17 am
  #439  
 
Join Date: Jun 2014
Posts: 756
EDIT: ignore this post, and head to my subsequent posts. There is a work-around.

I believe that specific route is not available to be booked at all using VS miles. I'm not sure why, but I do know certain DL routes are not available for reward redemption using VS miles. AFAIK, MCO-AMS is one of them, and the agent should know that.

In this instance, it's a new route, and I wonder if DL is trying to protect its relationship with KLM, as AMS is a major continental hub for them.

I'd be delighted if I'm wrong, though! Perhaps someone else on here has had a success story with this particular route.

Last edited by newyorklondon; Aug 3, 18 at 4:36 am
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Old Aug 3, 18, 4:27 am
  #440  
 
Join Date: Jun 2014
Posts: 756
I am wrong in the post above! You can book it, but it's complicated because there is an IT glitch making it look like route is not available at first. I'll write up how I did shortly, but I just wanted to post this now and then correct my previous post.

I found a range of availability online (below is Y out, J back in November).

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Last edited by newyorklondon; Aug 3, 18 at 4:36 am
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Old Aug 3, 18, 4:36 am
  #441  
 
Join Date: Jun 2014
Posts: 756
Originally Posted by CosmicGirl View Post
I'm looking for MCO-AMS or vv, more specifically DL126/127 (changing to DL410/411 come Winter season).
I'll try and provide a simple way to do the search (and book) online.

1) Start with any bookable routing which you know works. For your example, I picked MCO-LHR, then 'pay with miles'.

2) When those results come back (it doesn't matter what they are), hit 'refine search' and go in and change it to the route you want. In this example, I changed LHR to AMS.

3) You will see that 'pay with miles' will grey out, but is still 'selected' with the red dot. This is the glitch.

4) Hit 'refine search' once again, and your MCO-AMS results should populate. Once you are here, you can change dates, move months etc as normal without having to do steps 1-3 each time.

Let me know if this works for you!
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Last edited by newyorklondon; Aug 3, 18 at 5:33 am
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Old Aug 3, 18, 4:37 am
  #442  
 
Join Date: Oct 2010
Posts: 258
Originally Posted by newyorklondon View Post
I believe that specific route is not available to be booked at all using VS miles. I'm not sure why, but I do know certain DL routes are not available for reward redemption using VS miles. AFAIK, MCO-AMS is one of them, and the agent should know that.

In this instance, it's a new route, and I wonder if DL is trying to protect its relationship with KLM, as AMS is a major continental hub for them.

I'd be delighted if I'm wrong, though! Perhaps someone else on here has had a success story with this particular route.
I've read a report of someone successfully booking a OW MCO-AMS on DL in J with VS for 50,000 miles + $5.60 on a UK board. They simply wanted to add their son on the same flight for which they had a cash booking and had no issue getting this ticketed by FC. IIRC this was in May.

When I called the agent was able to pull up that it would be 100k return in J but was unable to tell me how much the fees would be. Mind you, the agent did not appear to know the difference between taxes and fuel surcharges when I asked if they charged fuel on DL. She just kept replying "yes, there will be taxes to pay". The data point on the UK board suggests they don't charge YQ but that was ex-US and we're probably not that lucky on AMS-MCO.

I intend to call back hoping to get a different agent, but it would help to know which dates to ask for.
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Old Aug 3, 18, 4:39 am
  #443  
 
Join Date: Jun 2014
Posts: 756
Originally Posted by CosmicGirl View Post
I've read a report of someone successfully booking a OW MCO-AMS on DL in J with VS for 50,000 miles + $5.60 on a UK board. They simply wanted to add their son on the same flight for which they had a cash booking and had no issue getting this ticketed by FC. IIRC this was in May.

When I called the agent was able to pull up that it would be 100k return in J but was unable to tell me how much the fees would be. Mind you, the agent did not appear to know the difference between taxes and fuel surcharges when I asked if they charged fuel on DL. She just kept replying "yes, there will be taxes to pay". The data point on the UK board suggests they don't charge YQ but that was ex-US and we're probably not that lucky on AMS-MCO.

I intend to call back hoping to get a different agent, but it would help to know which dates to ask for.
Yeah, that makes sense - I just worked out how to do it online. See the posts above! Let us know if it works for you.
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Old Aug 3, 18, 5:22 am
  #444  
 
Join Date: Oct 2010
Posts: 258
Originally Posted by newyorklondon View Post
Yeah, that makes sense - I just worked out how to do it online. See the posts above! Let us know if it works for you.
It worked, thank you so much! This confirms what I wanted to know: the taxes and fees to be paid are the same as when booking the award with DL. It just sucks that you get hit with charges ex-AMS but not if you do a return from the US. At least it's still cheaper to book two OWs than to book one return.
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Old Aug 3, 18, 5:31 am
  #445  
 
Join Date: Jun 2014
Posts: 756
Originally Posted by CosmicGirl View Post
It worked, thank you so much! This confirms what I wanted to know: the taxes and fees to be paid are the same as when booking the award with DL. It just sucks that you get hit with charges ex-AMS but not if you do a return from the US. At least it's still cheaper to book two OWs than to book one return.
Hooray!
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Old Aug 20, 18, 10:08 pm
  #446  
 
Join Date: Sep 2007
Location: Miami Beach, Florida
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Originally Posted by newyorklondon View Post
It took an hour on the phone to VS, but I was able to book two r/t DL tickets in J for JFK-DKR (Dakar, Senegal), 120k miles per person. Combined taxes for two pax were $240.

DL runs the recently modified 757-200-75S on the route, so I should get some good rest in the Delta One flat-beds.

I saw that South African had this route and it was only 50K PP, RT in J. Is this possible to book and if so, how do you do it?
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Old Aug 21, 18, 7:40 am
  #447  
 
Join Date: Jun 2014
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Originally Posted by gkbiiii View Post
I saw that South African had this route and it was only 50K PP, RT in J. Is this possible to book and if so, how do you do it?
I'm not sure SA does fly that route. IAD to DSS (Dakar's new airport) yes (three times a week I think), but not JFK-DSS.

But what you should do is look up the route in the same way you would look up an NH redemption: use the UA search tool to look for Saver Award space. Then phone up VS and ask for a redemption on the specific flights you want. As ever, this is an exceptionally rare procedure for the average VS phone agent, so it may take 2,3,4+ tries to get someone experienced enough to do it.

One thing - because of the recent airport change in Dakar, you might want to look for redemption on the IAD-JNB route (which is the route which stops at DSS), as not all search processes are giving accurate results to DSS.

Good luck, and do report back!
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Old Aug 21, 18, 5:51 pm
  #448  
 
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Thank you for great advice, it works well using UA and searching using "one-way" routing!
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Old Aug 21, 18, 5:53 pm
  #449  
 
Join Date: Jun 2014
Posts: 756
Originally Posted by gkbiiii View Post
Thank you for great advice, it works well using UA and searching using "one-way" routing!
Glad to hear it! Good luck!
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Old Aug 24, 18, 10:37 pm
  #450  
 
Join Date: Feb 2010
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