Shops Away (VS Shopping Portal), how long for miles to transfer across?
May 4, 2012, 1:52 pm
#1
Original Poster
Join Date: May 2009
Location: UK
Posts: 3,955
Shops Away (VS Shopping Portal), how long for miles to transfer across?
I was wondering how long it takes for the shopping portal earned miles to transfer across to my flying club account? It has been 4 weeks since the miles showed on my shops away history.
Jul 25, 2013, 8:47 am
#4
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,113
I've a shopping transaction still missing from my account :
1) Waited 40 days, nothing
2) Submitted a claim, waited 6 weeks, nothing
3) Submitted another claim, with a note saying it was a reminder, waited 4 weeks, nothing.
Anyone have suggestions on how to escalate the and get a response ?
1) Waited 40 days, nothing
2) Submitted a claim, waited 6 weeks, nothing
3) Submitted another claim, with a note saying it was a reminder, waited 4 weeks, nothing.
Anyone have suggestions on how to escalate the and get a response ?
Jul 25, 2013, 9:11 am
#5
Join Date: Feb 2011
Posts: 296
In my experience they are truly awful. They seem to have a genuine motivation in not posting your miles. My transactions have often gone 40+ days, I have submitted missing claims, eventually had email correspondence and in most cases after significant back and forth they post a partial amount. They will come up with all kinds of excuses why they cannot post the miles, and I end up giving up the fight, so ultimately they "win". I tend not to use the VS shopping portal now for exactly this reason.