VX Guest Care
Jun 26, 2008, 3:13 pm
#1
Original Poster
Join Date: Feb 2006
Location: Long Island, NY and Boca Raton, FL
Programs: JetBlue TrueBlue, AAdvantage, Rapid Rewards, Sky Miles, SPG, Marriott Rewards, HHonors, Hertz
Posts: 2,275
VX Guest Care
How long does it take VX Guest Care to respond to comments about my experience? I contacted them via email on 6/19; still no response one week later.
Also, why is there no direct link on their site? I actually had to call them to get the email address!
Also, why is there no direct link on their site? I actually had to call them to get the email address!
Jun 26, 2008, 3:31 pm
#2
Join Date: Aug 2007
Programs: VX, UA 2P
Posts: 968
I've sent a couple emails to VX (re: Red, eleVAte questions), and received no response.. I assumed that they were blocked as spam as my email address is from outside the US.
Jun 26, 2008, 10:51 pm
#4
Original Poster
Join Date: Feb 2006
Location: Long Island, NY and Boca Raton, FL
Programs: JetBlue TrueBlue, AAdvantage, Rapid Rewards, Sky Miles, SPG, Marriott Rewards, HHonors, Hertz
Posts: 2,275
Well I am in the U.S. and my email is already in their system. This is very unprofessional. I hate dealing over the phone, as there is nothing documented in writing. I'll give them a call next week.
Jun 27, 2008, 8:05 pm
#5
Join Date: Jan 2007
Posts: 268
jet, it's not an excuse, but they tend to be overwhelmed, from what I can tell. Stuff is getting lost in the shuffle sometimes. Call them, and when you talk to them, make sure to let them know you sent an email that didn't get a response, as well. They really do try to provide top-notch customer service, and many of the execs and employees are actually from jetBlue's ranks. Even on the phone, they will do their best to help. If you still have issues, let us know again here.