Observations from an AS Elite trying VX
Dec 17, 2017 | 5:51 pm
#31
Join Date: May 2001
Location: San Francisco
Programs: Alaska 75K
Posts: 1,525
I had mediocre experiences with VX years ago so I avoided them until we started earning AS miles and now for 2017 I've got almost 30 segments on them alone. Just from my experiences this year, the ground crew seems to be really good but those in the air need to go - I can count on one hand (and still have fingers left) the number of times I've had a good flight crew. Passive-aggressive is a fair assessment. Smiling or even acknowledging passengers seems to be an anomaly for these folks. I observe when they deliver items that are ordered on-demand they do so stone-faced or with a slightly annoyed look, especially if it's for something like water. I have 18 more segments booked on VX through the end of this year so I'd really like to report back that things have turned around.
Let's not even talk about the VX call center...
I'd like AS to adopt from VX the excellent food and great Dean & Deluca snack basket in F, and offer on-demand snacks/drinks in Y on the transcons. Everything else I think Alaska has covered (except for this continuing Horizon fiasco).
Let's not even talk about the VX call center...
I'd like AS to adopt from VX the excellent food and great Dean & Deluca snack basket in F, and offer on-demand snacks/drinks in Y on the transcons. Everything else I think Alaska has covered (except for this continuing Horizon fiasco).
First time on VX this past week and the posting above is EXACTLY how we felt We were even asked to stop ordering food ( 8 items between 2 of us) in MCS because they werent fully catered
Feb 10, 2018 | 3:13 pm
#32
Join Date: Mar 2012
Location: STS
Programs: UA Million Mile/Gold, Delta Silver, Alaska MVP, SPG Life Bonvoyed
Posts: 47
Yes, VX1390 today in F SFO to FLL. No D&D, but a great breakfast. Service was alright. No more priority tags for luggage - according to the check-in, "you have a 20 minute guarantee per Alaska policy" - yeah but who's bag should hit the belt first?
Jan 1, 2020 | 11:58 am
#33
Join Date: Oct 2016
Location: PDX
Programs: AS DL
Posts: 9,038
I only flew VX one round trip of a few hundred miles each way. It really paid off. The miles were eventually transferred to AS along with a 10,000 mile bonus. Farewell VX. VX was in the last decade (technically the 20's start next year but the digit has changed to 2 already)