Originally Posted by TEDisgone

I had mediocre experiences with VX years ago so I avoided them until we started earning AS miles and now for 2017 I've got almost 30 segments on them alone. Just from my experiences this year, the ground crew seems to be really good but those in the air need to go - I can count on one hand (and still have fingers left) the number of times I've had a good flight crew. Passive-aggressive is a fair assessment. Smiling or even acknowledging passengers seems to be an anomaly for these folks. I observe when they deliver items that are ordered on-demand they do so stone-faced or with a slightly annoyed look, especially if it's for something like water. I have 18 more segments booked on VX through the end of this year so I'd really like to report back that things have turned around.

Let's not even talk about the VX call center...

I'd like AS to adopt from VX the excellent food and great Dean & Deluca snack basket in F, and offer on-demand snacks/drinks in Y on the transcons. Everything else I think Alaska has covered (except for this continuing Horizon fiasco).