Gilt City Virgin America Deal
Sep 18, 2011, 4:58 pm
#46
Join Date: May 2011
Location: Sonoma
Programs: Several here and there, but not as many during my road warrior days!
Posts: 715
Isn't there a $20 fee as you have to make changes via the call center, and can't do it online?
Sep 19, 2011, 12:09 pm
#48
Join Date: May 2009
Posts: 460
There are two MCS fare classes, one has no fee to make a change (and is refundable) and one does.
Sep 19, 2011, 1:22 pm
#49
Join Date: Mar 2011
Location: LAX
Posts: 226
Oct 4, 2011, 3:09 pm
#50
Join Date: Jan 2005
Programs: AA EXP, Marriot Gold, SW Gold
Posts: 9
Cancellation / Change Fees
For anyone who is thinking about changing or cancelling flights booked using these vouchers, please keep in mind that the only way to change these tickets is by calling the service center and paying a $20 fee. If you try to change the tickets online, the system shows a $75 change fee. We had to pay this fee to change a ticket today. the $20 fee is per itinerary that needs to be changed.
Further, my understanding is that you may lose the value of the voucher if you book and then cancel a flight (versus rescheduling).
From the Gilt T&Cs: Travel may not be cancelled once booked, however booking may be changed by contacting Virgin America’s reservation call center at a cost of $20 per guest per itinerary.
This is confusing because the Virgin T&Cs indicate that there is no change fee and that the fare is fully refundable.
Further, my understanding is that you may lose the value of the voucher if you book and then cancel a flight (versus rescheduling).
From the Gilt T&Cs: Travel may not be cancelled once booked, however booking may be changed by contacting Virgin America’s reservation call center at a cost of $20 per guest per itinerary.
This is confusing because the Virgin T&Cs indicate that there is no change fee and that the fare is fully refundable.
Oct 15, 2011, 6:15 pm
#51
Join Date: Mar 2011
Location: LAX
Posts: 226
Anyone figure out the complex T&C of changes?
$75 online, or $20 on the phone?
Also despite being R/T's... it appears they don't have to be booked that way via changes.
I am half way through a long haul from LAX to JFK, I can online change the ticket to another LAX to JFK but I'd eat the change fee. I wonder if that can happen via phone center too.
Strange, I wonder if I can book from SFO to LAS, then fly home somewhere else then go SFO to LAX.
$75 online, or $20 on the phone?
Also despite being R/T's... it appears they don't have to be booked that way via changes.
I am half way through a long haul from LAX to JFK, I can online change the ticket to another LAX to JFK but I'd eat the change fee. I wonder if that can happen via phone center too.
Strange, I wonder if I can book from SFO to LAS, then fly home somewhere else then go SFO to LAX.
Mar 18, 2012, 1:17 pm
#52
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,654
Although you cannot book 2 on the same reservation, these certs are transferable. Is it possible to book 2 on the same flight (assuming fare class availability) on 2 separate PNRs?
Mar 18, 2012, 7:13 pm
#53
Join Date: Jul 2010
Location: San Francisco
Posts: 171
Apr 22, 2012, 10:50 am
#54
Join Date: Apr 2012
Posts: 1
For anyone who is thinking about changing or cancelling flights booked using these vouchers, please keep in mind that the only way to change these tickets is by calling the service center and paying a $20 fee. If you try to change the tickets online, the system shows a $75 change fee. We had to pay this fee to change a ticket today. the $20 fee is per itinerary that needs to be changed.
Further, my understanding is that you may lose the value of the voucher if you book and then cancel a flight (versus rescheduling).
From the Gilt T&Cs: Travel may not be cancelled once booked, however booking may be changed by contacting Virgin America’s reservation call center at a cost of $20 per guest per itinerary.
This is confusing because the Virgin T&Cs indicate that there is no change fee and that the fare is fully refundable.
Further, my understanding is that you may lose the value of the voucher if you book and then cancel a flight (versus rescheduling).
From the Gilt T&Cs: Travel may not be cancelled once booked, however booking may be changed by contacting Virgin America’s reservation call center at a cost of $20 per guest per itinerary.
This is confusing because the Virgin T&Cs indicate that there is no change fee and that the fare is fully refundable.
Apr 22, 2012, 6:34 pm
#55
Join Date: Mar 2011
Location: LAX
Posts: 226
I'd imagine an exception -could- be made, as I have a feeling a stockpile of these things are about to start getting used up, and this will cause massive overcrowding in MCS, and thus a lot of vouchers unable to be used strictly on account of the limited availability of seats left.
You'd have to ask VX booking services to be certain.
May 12, 2012, 10:46 am
#58
Join Date: Jul 2010
Location: San Francisco
Posts: 171
I think I asked where I could do this. Can you tell me?
Thanks
Thanks
Jun 13, 2012, 1:17 pm
#60
Join Date: May 2012
Posts: 68
And if she passes, PM me or email me ([email protected]) and I'll take them.