Problems joining Elevate
Nov 2, 2009 | 2:47 pm
#1
Original Poster
Join Date: Feb 2005
Programs: EL AL Matmid Platinum, BA Club GfL, Avis President's Club
Posts: 2,203
Problems joining Elevate
I've just tried to sign up for Elevate.
I keep getting the same error - 'email address is already associated with a profile'.
When I entered an alias I was told it was already in use. I cannot believe that though as the alias would be pretty much unique to me.
I keep getting the same error - 'email address is already associated with a profile'.
When I entered an alias I was told it was already in use. I cannot believe that though as the alias would be pretty much unique to me.
Nov 2, 2009 | 6:20 pm
#2
Join Date: Sep 2009
Posts: 9
It seems someone has already created an Elevate account with your email address. Use the "Forgot Password" link and reset your password. After logining in, you'll be able to find out who's using your email address. The other option is just to use a different email address.
Nov 2, 2009 | 6:25 pm
#3
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,662
Incorrect. I tried joining several months ago and it gave me this error regardless of the 5 different emails I used. I put it down to the time difference, and that during midnight to say 4AM the system kept giving me that error. Doing it at a different time the next day worked fine.
They should replace that error msg with something to do with systems maintenence.
Interestingly I found that at the same time AA was telling me they had no flights on a certain day, so it must be common in the industry.
They should replace that error msg with something to do with systems maintenence.
Interestingly I found that at the same time AA was telling me they had no flights on a certain day, so it must be common in the industry.
Nov 3, 2009 | 12:31 am
#4
Original Poster
Join Date: Feb 2005
Programs: EL AL Matmid Platinum, BA Club GfL, Avis President's Club
Posts: 2,203
It is definitely not the case that my email address is being used by someone else. I tried two different email addresses. However, I don't think it is a 'midnight to say 4AM' problem either, but maybe it is a time-difference issue? I am at GMT+2 (+1 hour summer time).
Nov 3, 2009 | 9:22 am
#6
Original Poster
Join Date: Feb 2005
Programs: EL AL Matmid Platinum, BA Club GfL, Avis President's Club
Posts: 2,203
My wife has now tried a third email address using her name. Definitely a new email. Same problem!
Nov 3, 2009 | 12:45 pm
#7
Join Date: Sep 2009
Posts: 9
Maybe it's an international ip address thing. Use a proxy to sign up. Here's one.
http://proxyviewers.info/
After going to the VX website, uncheck "Remove Scripts" on the top of the browser. Then continue with the sign up.
http://proxyviewers.info/
After going to the VX website, uncheck "Remove Scripts" on the top of the browser. Then continue with the sign up.
Nov 3, 2009 | 2:11 pm
#8
Original Poster
Join Date: Feb 2005
Programs: EL AL Matmid Platinum, BA Club GfL, Avis President's Club
Posts: 2,203
Maybe it's an international ip address thing. Use a proxy to sign up. Here's one.
http://proxyviewers.info/
After going to the VX website, uncheck "Remove Scripts" on the top of the browser. Then continue with the sign up.
http://proxyviewers.info/
After going to the VX website, uncheck "Remove Scripts" on the top of the browser. Then continue with the sign up.
Nov 3, 2009 | 4:41 pm
#11
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,662
I am certain that you should just try at a different time. I too that it had linked to my Virgin Blue account in Australia, until every email address returned the same error.
Nov 4, 2009 | 4:08 am
#12
Original Poster
Join Date: Feb 2005
Programs: EL AL Matmid Platinum, BA Club GfL, Avis President's Club
Posts: 2,203
Yes, but when I tried to click on the 'join' button I got the 'template' error as above.
I have now tried with a different IP: Using my UK broadband cellular USB modem (roaming) instead of my local Israeli IP (which is filtered through a linux server which I thought may be part of the problem): still no good!
I have now tried with a different IP: Using my UK broadband cellular USB modem (roaming) instead of my local Israeli IP (which is filtered through a linux server which I thought may be part of the problem): still no good!