Originally Posted by
cringle
if you're getting that message, your email address is in the elevate system somewhere.
even if an elevate account is deleted, that email address will still not be allowed in the system.
I have tried two separate accounts. Neither has ever been used for anything connected with Virgin America. One MAY have a connection with the UK airline Virgin Atlantic, but not the other (it is a new email address).
My wife has now tried a third email address using her name. Definitely a new email. Same problem!