No service in First Class
Dec 27, 2008, 3:46 am
#1
Original Poster
Join Date: Sep 2007
Location: Scottsdale
Posts: 2,949
No service in First Class
Yesterday I flew LAX-PHX in F and was appalled that there was no service - nothing.
I asked for a glass of wine after boarding, but was told no pre-departure drinks.
The FA never once stood up during the entire flight. I later asked her for a glass of wine and was told the captain had not turned off the seat belt sign - despite a perfectly smooth flight.
It was truly unbelievable.
Has anyone else experienced something like this with US?
I asked for a glass of wine after boarding, but was told no pre-departure drinks.
The FA never once stood up during the entire flight. I later asked her for a glass of wine and was told the captain had not turned off the seat belt sign - despite a perfectly smooth flight.
It was truly unbelievable.
Has anyone else experienced something like this with US?
Last edited by macabus; Dec 29, 2008 at 6:33 pm
Dec 27, 2008, 4:16 am
#2
Join Date: Jul 2007
Location: Homebase: CAE - Formerly, YUL
Programs: US CP, UA, HH Gold, Marriott Plat, DL, AA, CO, ++
Posts: 2,187
LAX-PHX is not very long but it's that lame service is pretty darn bad. Raise up a ruckus. (I mean it).
HTSC
HTSC
Dec 27, 2008, 4:46 am
#3
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
Sounds like the US F flights I have been on !
Probably standard operating procedure ...
Probably standard operating procedure ...
Dec 27, 2008, 5:20 am
#4
Join Date: Mar 2003
Location: RSW, IAD, ATL, MCI, IAH and an airport near you.
Programs: NON-REV Extraordinaire. Hilton Diamond, Starwood Platinum, Marriott Gold, Delta SkyClub
Posts: 95
Please write US about this. If this FA does not like her job, she needs to find another one.
Dec 27, 2008, 7:05 am
#5
Join Date: Nov 2004
Location: PIT
Programs: UAL 1K
Posts: 111
Almost all my domestic travel is in paid F. In my experience, this is the rule, rather than the exception, on short flights in F on US.
Dec 27, 2008, 8:11 am
#6
Join Date: Feb 2007
Posts: 354
I flew LAX-PHX earlier this week. We had pre-departure drinks, and once in the air, snack basket and more drinks. No complaints here.
Dec 27, 2008, 8:23 am
#7
Suspended
Join Date: Oct 2005
Location: Ravens Country
Programs: UA-1K, Marriott-Gold, SPG-Gold, IC RA/Plat, Amtrak Select
Posts: 3,887
Sounds like you got a bad FA who did not like her job and just wanted to get to PHX and get the flight over with,
All shorts hops should have drink service as well as pre departure water.
All shorts hops should have drink service as well as pre departure water.
Dec 27, 2008, 8:58 am
#8
Join Date: Jul 2004
Location: (near) Cambridge, MA
Programs: US GP (used to be *G, now,what)
Posts: 1,777
I'd write about this one for sure.
Unless the plane is bouncing like popcorn in a popper... I've even gotten drinks in F, when they told Y to go punt.
Unacceptable.
Unless the plane is bouncing like popcorn in a popper... I've even gotten drinks in F, when they told Y to go punt.
Unacceptable.
Dec 27, 2008, 9:53 am
#9
Join Date: Sep 2003
Location: CLT
Programs: Choice Hotels/FFOCUS
Posts: 7,256
Why would anyone pay F on these flights?
Dec 27, 2008, 10:34 am
#10
Join Date: Feb 2008
Posts: 300
That's par for the course on these short flights.
Dec 27, 2008, 10:50 am
#11
Original Poster
Join Date: Sep 2007
Location: Scottsdale
Posts: 2,949
Yesterday I flew Asiana in F from PVG-ICN and was served a three-course meal on the one-hour flight.
I was also served five glasses of top-quality champagne and two glasses of a grand Cru Burgundy.
That's why yesterday's US flight was such a shock, especially after the incredible ICN-LAX trip in OZ F.
I was also served five glasses of top-quality champagne and two glasses of a grand Cru Burgundy.
That's why yesterday's US flight was such a shock, especially after the incredible ICN-LAX trip in OZ F.
Dec 27, 2008, 12:29 pm
#12
Join Date: Mar 2005
Programs: Continental Onepass, Hilton, Marriott, USAir and now UA
Posts: 6,502
Dec 27, 2008, 12:54 pm
#13
Formerly known as I_Hate_US_Airways
Join Date: Oct 2008
Location: Just South Of North
Programs: My Loyalty Programs? I now VOTE with my wallet!!!
Posts: 2,568
People Still Fly US Airways???
I thought all their Elites switched airlines back on June 28th!
Fly More & Get A Better Seat
Fly More & Get A Better Seat
Dec 27, 2008, 1:33 pm
#14
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,961
Wow. I was supposed to fly on the 0600 LAX-PHX flight yesterday in F. Hope that wasn't your flight!
Dec 27, 2008, 1:36 pm
#15
Join Date: Sep 2002
Location: mystic island, nj, USA
Posts: 2,377
Lack of a Pre-Departure beverage assuming boarding starts on time is part of the amenities offered to elites who are upgraded and also paid First Class.
This is a Pet Peeve of mine. Holding the customers feet to the fire on EVERY rule or policy and then trying to back peddle and hide behind real and made up policies.
From Early March through June I kept track of Flight Numbers, Boarding times and the number of time there was no pre departure drinks were served.
Once I got to 15 flights, I compiled the information and wrote the executive offices with the information along with a request for a voucher in the amout of $105.00 (15 drinks x $7.00).
Got a follow up call where they tried to backpeddle and I read them the paragraph from the DM rules and I now have the voucher.
You have to crawl up their assets but if enough people do then things change in favor of the customer.
I wouldn't let this rest for even a half second.
This is a Pet Peeve of mine. Holding the customers feet to the fire on EVERY rule or policy and then trying to back peddle and hide behind real and made up policies.
From Early March through June I kept track of Flight Numbers, Boarding times and the number of time there was no pre departure drinks were served.
Once I got to 15 flights, I compiled the information and wrote the executive offices with the information along with a request for a voucher in the amout of $105.00 (15 drinks x $7.00).
Got a follow up call where they tried to backpeddle and I read them the paragraph from the DM rules and I now have the voucher.
You have to crawl up their assets but if enough people do then things change in favor of the customer.
I wouldn't let this rest for even a half second.