vysean

Just used online chat to lookup an itinerary that wasn't pulling up on the site.

Took about twenty minutes for the agent to find it, then she had to "contact a supervisor", then a few minutes later she comes back and tells me she's trying to get me an upgrade on the segment.

I was confused because when the ticket was originally booked back in August of 2006, it was confirmed F on the outbound and K (coach) on the return.

She gave me the new itinerary and now it's O on the outbound and S on the return. Seems like I lost out on this particular transaction..

Should I be concerned? I've got the F seat, but I don't think I'll get a CoS bonus, and if there are any issues, I'm now much lower on the totem pole for reaccomodation. And of course, I lost my seat assignments.

Any point in calling to try and fix it? What would I need to prove the original booking class?

Thanks for any suggestions!

Sean

usa18dca

Hello Sean...what US won't publicly admit is that in the conversion...they lost some data but the good news is...they are still able to see the fare basis purchased and award you the COS bonus but you will have to call in to rez or revenue management for them to reissue the current class of service.

I myself learned tonight that some glitches do exist due to the conversion...oh well...

Mister Nice

Just curious - has anyone gotten any AUTOMATIC customer relations "bonuses" or compensation for this week of massive delays and cancels ? Does US have a system ala other carriers that automatically "compensates" passengers in irrop situations. I have gotten miles and vouchers from AA when I have had significant non weather delays and cancels - never had to ask , just showed up in my account or mailbox.

usa18dca

US does not offer mileage as compensation unlike United Airlines or other legacy carriers in case of irrops.

vysean

Thanks, usa18dca. I was hoping to check it out at the airport in PHX today, but it was a total zoo (spring break? res migration issues still?) so no dice. Will try again tomorrow or before the flight on Friday.

I appreciate your input!

Sean

usa18dca

My pleasure, passing on my knowledge as a former ATO.

kinglobjaw

I think youre back with US Airways? This is great news guys. Although me and Ryan have our differences and bicker at each other here and there, Ryan has helped me alot with reservations and such. And vice versa. He is an asset to FT. So am I. I am making this board quite delightful.

usa18dca

Thanks King-O but I'm not that condescending

Sean, do let us all know how it goes with your itin.

I am not an asset, Warbo...Coach...PhxMama...INTsecrets are the true assets of the US FT community.

LAX1K to AmWest

Interesting concept on this thread..

Why doesn't US AIRWAYS give a retroactive credit.??? For everyone flying from that Sunday through last Thursday, all passengers receive 1000 bonus miles per ticket or double miles?? Why not say "We did you wrong, so hey let's give you something to show you are a valued customer." Why not? Because US Airways is not Jet Blue and can care less about us...

They do not understand reality, they just see their fantasy world...

I would love to see the first month on one certificate (one US AIRWAYS) they would offer double miles... why not do something to get people excited.. sigh...

Mister Nice

I had wanted to start a new thread but hit reply ....so my response is a little out of place. Give everyone 2000 elite qualifying miles and most will forget what happened !

vysean

Thanks again for the info, usa18dca! Turns out it showed all the way through as an "O" fare (upgrade) on the BP, online, etc., but I still got the CoS bonus... ^

Who knows, another mystery of the sandcastle's technology empire...

aztimm

As I've posted in some other threads, I've had some great luck with the agents at the city ticket office at the US HQ in Tempe. Since you're in AZ, you may want to plan some extra time the next time you're in the PHX area and swing by there and ask one of them to take a look at your issue.

Kendall

Hey man, don't forget Flight 62, GalleyWench and BoeingBoy!
Kendall

usa18dca

Of course not...was making a valid point

as for Sean...My YYC-PHX was booked in F too...kind of interesting considering I purchased that as a QUP fare

flight62

Hey kendall

Layovers in SFO all month. IM me when you are home or when traveling. Cocktail or coffee...makes no diff.